Stacey Vandervort

San Jose, CA 585-***-**** acqvka@r.postjobfree.com

Office support professional with experience managing multiple projects, improving operations, and working with customers in four companies

SUMMARY OF ACCOMPLISHMENTS AND SKILLS

Office Organization: Improved office operations in firms in the telecommunications, retail, and education industries. Performed all key office support functions, including client interfacing, accounting, inventory management, supplies ordering, maintenance, mail management, and record keeping.

Customer Support: Regularly interfaced with clients in four companies answered phones, resolved problems, sped up response times, and consistently earned 90+% satisfaction ratings.

Project Management: Routinely multitasked and coordinated operations in several locations.

Logistics: Reduced inventory and supplies ordering expenses in four firms.

Computer Software: Installed software on Windows, Mac OS, and Linux.

Documentation: Consistently provided first-rate record keeping, corresponded with clients, and performed auditing functions.

Office Support ● Customer Contact ● Logistics ● Inventories ● Maintenance ● Vendor Relations

Scheduling ● Project Management ● Record Keeping ● Multitasking ● Mailing ● Problem Solving

Verbal and Written Communications ● MS Office ● MS Excel ● PowerPoint

MS Windows ● Mac OS ● Linux ● Gmail ● Cell Phones (Worked at Verizon)

WORK EXPERIENCE

Target, San Jose, CA

Team Member (2015)

Joined to help ensure efficient office operations and long-term relationships with customers. Organized and maintained the work area. Solved customers’ problems, resolved complaints, provided directions, and checked price changes.

Worked with customers at point of sale. Sold an average of over one Target credit card per week.

Ensured that front displays and the general work area were organized and clean.

Organized and cleaned office equipment, including registers and scales. Ensured that drawers were well-stocked. Regularly put accessories where they belonged.

Processed customer returns and ensured that they were taken to their proper places in the inventory system.

Verizon (Contracted through Xerox), Webster, NY

Customer Service Representative (2014)

Contracted to solve problems for Verizon customers and helped increase the percentage of first-line calls that were resolved without escalation. Became the go-to person as the volume of calls increased, and consistently earned 9s and 10s in customer surveys. Helped ensure that the office was organized and clean.

Resolved issues when new phones were released. Researched problems, helped fix bugs, and developed rapport with customers.

Successfully managed increased call volumes during Holiday Season. Continued to earn high ratings in customer surveys.

Processed orders, shipped products, and tracked shipments. Checked stock levels all over the U.S., calling stores in customers’ locations. Ensured that customers received the products they ordered.

Documented customer interactions and inventory changes.

Stacey Vandervort

Page Two; acqvka@r.postjobfree.com

WORK EXPERIENCE CONTINUED

Made changes to customers’ accounts. Recommended new services and helped customers change plans. Researched appropriate amounts of data to include in phone plans.

Von Maur, Rochester, NY

Customer Service Representative (2013–2014)

Joined to help launch company’s first East Coast store. Came on board at the onset of the Holiday Season. Helped set up the store and ensure that all customers had positive experiences.

Ensured that all supplies were available. Advised Management on when to order, fulfilled orders, and helped organize inventories.

Kept track of shipping records and upgraded filing systems as business grew. Worked with FedEx on a daily basis, packaged products, and wrote shipping labels. Processed mail from the main corporate office.

Cleaned and organized office and retail areas. Dealt with inspection on own and ensured that store passed.

Organized the cash room and performed audits. Ensured that records and the safe conformed to each other. Accompanied security personnel on bank deposit runs. Fulfilled change orders at bank and ensured that store cash registers were always supplied.

Interfaced with customers, assisting them with credit card payments, complaints, returns, and store directions. Helped open new accounts. Routinely worked multiple phone lines at the same time.

AT&T (Contracted through Sutherland Global Service), Rochester, NY

Sales Associate (2012–2013)

Worked as a one-stop point of contact for customers. Created and upgraded accounts, processed payments, performed account adjustments, and ran credit.

Sold new services and cell phones, routinely scoring in the top 20 among 300 sales associates. Documented sales.

Resolved complaints and billing issues. Ensured that all customers were satisfied.

Set up direct TV, ensured successful installations, and answered customers’ inquiries.

Routinely cleaned up work space.

Documented steps for resolving problems, answering billing questions, working with menus, and managing old landline services.

Storybook Childcare, Rochester, NY

Preschool Teacher (2010–2012)

Kept classrooms and playgrounds clean in spite of high volumes of activity. Ensured indoor and outdoor safety.

Recorded classroom operations, including children’s eating and sleeping times and infants’ diaper changes.

Regularly communicated with parents and wrote children’s progress reports. Maintained bulletin boards.

EDUCATION

Associate in Applied Science, Business/Accounting, State University of New York at Alfred, Alfred, NY (2001)

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