Project Manager

Wendy Copeland, PMP

**** ******* ******* ****** *****.********@*****.***

Riverview, FL 33578 270-***-****

Objective

To obtain a position that utilizes my skills and challenges me to continue to improve.

Work Experience

Smartronix, Inc. Tampa, FL

Facility Security Officer (FSO)/Project Analyst July 2014 - Present

Serving in the capacity of the Facility Security Officer with any security needs for the security of the facility

Helping with project proposals via writing and documentation

Reviewing and editing project documentation for accuracy

Researching and analyzing information, topics, and products

Providing overall program and operational support to project manager and customer

Helping with company and customer business development endeavors

Creating action item tables based off project communications

Performing project equipment audits

Helping with project management activities, including procurement identifiers (Proc Ids)

Helping with event planning and office management

Smartronix, Inc. Hollywood, MD

Project Analyst December 2012 – July 2014

Created documents, spreadsheets, and databases for team and project use

Helped in the creation of Standard Operating Procedures

Researched and analyzed information, topics, and products

Revised and updated project documents

Provided program documentation management

Developed ECP’s and ECP Cost Estimates

Managed and supported special working research projects

Testing laptops for supporting of software for radio programming

Testing multiple radios/radio specifications for program

Led & directed a team to deliver project/project activities within constraints on a special working research project

Provided overall program support to project manager and customer

Worked on creation of an inventory management system

Assisted project manager with monthly and weekly reporting

Assisted government manager with reporting, task allocation, task prioritization, and change management

Supported task management in the government manager’s absence

Reviewed projects and project costs for accuracy

Valley Conservatory Huntsville, AL

Temporary Personal Assistant July 2011 – August 2011

Developed spreadsheets and databases for business operations

Performed project management and support services for projects and situations

Analyzed and gave recommendations on the businesses’ operations, procedures, and marketing

Researched business operations, procedures, and marketing

Provided clients with programs, problem solving, and money transactions

Developed and managed a complete and efficient filing system

Became skilled at assessing the needs of the business/operations

Planned, coordinated, and conducted Valley Conservatory Staff Training

Updated and created manuals and VC forms for business and administrative use

Tracked status of projects through communication with the project teams and the use of tasks/milestones

Used multi-tasking and time management skills to accomplish multiple tasks at once due to conflicting deadlines

Conducted research and analysis in multiple areas

Valley Conservatory Huntsville, AL

Office Manager July 2009 – September 2010

Identified & defined efficiency issues and developed courses of action/solutions

Managed & executed new initiatives that allowed business operations to run in a more effective & efficient manner

Updated/created new business/project information/documents allowing for more and better communication with the business stakeholders

Performed duties under general supervision and was responsible for aspects of the projects

Developed spreadsheets and databases for business operations

Scheduled students, teachers, and arrangement of subs

Performed project management and support services for projects and situations

Researched business operations, procedures, and marketing

Provided clients with programs, problem solving, and money transactions

Became skilled at assessing the needs of the business/operations

Learned, coordinated, implemented, and trained on a new application successfully for a business information

database

Researching, testing, and customizing a CRM

Planned, coordinated, and conducted a grand opening successfully

Planned and dealt with client communications for new implementations

Updated and created manuals and VC forms for business and administrative use

Tracked status of project through communication with the project teams and the use of tasks/milestones

Conducted in-house Microsoft Office 2007 training for employees

Helped organize Valley Conservatory’s music program at Hampton Cove Elementary

Murray State University/Organizational Communication Department Murray, KY

Research Assistant to Dr. Bokeno May 2008 – May 2009

Performed full range of classroom/administrative support including:

Organization and prep work, In and Out-of-class

Test creation and grading

Helped design and maintain online class structure

Conducted research and analysis in multiple areas

Created a research database for all of Dr. Bokeno’s research collection

Organized research and office/class materials

Murray State University/CSIS Department Murray, KY

Graduate Teaching Assistant August 2007 - May 2009

Taught up to 60 students in the lab portion of the Introduction to Information Technology course, which included Word, Excel, Access, and PowerPoint

Planned & organized instructional information/assignments

Created instructional assignments for the course

Performed duties under general supervision with responsibility for aspects of the project for the life of the project

Led & directed lab assistant teams to deliver projects/project activities within constraints

Performed monitoring & controlling by monitoring data, implementing corrective action, and advising

Helped to create projects based on Microsoft Office 2007 for students

Graded homework assignments and projects

Monitored attendance, grades, and other paperwork involved with the course

Performed additional planning and prep work for the course as needed

Murray State University/Center for Teaching, Learning & Technology Murray, KY

CTLT Student Intern May 2008 - December 2008

Provided help to faculty and staff members with any computer technical problems and equipment issues

Created faculty and staff trainings in Microsoft Office 2007 Word, Excel, Access, and PowerPoint

Collected and collated information for training use

Created documents for training use

Conducted in-depth faculty and staff trainings onsite in Microsoft Office 2007 Word, Excel, Access, and PowerPoint

Security Clearance

Active Top Secret Clearance, April 2015

TS/SSBI

Certifications

Project Management Professional (PMP) November 2014

Certified through Project Management Institute (PMI)

ITIL Foundation Certificate in IT Service Management March 2013

Education

Boston University Boston, MA

Degree: Master in Project Management (GPA 3.15/4.0) May 2014

Boston University & Boston University MET, NEASC accredited

Project Management Institute Global Accreditation Center for Project Management Education Programs accredited

Murray State University Murray, KY

Degree: Master in Organizational Communication (GPA 3.89/4.0) May 2009

College of Business and Public Affairs, AACSB accredited

Murray State University Murray, KY

Degree: Bachelor in Organizational Communication (GPA 3.34/4.0) December 2007

College of Business and Public Affairs, AACSB accredited

Related Skills

Leadership: Communication (Written & Oral), Managed Personnel, Strong Work Ethic, Positive Attitude, People Skills, Interpersonal Skills

Applications: Sharepoint Tracker, Microsoft Office family (Word, Excel, Access, PowerPoint, Project, Outlook, 2003, 2007, 2010, XP), Adobe Reader, Visio, Sharepoint

Project Management: Project Management, Scheduling, Planning, Prioritizing, Research, Analysis, ECP Development, ECP Cost Estimate Development, Organizing, Leading & Directing, Monitoring & Controlling, Implementing Corrective Action, Advising, Identifying & Defining of Issues, Collecting Requirements, Guiding & Communicating, Identifying Risks, Creating Workarounds, Conducting Reviews, Documenting Lessons Learned, Executing Activities, Assigning Resources, Active Listening, Progressive Elaboration, Change Management, Made Adjustments to Activities in a Project/Requirement, Problem Solving, Creation of Network Diagrams

Business: Documentation Management, Minutes Management, Technical Writing, Reviewing & Editing Documentation & Reports, Document and Template Creation, Event Planning, Scheduling, Planning, Ability to develop and maintain Support Packages, Prioritizing, Research, Analysis, Time Management, Collaboration, Facilitation, Organization, Communication (Written & Oral), Self-starter, Team Player, Detail-oriented, Multi-tasker, Dependable, Ability to Work in Fast Paced Changing High Stress Environments, Coordinating, Supporting, Analytical Skills, Training, Evaluating Emerging Technologies, Created Standard Operating Procedures (SOP), Strong Customer Service Skills, Presentation Development Capabilities

Honors and Activities

Project Management Institute

oProject Management Professional (PMP) (2014)

oIndividual Member (2014)

Alpha Kappa Psi, Professional Business Fraternity

oMidwest Regional Manager of Administration (2013-2014)

oMidwest Operations Manager (2011)

oCreation and implementation of Midwest Regional Management

oTeam Web Training (2009–2011)

oCreation and implementation of Midwest PBLI Regional Meetings (2008–2011)

oMidwest Regional Management Team recruiting (2008–2011)

oMidwest Regional Director (2008–2011)

oCreation and implementation of Midwest Officer Training (2007– 2010)

Wendy Copeland, PMP

5336 Bandera Springs Circle *****.********@*****.***

Riverview, FL 33578 270-***-****

References

Alexander Constantopoulos

17100 Webster Field Road Street

Office: 301-***-****

Lead Program Analyst

St. Inigoes, MD 20684

Email: ****.***************.***@****.****.***

Dr. Renee Collins

Valley Conservatory Director

5650 Sanderson Street

Huntsville, AL 35805

Office: 256-***-****

Email: ******************@*******.***

Dr. Michael Bokeno

MSU Organizational Communication Department Professor

301B Wilson Hall

Murray, KY 42071

Office: 270-***-****

Email: *******.******@***********.***

Linda Johnsonius

MSU CSC 199 Graduate Assistant Director

220A Business Building North

Murray, KY 42071

Office: 270-***-****

Email: *****.**********@***********.***

Patti Pearson

100 Kentucky Avenue

Luther F. Carson Four Rivers Center Development

Coordinator

Office: 270-***-**** ext. 241

Paducah, KY 42003

Email: ********@***************.***

Debbie Wattier

Luther F. Carson Four Rivers Center Director of Development

100 Kentucky Avenue

Paducah, KY 42003

Office: 270-***-**** ext. 240

Email: ********@***************.***

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