Customer Service Sales
Resume:
Profile of
SYLVIE JOLICOEUR
Orleans, Ontario, K4A0M9
acqv3f@r.postjobfree.com
Mrs. Jolicoeur takes pride in her work and insists on maintaining the highest level of integrity throughout all of her assignments. This is attributed to her exceptional interpersonal and communication skills and has resulted in the respect of both her peers and clients. She is very responsible, organised and detail oriented. She has great computer knowledge and has the ability to learn very quickly.
Mrs. Jolicoeur has also demonstrated her flexibility and initiative by working independently and as part of a team. She adapts quickly to all work environments and enjoys the challenges that they present.
Mrs. Jolicoeur has been self-employed in the last couple of years working as an Affiliate in media marketing. She has learned how to build a website and now has a landing page for recruiting members for her team.
Language: Bilingual – French and English
DOB: December 10, 1962
References: Andre Bertrand 819-***-****)
Rose Fortin 613-***-****)
EMPLOYMENT HISTORY
1.THERMO-MAITRE – 765 RUE DE VERNON, GATINEAU, QC
Role: Data Entry and Customer Service
March 2010 – April 2012
Tasks Performed:
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
Make copies of correspondence or other printed material.
Schedule and confirm appointments for clients, customers, or supervisors.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
2.HOMEMAKER
June 1995 - March 2010
Tasks Performed:
Raised my 3 children and ran my household
3.DR. MARTIN KOENIG – BERN, SWITZERLAND
Role: Medical Data Entry
January 1993 – April 1993
Tasks Performed:
Organized medical files and entered them into database spreadsheets.
Completed miscellaneous clerical work for Dr. Koenig.
4.DR. HORAISO – SAPPORO, JAPAN
Roles: Science Data Entry & English Teacher
January 1992 – October 1992
Tasks Performed:
Organized medicine research files and entered them into database spreadsheets
Completed miscellaneous clerical work for Dr Horaiso.
Teaching English to the children of Dr. Horaiso’s and other Dr’s within his department.
5.BIRKS JEWELLERS – RIDEAU CENTRE - OTTAWA, ON
Role: Sales – Gift Department Manager
October 1990 – October 1991
Tasks Performed:
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Compute sales prices, total purchases and receive and process cash or credit payment.
Prepare sales slips or sales contracts.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Inventory stock and requisition new stock.
Ticket, arrange and display merchandise to promote sales.
Exchange merchandise for customers and accept returns.
Clean shelves, counters, and tables.
Bag or package purchases, and wrap gifts.
6.ST_HUBERT BBQ – GATINEAU, QC
Role: Waitress
September 1986 – October 1990
Tasks Performed:
Collect money for meals served.
Customer service with a positive attitude.
Balance cash receipts.
7.SOOTER’S STUDIO – BURNABY, BC
Role: Manager & Photographer
September 1984 – May 1986
Tasks Performed:
Costumer service.
Taking portraits.
Taking Passport pictures.
Scheduling of staff.
Schedule and confirm appointments for clients.
Bank deposits.
Prepare sales slips or sales contracts.
Exchange merchandise for customers and accept returns.
Inventory stock and requisition new stock.
8.CASABLANCA’S NIGHT CLUB – NEW WESTMINSTER, BC
Role: Head waitress
September 1982 – September 1983
Tasks Performed:
Collect money for drinks served.
Check identification of customers to verify age requirements for purchase of alcohol.
Balance cash receipts.
Staff management
EDUCATION
Polyvalente Nicolas Gatineau
Commission Scolaire de Gatineau
The Haverhill Institute of Staging & Design
High School Diploma – 1981
Post Secondary Secretarial studies
2010
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