payroll analyst
Resume:
JAYMIE TRIZA AMPER CATANGHAL
Objective: To be able to work in a company that would let me share my vital knowledge and skills to create good team member and leadership in strengthening goal and success not only to be compensated but also to contribute high quality performance to the company services and profitability needs.
EXPERIENCE
February 2014 - April 2015 ( ADP )
Payroll Analyst
l Works with small business owners in Canada to process their payroll.
l Inputs data including hours and earnings and basic employee data via phone, thru the website or fax and processes it with ADP's processing system.
l Through the use of world-class service and first-call resolution, the CSR keys payrolls for accuracy and answers basic client questions regarding Canada payroll including processing procedures and taxes.
l Answers incoming client (business-to-business) calls and/or makes outbound telephone calls to clients with high focus on Stellar service and first call resolution.
l Enters payroll data received via telephone and fax into the payroll processing system.
l Completes all required information accurately and timely to ensure an accurate payroll for the client. Updates client information as necessary.
l Identifies clients that have submitted their payroll information as scheduled.
Auditor
l Attends to supervisor call. Answers complex client questions regarding payroll including procedures, deductions/earnings set-ups and taxes.
l Reviews payrolls and verifies that information is correct prior to processing.
l Corrects any terminal errors and determines cause of errors for future reference and coaching.
l CSR submits their inputs to us for further review to ensure 100% accurate payroll which will result to clients loyalty and satisfaction.
l Audits reports before submitting the transaction to production.
l Conducts short refreshers and training courses to the newly hires to help them master the account.
l Provides mentoring and coaching related to the process to create broader and unified knowledge.
l Submits weekly reporting to the higher management regarding the performance of the associates we are handling.
l Works hand in hand with the management to create a better organization focusing on statistics and numbers and customer satisfaction.
November 2012 - 2014 ( Convergys )
November 30,2010 - May 2012 ( Teleperformance )
Customer Service Representative
l Resolves customer's issues and concerns.
l Works to build customer's confidence in the product.
l Promotes opportunities for additional products and services.
l Under general supervision, in an inbound call center environment service customer inbound basic to complex and routine calls and periodically conducts outbound calling to initiate a customer contact or follow-up with a customer request.
l Provides enhancement service options, promotional offers and value added service to our customers as determined by the business.
l Requires some judgment but is performed primarily according to standard procedures with close or no supervision at all.
l Utilizes automated systems and functions and may interface with other units within Retail Services in order to resolve customer inquiries in an effective and timely manner.
l Documents all customer transactions in accordance with the company policy.
l Responsible for proper compliance with operating and regulatory policies.
l Responsible for meeting and maintaining all individual and team quality standards as set by each unit.
l Exhibits adherence to Core Standards and behavior by participating in team meetings and activities to promote team spirit and cohesiveness.
l Performs other related duties as assigned.
l Deals with other agents,representatives and dealers over the phone to activate and create new account for customers.
l Prevents fraudulent activities such as multiple phone activations, unauthorized upgrades, scamming and the likes by performing further verification and investigation over the phone.
l Deals, negotiates and collects outstanding debt from the customers in a professional manner but still humane.
POC ( Point of Contact )
l Takes over the responsibilities of the supervisor including admin tasks and team management and attends to meetings if necessary in his or her absence.
SME ( Subject Matter Expert ) / Floorwalker / Mentor
l Motivates and supports new agents by answering all their questions in relation to the products and to the customer's concerns and enquiries.
l Exhibits consistent floorwalking and acts as a consultant for the agents.
l Conducts usual coaching and mentoring to the newly hired for their progress and familiarization and to help them master the account.
Computer Shop Attendant 2007 - February 2010
l Completes daily assigned admin works such as inventories, tracking, reports, cash sheets, drawer counts and deposits. Monitors cash handling.
l Consistent in checking basic equipment such as PC units and maintaining its function.
Troubleshoots defected computer unit.
August 30, 2005 - November 12, 2006 ( Mc Donalds' Sucat Branch )
Service Crew, Drive thru Shiftee, My Restaurant Marketing Representative, Crew Trainor
l Demonstrates standard procedures in counter station.
l Delivers 100% total satisfaction through fast, accurate and friendly service.
l Initiates teamwork, integrity and excellence at all times.
l Helps manage parties and culminating activities.
l Hosts and implements customer relations that patent both restaurant physical and operational improvement.
l Manages party reservations and culminating activities that can project positive image for the management success.
l Maintains food safety standards, cleanliness and sanitation of working area and finishes product quality.
l Trains and practices newly hired ones with necessary specified skills.
EDUCATION
Batch 2007 Polytechnic University of the Philippines, Taguig Campus
Bachelor of Science in Business Administration
2001 - 2005 Las Pinas National High School
1995 - 2001 Las Pinas Elementary School
QUALIFICATIONS
Computer savvy. Strong and accurate keyboarding skills.
Computer applications: Adobe Photoshop, Microsoft Word/ Access/ PowerPoint/ Excel.
Can work under pressure with minimum supervision, team player, hardworking, competent, committed to work with integrity and efficiency. Self-motivated and goal oriented. Excellent interpersonal/communication skills.
Has the ability to maintain high level of productivity in a fast phase environment while complying with departmental quality standards.
CHARACTER REFERENCES
Maria Rhodeza Amper Alabang Muntinlupa City
Manager 091********
Martella San Juan Jimenez Makati City
Supervisor 090********
Rolando Amper BF Resort Las Pinas City
Company Vice President 091********
PERSONAL INFORMATION
Born on May 19, 1988.
Twenty seven years of age.
Filipino, Single, Roman Catholic.
5'4", 115 lbs.
Father's name : Jaime Catanghal (Deceased)
Mother's name : Rosario Amper (Deceased)
Language Spoken : English and Tagalog
MOBILE NO. (094*-******* ㆍE-MAIL ME AT ***********@*****.*** OR **********@*****.*** 831 SAN JOSE ST. MANUYO LAS PINAS CITY
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