Judy Anjowski

613-***-**** (Cell)

acqvzr@r.postjobfree.com

CAREER OBJECTIVE

Seeking a role within an organization that provides an environment that allows me to use my many diverse skills. A position that presents constantly changing challenges along with unique situations would benefit greatest from my ability to multi-task and use initiative to exceed, not just succeed. My end goal is to provide superior customer service to exceed expectations.

PROFILE

Having worked for many years in a start-up company allowed me to take on several different roles, helping to grow the business into a global leader in IT security. Having a very customer service mindset, along with being approachable and empathetic, allows me to build good relationships with co-workers, customers and partners.

For the last year I have worked for a world leader in Media Protection, Multiscreen and Revenue Assurance solutions for pay TV operators. During this time I have helped to implement new processes and worked closely with the different teams to ensure objectives were met.

I am a hard, conscientious worker with excellent communications skills, who does not think twice about working extra hours as needed to ensure objectives and deadlines are met.

I have an outgoing and empathetic personality, and am sensitive to the needs of others with an emphasis on teamwork and action management for effective results.

EMPLOYMENT HISTORY

Irdeto June 2014 – Present

Business Operations Specialist – Quality, Processes and Operations Team

Create, manage and update various Dashboards to assist in identifying areas of opportunity.

Monitor and report to the Senior Level Executives, Field Critical Defects which severely impacts customer operations at our global clients.

Monitor and report monthly on all major releases to ensure timelines and commitments are met.

Proactively identify potential issues which may directly impact our customers.

Evaluate the TFS release software system to identify issues and provide suggested modifications with the goal of making the tool more efficient.

Attend weekly 2IAB meetings to discuss Product Roadmaps.

Support the Quality, Processes and Operations Team when required.

Gilmore Global Logistics Services, Inc. September 1998 – June 2014

Director of Business Operations

Managed the various Business Operations Departments (Billing, Purchasing, Implementation and Product Release).

Targeted areas that need to improve operational efficiency.

Provided leadership to ensure that the objectives and core values of Gilmore are put into practice.

Worked in conjunction with the SVP to develop the annual budget.

Oversaw the development and implementation of new customers.

Ensured the various Business Operations Departments have all of the tools necessary to meet internal and external expectations.

Evaluated results against expected performance and communicates areas for improvement.

Director of Business Operations (cont’d)

Provided overall department business and organizational strategies that effect related units.

Collaborated with other departments such as Development, Customer Operations and Sales to ensure resources are available to support their daily needs and special projects.

Hired, trained, evaluated, coached, and counseled staff.

Ensured quality standards were maintained and enhanced.

CRYPTOCard Inc. (November 1999 – August 2008)

Director of Customer Operations / Global Partner Relations Manager 2005 – August 2008

Lead the analysis and development of customer focused working practices & standards for the provisioning and support of the Managed Authentication Service and help desk / customer support.

Provided a primary interface for the integration of operational procedures with distributors / value added resellers as required.

Conducted customer satisfaction surveys for partners and internal/external end-customers. Tabulated, analyzed, reported, and distributed results. Identify areas of opportunity for improved customer satisfaction.

Participated in new product functional specification input from the customer interface/usability standpoint. Also, participated in Quality Assurance testing.

Coordinated large or escalated customer service projects on behalf of the Tech Service department. This could include complex migrations/upgrades, major support problems and installations.

Supported the continued improvement to Goldmine data integrity by developing procedures/policies and assisting sales/order management with data/record clean-up.

Developed an order management process and implementation procedure document, including clear and easy-to-follow flow charts and instructions for North America and European personnel.

Prepared and distributed monthly reports of customer subscriptions and usage, along with weekly reporting of customer evaluation status.

Input into Operations Department quarterly and yearly budget.

Identified items that required action and notified the appropriate party(s).

Supervised the Technical Service Support Team, ensuring all Service Level Agreements (SLA) were met. Handled all escalated problems.

Supervised/mentored the Operations/Order Management team.

Marketing Manager 2003 – 2005

Supported all new and existing channel partners on a global basis.

Coordinated and participated in partner certification training courses and other partner and/or end user seminars/events.

Created and distributed product marketing material to end user and partner organizations, including Case Studies, Whitepapers and Data Sheets.

Oversaw all aspects and participated in all trade shows.

Travelled to customer sites as necessary to oversee implementation and initial deployment of products.

Directed website deployment and updated website as needed.

Scheduled/moderated industry analyst calls and worked with PR Consultant to issue Press Releases.

Hired and mentored university co-op students.

Responsible for growing the Asia Pacific Channel.

Large Account Manager (Apple Inc.).

Quality Assurance and Testing Specialist 1999 – 2003

Hired, developed and led the Quality Assurance Team, implementing an automated test suite, along with manual test procedures, for computer security software in Windows and Linux environments.

Hired and managed the Technical Writer.

EDUCATION AND TRAINING

Conflict Resolution

Customer Service Desk Management

Goldmine CRM Administrator Training

Algonquin College – Business Administration

PERSONAL SKILLS

Highly proficient in Microsoft Office Suite

Ability to multi-task effectively

Dedicated and hard worker, committed to excellence

Outgoing and creative

Customer-service focused

Ability to teach and mentor team members

Excellent written and spoken English

REFERENCES

Available upon request

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