CURRICULUM VITAE

CAREER OBJECTIVE

To achieve a challenging position in learning organization by striving persistently with a vision to pursue career in esteemed organization with a commitment to contribute to organizational success; also use the existing and acquired knowledge to enrich thyself.

AN OVERVIEW

A result oriented professional with overall more than 8 years of experience in Transactional Banking Services & Vendor Management presently associated with Barclays Shared Services, Noida, India and over 1.5 years of experience in Customer service with HCL BPO Noida, India.

A keen planner & executor with fair understanding in managing overall operations with an aim to accomplish corporate plans & goals successfully.

Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving their service related critical issues.

Capabilities in coordinating with internal customers for running successful business operations and experience of implementing procedures and service standards for business excellence.

An effective communicator with good relationship building & interpersonal skills.

Verifying domestic, international and cross border payments for the U.K and foreign countries through swift alliance.

Gathered vast experience in Customer Support /Electronic & Manual Payments/Foreign exchange/Vendor Management while woking with HCLBPO, Noida and presently Barclays.

Presentlly working as Assistant Manager – Invoice Management Team-Finance, Barclays Bank Plc.

ORGANISATIONAL SCAN

BARCLAYS SHARED SERVICES (11th Aug `08 – Till date)

Role: Assistant Manager- Account Payables (IMT) (04th Sept `13 – Till date)

Business expert and familiar with the end-to-end invoicing workflow, policy and procedures.

Engagement with senior stakeholders and VIPs for process issues and urgent queries.

Active involvement in decision making for exception management of invoices & payments

Direct accountability of objective setting and performance management of direct reportees.

Manage exceptions/errors in the SAP Invoice Cockpit/Webcycle within the stipulated timelines.

Scanning and verification of invoice data captured in SAP via scanning technology timely and accurately.

Liaising up across functions to resolve business queries and potential issues

Assisting in user training on AP systems, policy and procedures

Solution oriented, key contributor to the business. Identifying root cause behind issues and implement necessary corrections

Drive efficiencies, identify and implement process improvements.

Monitor and follow-up tickets raised in the queue through to resolution/closure

Analysis of various production MI reports & trends along with aged items review

Facilitating new site roll-outs and associated UAT.

Role: Credit Controller–Account payables(IMT) (02nd Dec `11 – 04th Sept `13)

Corresponding with vendors and respond to their payment/purchase order/invoice enquiries.

Solving Risk event and communicating with the customers via emails and phone

Dealing with customer’s escalations and completing root cause analysis.

Interpret & determine when cases require escalation, advising management & enacting fast-track recovery processes.

Completing corrections for staff expenses.

Screening vendor invoices/purchase orders before payments.

Preparing Debit Balance Report and following up with vendors for payment or invoices from around the globe.

Working on escalations from accounts payable team regarding vendor payments.

Preparation of duplicate report and mitigate possible duplicate payments

Research on vendors, checking their profile and frequency of services

Resolving incidents for eg: payment not received, payment made to incorrect supplier.

Sharing of creative ideas, including skills development plus cross-job training.

Performing daily controls and checks activity.

Role : Analyst – Global Payments (11th Aug `08 – 02nd Dec `11)

Shouldering responsibilities pertaining to outward & inward remittances as well as process training.

Managing workflow and processing and settlement of customer, staff and internal deparment transactions.

Monitoring agreed SLA’s, Currency Cut-offs and reports.

Handling complex payments and dealing with high value transactions.

Booking the best available exchange rate in cross currency transactions.

Verifying and performing controls to minimise the risk of booking wrong deals.

Notable Attainments:

Awarded for consistent peformance in achieving high volumes with top accuracy.

Awarded for Best Team Player 2008 for proactive approach and best quality.

Awarded for Best Team Player 2009 for efficient processing of payments.

Was instrumental in supporting Project Tensesse – GPP

Manging monthly BCM reconciliation activity, BIA audits, Infosec Audit & record management audits.

Managing record management as RMA, active member of GPP fun club-Engage and Infosec & ISO team.

Attending conference calls with onshore clients in support to Team Manager in migration Stategic planning.

Awarded for outstanding performance, supporting WB project and training new joiners in Q1- 2011 by Steve Allen(Head Global Payment).

Awarded for oustanding performance and Team management in absence of SME Q3-2011.

Awarded for Individual exemplary performance, for clearing backlog of ageing invoices in barclays finance townhall, Q1-2013.

Certifications in Barclays Shared Services

Customer Service Skills, Global Payments, Barclays.

Think Smart for duplicate deal booking, Forex & chaps processing, Payment Routing.

Trained on SAP-P11 & PRD.

Trained on White belt Project.

HCL BPO, Noida (11th Dec `06 to 7th Aug `08)

Process Advisor(Customer Care Executive)

(Process-BritishTelecommunications) Butler ECS

Responsible for handling customer queries related to BT- fixed line and broadband billing.

Upgrading Broadband plans- Order processing(Backened Operations)

Replying to customers email via ECS.

Notable Attainments:

Awarded for Saturn Star and Plantinum Star(BT-Butler) in HCL technologies in Q2-2008.

EDUCATION & CREDENTIALS

Completed Bachelor of Commerce(Accounts) from Kanpur University in 2009.

Completed Senior Secondary from Central Board of Secondary Education with Distinction in 2006.

Completed Higher secondary from Central Board of Secondary Education securing 1st Division in 2004.

COMPUTER LITERACY

Intermediate-Advanced knowledge of MS office – MS Excel, MS Word, MS Power Point.

Thorough with use of operating systems – Windows 98, XP, XP Professional, Windows 7 & Windows 8.

EXTRA CURRICULAR ACTIVITIES

Participated in various dance competitions at Annual Events in Barclays.

Participated in organising Employee Engagement Fun activities at work.

PERSONAL INFORMATION

Name Himanshu Malhotra

Date of Birth 04th September, 1988

Languages Known English, Hindi and Punjabi

Father’s Name Sh. N.K.Malhotra

Address Flat-2001A, T2, Panchsheel Wellington, Crossing

Republik,GZB.

Hobbies Travelling and Dancing.

Contact this candidate