Customer Service Technician

Abdulhamid Ibrahim, CCNA

DALLAS TX *****

Phone: 469-***-****

acqw1n@r.postjobfree.com

Summary:

A bright, talented and ambitious IT Network Desktop Support Technician with a strong technical background who possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately. Looking for a suitable IT support position with a successful and dynamic company that offers room for progression.

Education and Certifications:

GED Equivalent available

Hand On Training Cisco Interconnecting Networking Devices Nov 2014 - March 2015

Cisco Certified Network Associate (CCNA) March 2015

Cisco Certified Entry Networking Technician (CCENT) Jan 2015

MSc Computer Engineering Addis Ababa University 2006 - 2008

Post Graduate Diploma in Computer Science, HiLCoE School of Computer Science and Technology 2004 - 2006

Skills:

Diagnostics

System Backup

End User Support

Installations and Support

Hardware Exposure

Problem identification

Maintenance

Excellent customer service skills.

Thorough understanding of computer and networking concepts.

Physically fit, able to work in confined spaces, crawl and lift heavy objects.

Able to prioritize in a complex, fast-paced environment. Willing to work flexible schedules / shifts.

Work Experience:

Four Season Toronto, Desktop Support Sep 2012 – Dec 2014

Ethiopian Spice Toronto, Helpdesk Support Dec 2010 – Aug 2012

Metals and Engineering Corporation Sep 2006 – Oct 2010

Network Support Technician

Responsible for the installation and maintenance of IT equipment including Routers, Switches Printers, Scanners, and workstations. Supporting customers using remote access technologies and also by visiting client sites.

Duties:

Installs, troubleshoots, repairs and maintains networking devices.

Identify, analyze and troubleshoot a wide range of complex technical computer- and network-related problems effectively;

Monitors the status of network resources; ensures that network facilities testing and analysis is conducted on a regular basis.

Ensures that staff are informed about emerging network/software technologies (e.g. security and virus updates)

Diagnosis of desktop, application, networking and infrastructure issues.

Experience of supporting a wide and varied client base.

Troubleshooting PC’s, laptops and mobile devices.

Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures.

Maintaining a log of all problems detected and system backups.

Responsible for maintaining backups .

Working closely with software suppliers to resolve operational issues.

Responsible for supporting: Windows XP/Vista/Windows 7,8/ Office 2003,2007,2013 and office 365,Windows Server 2003/2008, Active Directory management, Anti-Virus products, Network Protocols such as DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.

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