Sales representative, Account manager
Resume:
HENRI WANDA NJEUTCHA.
Longueuil, J4L 1N7
Email: acqvkt@r.postjobfree.com
Sales Representative
Skills: High consultative sales approach. High results-orientated, ability to work both independently and within a team environment. High potential client service advisor, deliver client-focused solution based on customer needs. problem-solving; Proficiency in using Microsoft Office Suite applications and contact management software
February 2015 LG electronics, North York, Ontario. www.lge.com
Respond to inquiries and provide information via the phone or email regarding products and services. Deal with customer complaints, investigate and redirect to the appropriate department. With the sales team, plan and solve customer issues.
Communicate with the shipping department to ensure delivery dates are consistently meet on time, sensitive orders as required. Provide back up to reception
Calm upset customers; meet an agreement for the delay. Repair trust by providing efficient solution to both Customer and company.
Achievement: 90% of Customer recovered.
Required Skills: complex problem solving, Active listening, Judgment and decision making, Systems analysis, Speaking, Writing, Monitoring and reading comprehension
April 2013:-December 2014
Chief Financial TNFO investment & Management Corporation. Transport company, industrial and commercial cleaning (29 employees) www.tnfoclean.com
Mission :
Achieve maximum sales profitability, growth and account penetration within Peel Region and market segment by effectively selling the company’s products. Personally contacts and secure new business accounts and customers.
Build and maintain strong, long-lasting customer relationships. Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
Budget preparation and monitoring of staff and personnel costs
Management of five assistants as well as development of trade policy
Development of strategic plan and acquisition of new customers.
Control and monitoring of procurement and sales operations.
Achievement: Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services. 80% of new customers acquired in 18 months
August 2010 to February 2013 Consultant in Organizational Development Department of Immigration of Canada (CISR); Montréal
January 2010 to July 2010 Quebec, Canadian Red Cross section in Montreal: Member of the Haiti crisis and disaster management team. (Volunteer).
Mission :
• Bilingual Customer service and public relation
•Handled incoming calls from people and donators
•Analyze data, planning and monitoring of the campaign.
•Coordinate various communication projects, including advertising.
•Implementation of the emergency response plan
From February 2009 to January 2010: Gexel Telecom International Montreal. Agent, marketing service.
Mission• Acquisition of new customers
• Existing customer records analysis (package level)
• Optimization of the plan and proposal of a new agreement
From August 2008 to January 2009: Web Angel Eyes Montreal; Camera sales business surveillance. Manager and Director of Operations (20 employees)
Mission
• Responsible for the entire sales network
• Development of the sales policy,
• Establishment of the flow chart and table sales management board, organization of the sales process.
September 2005 to February 2007 International Cultural Centre Rome Italy Responsible of international cooperation.
Mission:
• Assist and advise management on international cooperation strategy as well as representing the center with international and local partners.
• Conduct discussions on the development of new programs and existing program optimization plans.
• Propose and establish the budget for the implementation of the international political service
October 2004 to August 2005 European Union; Spanish Service Rome Italy Grade IV contract agent
Mission
• Propose and write reports on the partnership with Latin America.
• Provide guidance and direction of work involved and ensure the implementation
• Prepare briefing notes.
March 2001 to June 2002 Vatican Radio, City of Vatican. French Service Africa.
Mission
Drafting and presentation of news, Search for information, press records analysis.
March 1998 to February 2001. Food and Agriculture Organization of the United Nations (FAO). Office for corporate communication
Mission: Rural development consultant. (External)
Academic background
Graduate of the 3rd degree in public administration from ENAP Montreal.
Master in Business Management option International affair ENAP Montreal
BA in Communication Catholic University in Rome Italy.
DEUG in Economics and Applied Management, University of Douala Cameroon
IT and languages
Languages: French, Mother Tongue, Fluent English, Good Italian, Medium level of Spanish, good level of Lingala and African languages.
Computing: Good knowledge of Excel, PowerPoint, Access, Visio, MS Project
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