Manager Technician

SUMMARY

Technical professional with organizational skills that are necessary to analyze and resolve issues that will supply desired results. Utilizing my interpersonal skills has brought me great success in overcoming unresolved issues.

EMPLOYMENT

Sprint, Inc. 2012-2014

Network Operations Technician

Perform initial troubleshooting, problem analysis and isolation of network and system events in accordance with NOC incident management guidelines

Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures

Provide a technical point of escalation for troubleshooting for NOC Operators for issues/events/outages

Follow through and assist in troubleshooting after escalating to engineering staff

Time Warner Cable 2011 – 2012

Network Operations Technician

Provide a technical point of escalation for troubleshooting for NOC Operators for issues/events/outages

Provide surveillance of network using all applicable NOC Network and Systems Management Tools

Perform initial troubleshooting, problem analysis and isolation of network and system events in accordance with NOC incident management guidelines

Quickly identify and analyze network events from network monitoring system

Troubleshoot, evaluate, track, and manage network problems and recommend the best solutions while escalating to higher tiers according to NOC procedures

Blake Landscapes 2005-2011

Manager – Integrated Pests

Supervise lawn service technicians

Evaluate and determine the proper health and lawn care program for clients

Provide insect, weed control for lawn to eliminate non-grass plants from lawn and trees

Independence Air 2004 – 2006

Ramp Agent

Team leader for ramp services

Received and dispatched aircrafts as well as towed aircraft to hanger for maintenance

Coordinated gate assignments with flight operations

EDUCATION

ITT Technical Institute Chantilly, VA

Associates in Applied Sciences Computer Networks Systems December 2014

ITT Technical Institute Chantilly, VA

Info Comm Academy

Career Corp: AV Installation Certificate

Area of Knowledge

Basic knowledge of OSI Model, TCP/IP, Ethernet, LAN, WAN, internetworking and basic

Telecommunication technologies

Entry-level hands-on skills in router and switch configurations (Cisco)

Basic knowledge of PC hardware and Operating Systems

Basic knowledge of simple network design and implementation

Info Comm. 2007

Reference Upon Request

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