Office Manager

Professional Summary

Skills

Work History

SHANNON CHATAGNIER-BOWSER

**** ***** ***** **, ********, TX 77581 (C) 832-***-**** acqvnp@r.postjobfree.com Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Highly organized and meticulous Administrative Assistant with experience in corporate office settings. Detail- oriented and driven Executive Assistant with expertise in problem solving and managing daily office functions. Types 60 WPM

Report development

Critical thinking

Project planning

Attention to detail

Meeting minutes

Team building

Business correspondence

Filing and data archiving

Quality assurance

Office Manager/Administrative Assistant 03/2013 to Current Economy Restoration – Friendswood, TX

Oversaw daily office operations for staff of 10 employees. Prepared and distributed payroll for staff of 10 direct reports. Composed and drafted all outgoing correspondence and reports for managers. Oversaw inventory and office supply purchases.

Processed accounts receivable and accounts payable. Liaised with vendors to order and maintain inventory of office supplies. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations. Communications Officer 03/2008 to 08/2010

Harris County Sheriffs Office – Houston, TX

Answered an average of 60 to 120 calls per day by addressing customer inquiries, solving problems and dispatching officers to the locations

TCLEOSE certified telecommunications officer

NLETS/TLETS certified

Fema 100 and 700

Power phone trained in suicide prevention, active shooter and work place violence Nurse Assistant 12/2006 to 07/2007

Memorial Hermann Southeast – Houston, TX

Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 5 patients per shift.

Primary care, assessment and evaluation of neonatal and pediatric patients. Self-directed with astute judgment skills. High level of personal accountability. Managed care for post-operative patients through discharge. Closely monitored acute conditions.

Ensured HIPAA compliance.

Developed patient care plans, including assessments, evaluations and nursing diagnoses. Documented patient information obtained from interviews. Monitored fluid intake and output levels.

Assisted patients with daily functions.

Lead Teller 11/2003 to 08/2006

Wells Fargo Bank – Houston, TX

Increased new bank relationships within the local community by executing quarterly promotions. Oversaw a branch team consisting of 5 customer service representatives. Education

Received superior customer service satisfaction scores forseveral consecutive quarters. Developed prospects for new loans through the teller lines. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Maintained confidentiality of bank records and client information. Maintained friendly and professional customer interactions. Certified Nursing Assistant: Nursing 2001

San Jacinto Jr College - Houston, TX

Chemical Process Technology: Oil Field 1995

San Jacinto Jr College - Pasadena, TX

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