Customer Service Manager

Evan J. Cooper

***** ****** ******, ***. *

Holland, MI 49424

Mobile - 513-***-****

**********@*****.***

Objective:

Seeking a full-time position where my experience in leadership, sales, manufacturing and customer service can be coupled with my enthusiasm for working closely with others in a friendly but competitive environment. A wide range of abilities and a knack for learning quickly provides for smooth transition into multiple fields of employment.

Key Skills Profile:

1Excellent communicator, able to introduce ideas and generate action across all levels of a business.

2Personable and out-going while separating personal and work life.

3Function effectively as a self-motivated individual, and/or as an active, contributing team member.

4Fond of daily challenging tasks and goals to continually learn and better myself and my performance.

5Solid record of team leadership.

Education:

1Loveland High School class of 2005. Team Captain in Track and Field, Swimming, and Cross Country -2 Years. Link-Crew Group Leader - 1 year.

2Ohio University 2005-2008

Major- Aviation (Flight Option)

Minor- History

Member of Ohio University “Sky-Cats” (skydiving club) nominated for presidency after 1st year.

3 Davenport University 2011-2012

Major – Professional Business Studies (BBA)

Experience and Work History:

Family Video Movie Club- Holland, Michigan September 2014-April 2015

-Store Manager- Completed the manager in training program (MIT) and was responsible for daily operations of the south side location. Focus of maintaining balance in employee sales, payroll, loss prevention, staffing, and providing great customer service.

Haworth Inc. Holland, Michigan June 2010-June 2013

-Team Member Associate- Hired during 2nd month on assignment as reserved laborer through Kelly Services. After an inspired policy change, from one year to six months of employment, was then named Team Leader.

-Team Leader - Front line leadership position responsible for 30 to 40 members covering two shifts with an emphasis on team development, safety, lean manufacturing principles, personal leadership growth, and continuous improvement.

A) Excelled in leadership training courses including:

The ABC’s of Leadership

Creating a Culture of Accountability

Business Ethics and Legal Compliance

Process Analysis for Problem Solving

Leading Change

Managing Conflict

Influencing Others

D.I.S.C.

EMS and Control Procedures

Preventing Workplace Violence

Managing Personal Growth

Managing Personal Productivity

Adapting to Change

Behavioral Based Member Selection.

B) Manufacturing systems proficiencies existing but not limited to:

Microsoft Office

Speed II (Super-user)

TPX/Locator

AMAPS

BAAN IV

CITRIX (Kronos Workforce Timekeeper/CAD-Viewer)

SAP (Business Objects: PBI-900, PEC-900)

C) Responsible for driving daily production, including BOT (Billed-On-Time) situations, and late-order recovery practices. Monitoring daily attendance and vacation requests, as well as flexing team members to maximize productivity. Reporting and resolving safety incidents/issues.

McCabe Lumber, Loveland, Ohio November 2009-March 2010

-Custom Mill Worker - Primary focus of milling and assembling interior doors and pre-cut casing along with a secondary focus of installing exterior entrances in private residences.

Putter’s Sports Tavern, West Chester, Ohio July 2008-August 2009 -Bartender/Server – Food Preparation, memorization of menu in its entirety and ability to communicate successfully with customers regardless of situation.

Blockbuster Inc., Loveland, Ohio June 2004-August 2008

-Games Advisor – Specific knowledge covering multiple consoles and a large variety of games, as well as trouble shooting and hardware repair.

-Customer Service Representative – Dealing directly with customers, whether suggested sales or customer service.

Abilities and Proficiencies:

-8 years operating Hilo/Fork-Lift (Pacer, Raymond, Crown, Reach, Sit-down, Picker, Clamp). Most recently certified through Sherwin Williams.

-3 years operating, “Komatsu” and “Wysong” brake-presses, “Knight Servo Hoist” over-head gantries, “Eleumatec” programmable aluminum-saws, “Union Tool” and “Brothers” laminators, “Highlight Revolver” ring-wrappers, and “Orma Macchine” presses.

-2 years powder-coat paint application.

-BEST Team Member covering 2nd and 3rd shifts at Haworth Inc. (First-Responder).

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