Customer Service Medical

Objective

My goal is to obtain a career where I can utilize my education and experience in order to help others and to give them a better quality of life.

Education

Elizabethtown College May 2015

Bachelor of Science, Human Services, Behavior and Addictions Counseling

Associates Degree in Human Services

Awarded Certificate for Academic Excellence in 2012, 2013, 2014, and 2015

Graduated with Cum Laude Honors

Awarded the Charlotte W. Newcombe Scholarship

GPA 3.74

Harrisburg Area Community College April 2001-2010

Completed 66 credits

Experience

New Story, Harrisburg, Pa

Behavioral Support Staff July 2012- August 2013

Worked directly with education certified staff

Collected data while monitoring behavior

Provided support for students exhibiting anger, aggression, or other correctable behaviors

Created positive behavior strategies and promoted positive reinforcement

Maintained database for mental health professionals

Personal Home Aid, Enola, Pa

Home Aid

June 2012 – Current

Work with 13-year-old autistic girl

Practice life skills

Create a positive, no stress environment

Help with hygiene needs

Assist with dinner preparation

Dr. Dardick’s Office, Camp Hill, Pa

Optician December 2007- July 2010

Responsible for patient check-in and out

Responsible for submitting Insurance claims and charting medical history

Responsible for quality assurance and quality control

USA Optical, Harrisburg, Pa December 2004– December 2007

Optician

Responsible for patient care and needs

Logging patient medical history and billing patient insurance

Lenscrafters, Harrisburg, Pa January 1999- December 2007

Optician

Providing customer service for patients

Responsible for taking patients medical history and billing insurance

Community Service

Helen O Krause Animal Foundation, Dillsburg, Pa October 2013- Current

Kennel Tech

Feeding/Watering animals

Disinfect animal quarters

Answers phones

Observe animals for possible distress

Administer treatments when necessary

Cherished Souls Animal Rescue, Mechanicsburg, Pa June 2011- Current

Foster mother

In home care for rescued dogs

Transport to vet when needed

Home visits for possible adopters

Generating awareness

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