Customer Service Front Desk

SUMMARY

•Luciana is an energetic, motivated Spa Therapist & Beautician who is highly organized and skilled at balancing the needs of clients in both personal and professional capacities.

•Being ambitious and hard-working, experienced therapist focused on multiple worldwide Spa treatment techniques dedicated to delivering the highest quality service to every client.

•Bilingual professional working two years in well famous hospitality resorts locally and international in Dubai.

•Luciana multi-tasking skill in the Spa as a Beautician & Hairdresser makes each client's experience a positive one.

EXPERIENCE

SPA THERAPIST PROFESSIONAL, SOFITEL IMPERIAL RESORT & SPA, MAURITIUS

•Working as a professional Spa therapist for the last two years. Luciana is also responsible for the hotel Hairdresser salon and lead the team.

•Informed guests of spa services, programs and activities over the phone and in person.

•Monitored and tracked salon product contracts and deliveries.

•Instructed guests on facility safety measures.

•Researched the various types of spa therapies and treatments to be better informed of spa services.

•Helped analyse customers’ hair condition to recommend appropriate products and hair care methods.

PAST JOBS:

HAIRDRESSER & BEAUTICIAN, IQBAL COIFFURE, MAURITIUS 2011-2012

HAIRDRESSER, BEAUTICIAN & MASSAGE, SONIA COIFFURE, MAURITIUS 2008-2011

EDUCATION

•LCSP COLLEGE MAURITIUS FORM 5 2004

SKILLS :

•Quick learner

•Appointment scheduling

•Front desk management

•Understands spa services

•Hospitality industry knowledge

•Fluent in English & French

•Customer service-oriented

•Multi-tasker extraordinaire

•Attentive to detail

•Expert in Balinese massage

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