Customer Service Manager
Resume:
BRENDA D. GREGORY
SOUTH HAVEN MICHIGAN 49090
**************@*****.***
Objective:
To apply my expertise as a Manager within the customer service industry. With 25 years of experience as an Assistant Manager, Food service provider, Customer service representative, as well as a Warehouse supervisor makes me an ideal candidate to elevate any company to higher levels. My experiences enables me to create work schedules, and handle customer complaints, resolve any issues that may arise between Corporate Headquarters, and staff. Very tasked oriented, and able to Multi-Task effectively. Have received many praises for my ability to focus on the important things such as Safety, Inventory, Labor, and Corporate Goals.
EDUCATION & Certification Training
Managers Training Management, Ft Campbell Kentucky
Basic Management Training, Ft Campbell Kentucky
Safe Service, National Restaurant Association Services June 2011
Diploma, Prince George High School Petersburg VA 2001
PROFESSIONAL EXPERIENCE
(Oct 2011- Aug 2012)
DATA ENTRY CLERK
ADG Enterprises INC, Ft Lee Virginia 23805
Supervised the management of inventory for the Department of Defense during its installation of a new 1,000 unit soldier housing facility. Verified that all equipment was inventoried by serial number, placed in the proper locations to ensure accurate accountability. Inputted all equipment into the government data base for safe keeping, and good logistical management practices.
(June 2012 – June 2012)
SENIOR HOUSE KEEPER
ADG Enterprises INC. Ft Lee, Petersburg Virginia 23805
Provided expertise in the training of employee personnel on the proper etiquette on keeping the Soldier housing units at a constant state of readiness. As soldiers, their families rotate in and out housing it is the one thing that keeps families together. Cleanliness to the quarters consisted of maintaining the Refrigerators, Microwave ovens, Dishwashers, Bathroom fixtures, and Laundry room were all operative, and well maintained. Reported deficiencies, and tracked for corrective actions.
(March 2006 – Dec 2010)
CASHIER
FSIG INC, Ft Riley, Kansas
Assisted in the preparation of food for the US Army soldiers assigned to the base. Responsible for the inventory, and ordering of rations. Ensured that all ingredients as per the receipt cards were available, and followed for completeness. Safety practices were adhered to include the temperature ranges and ovens were at the correct temperatures. Maintained the work area for cleanliness, and sanitary conditions. Handling of customer complaints considered a priority. Accepted the cash transactions as needed, and deposited of the funds into accountability records.
(March 2005- Oct 2006)
AUTH FLORANCE INC, Manhattan Kansas
PRODUCTION
Assembled, Inspected Mail Boxes, and Packing Boxes for quality assurance purposes. Monitored shipping and receiving orders to include ordering supplies as needed.
(Oct 1994 – Jan 2005)
Burger King Ft Lee Virginia 23805
ASSISTANT MANAGER
Responsible for the overall vision of the Burger King Franchise, and it’s corporate vision without supervision. Conducted new employee interviews. Created shift schedules, and training standard operating procedures for personnel to follow. Ensured the paperwork was complete, and accurate at all times. Prepared daily inventories, and ordered supplies as needed. Provided cash in, and deposit information in a timely manner, and corrected reports of overages, and shortages as needed. Responsible for all promotional artwork. Coordinated all special occasions such as birthdays, and holiday's. Maintained a high standard of cleanliness, and safety practices at all times. Considered the customer at all times, and endured that all complaints and suggestions were handled in a timely manner. Deployed the mobile Burger King restaurant overseas in support of Operation Iraqi Freedom (OIF) 2004
Contact this candidate