Network Associate
Resume:
Marlon Weefur
Gaithersburg, Maryland 20877
*********@*****.***
CERTIFICATIONS
CompTIA Network+ ce
TECHNICAL SKILLS
Microsoft OS 2003/2008; Norton/McAfee Antivirus; Remedy; HP Node Manager; Ciscoworks; Solarwinds; HP Service Manager
EDUCATION AND TRAINING
08/12-01/13 Computer Institute, Rockville, Maryland
Completed coursework for Network+ Certification and CISCO CCNA Certification
Strayer University, Washington, DC Coursework toward B.S. in Information Systems (Networking), including courses in Networking Security, Interworking, Routing, Object-Oriented Programming, SQL Programming, and Network Administration
EXPERIENCE
Emmerene International Boutique, Gaithersburg,MD ( Temporary) 06/14 - Present
Retail Store Manager
Manage, monitor and maximize retail budgets and product inventory, purchasing and sales.
Use company software to draft proposals, recruit employees and research and track product.
MassFlo Inc Electronics, Hyattsville, MD (Temporary) 05/12 - Present
Customer Service Supervisor
●Managed team of technicians that performed warranty and contract repairs and installations on computer and audio-video equipment.
●Maintained vendor relationships and contracts with corporate and individual customers.
United States Department of State (CACI), Washington, DC 01/10 - 04/12
NOC Analyst/Proprietary Systems Specialist
●Provided support to end users to resolve connectivity, network, and software issues for the US State Department worldwide through desktop consultation with users and/or using remote management software (SMS) to resolve users’ problems
●Working with remote network engineers, supported highest-profile users and all State Department employees over three separate networks
●Monitored, tracked, and documented problems to ensure timely resolution using established work-order tracking system (Remedy)
●Maintained knowledge base by conducting customer satisfaction surveys, collecting and maintaining user profile data, and creating user profile reports
●Built and configured PC and laptop workstations
●Re-imaged workstations and used disk utility software for wiping and repairing disks
National Electronics Corporation, Washington, DC 05/08 - 01/10
Computer and Audio-Video Repair, PC/Audio-Video Technician
●Research, maintain, install and troubleshoot all aspects of laptop and desktop hardware and associated software
●Troubleshoot and determine the root cause of problems with software or hardware incompatibilities
●Install, configure, analyze, resolve and repair all hardware and software issues involving Windows OS based Computer systems and peripherals
●Provided total support of the desktop environment in accordance with defined standards and procedures
●Closed all assigned work orders through the designated tracking system
●Communicated with customers, peers, and management concerning the status of work orders, problems, or suggestions
Comcast Regional Office, Silver Spring, MD 08/05 - 05/08
Tier II Help Desk Support
●Provided support to end-users to resolve connectivity, network, and software issues for Washington metropolitan area customers, and for field and internal service technicians
●Provisioned and configured CISCO routers
●Provided Tier II desktop support for employees, including configuring and maintaining new employee profiles through Active Directory.
Comcast Cable, Silver Spring, MD 1/04 - 08/05
Customer Service Representative/ Tier I Help Desk Support
●Responded to general billing and service inquiries from Washington metropolitan area
●Remotely performed troubleshooting for customers experiencing problems with Comcast Digital Voice service, High Speed Internet cable modems and wireless router services
●Supported field technicians, configuring wireless routers for new residential networking subscribers on-site and remotely
●Set up new e-mail accounts and security for Comcast.net accounts
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