Customer Service Management
Resume:
PERSONAL SUMMARY
Able to optimize rental opportunities and a successful track record of managing a
properties and achieving their targeted profitability. Have successfully taken over two low achieving properties through expanded home sales and improved monthly rent collection. Capable of ensuring that tenants comply with their obligations at all times in respect to the use, cleaning and maintenance of premises. Regular communication with local law enforcement and city/county officials, vendors and solicitors. Steady demonstration of professional actions by providing excellent services to tenants and profitable results. Possessing a high degree of creative thinking required to resolve challenging issues, hardworking, dedicated and above all, passionate about my work. Presently in search for a full time position which employ my years of demonstrated experience and skills. CAREER HISTORY
PROPERTY MANAGER AND HOME SALES
Newbury Management:
Twenty-Nine Pines MHC 2006-2013 Oakdale, MN
Skyline Village MHC 2013-2014 Inver Grove Heights, MN Responsible for performing a variety of property management tasks as directed on behalf of the company executives.
Duties:
Circulating information to residents concerning management issues.
Attracting suitable tenants to occupy properties.
Processing all tenancy renewals.
Ensuring compliance regarding leases and proper upkeep of a property.
Dealing with resident complaints.
Coordinating end of tenancy and pre-tenancy work.
Arranging repairs and maintenance with 3rd party suppliers
Showing potential homeowners properties.
o Staging of model homes
Making sure that properties are kept in clean and orderly condition at all times.
Collecting, processing rent and taking actions to recover arrears rent when necessary. LISA ROGERS
6904 10TH ST. N #207, OAKDALE, MN 55128
*********@*****.***
55155128
LISA ROGERS PG 2
Keeping residents and executives up to date with developments.
Serving as liaison to property occupants.
Checking the references of potential residents and verifying their credentials.
In charge of the general operation, maintenance and record keeping the property.
Advertising properties for rent in local newspapers and on the Internet. o Visiting local businesses to market the community
Assisting in hiring and training staff.
Evaluating the performance of junior employees.
Directing the work of subordinate employees.
Arranging HAVAC inspection prior to move in.
Administering service contracts.
Maintaining proper records.
Identifying current and potential future customer service issues. KEY AREAS OF EXPERTISE
Property management
Identifying problems and implementing long lasting solutions: o File systems for new homes
o Incentives for timely rent payments
o Rent concessions for residents participation in community events
Directing and organizing community projects.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Resident retention and relations.
Resolving disputes between residents.
REFERENCES
Available on request.
Contact this candidate