Customer Service Management

Adrian R. Tucker

*** ********* ****** *****: 815-***-****

Lake in the Hills, IL 60156 Email: acquvf@r.postjobfree.com

Customer Service MANAGEMENT PROFESSIONAL

Highly skilled Customer Service & Management Professional credited with combining expertise in the Healthcare and Fitness industry. Facilitation of customers’ needs and concerns through exceptional interpersonal ability, strength in communication skills and a solid foundation of next step initiatives to questions and concerns. Acknowledged as one that has built a solid portfolio through skilled and trusted business relationships coupled with effectively listening to clients’ needs. Seeking a respected organization that can utilize tenured experience and knowledge, and one that rewards dedication and commitment to the organizational mission.

Areas of Expertise

Client Management

Portfolio Management

Strategic Planning/Analysis

Assembly and storage Industry

Risk Management

Operational Management

New Business Development

Personnel Management

Leadership/Team Player

Communications Skills

Presentation Ability

Dedication, Integrity

Professional Strengths & Highlights

Solid track-record of excellence and consistent achievement of highest quality professional standards

Creative, adaptable self-starter with a can-do attitude

Proven ability to work independently or with a team setting

Motivated, organized and detail-oriented with excellent oral and written communication skills

Ability to diffuse an escalated issue with little to no management intervention, superior customer service, complete ownership from start to finish

Critical thinking skills that help facilitate and resolve business to client immediate needs

Provided candid and constructive feedback in order to develop employees to their fullest potential.

Licensed Life Insurance Producer (6/2015)

Professional Experience

11/13-Current Aptar Group (Express Employment Professionals) Cary, IL.

Assembly Technician/Weekend Team Lead

Operate machinery that assembles plastic components to form a pump for home and beauty

products. Follow production and assembly data specifications to ensure order completion and

delivery. Make adjustments or alignments as necessary to ensure automated equipment runs as

much as possible. During weekend shift, I determine production schedule in given work-center.

Account for staffing and production totals at the end of each shift. Complete all relevant

paperwork and follow production deadlines.

5/08-11/10 Whitney Center, Naperville & Lisle, IL

Director of Exercise & Rehabilitation

Developing and executing all rehabilitation and exercise for patients of the Whitney

Center under request of the Chiropractic Physician. Supervising rehabilitation

technicians and the application of all therapeutic modalities. In addition, I personally

carry out all manual or machine based spinal traction. Coordinate and schedule meetings

with an external client to receive treatment equipment. Complete all follow up phone

calls to new and existing patients’ recent office visits.

10/07-05/08 Alliance Rehabilitation (Health Resource Alliance), Chicago, IL.

Bethesda Home & Retirement Center

Therapy & Wellness Program Manager

Managing and planning Medicare minutes, weekly, based on therapists’ treatment

diagnoses as to which R.U.G. category is most appropriate for each patient. Knowledge

of the PPS system is crucial, especially when planning minutes accordingly between

Occupational, Physical, and Speech therapy to ensure accurate month-end Medicare

billing. Meeting with MDS Coordinator, Dietician, and Medicare A skilled Nursing staff

on a weekly basis to discuss patient cases, and be proactive in achieving an appropriate

care plan. In addition, regular contact with the Director of Nursing to provide exercise

input for a restorative care program. Recruit and hire hourly aid staff to assist residents.

9/06-09/07 Progressive Health & Rehabilitation, Buffalo Grove, IL.

Athletic Trainer/Rehabilitation Technician

Assisting Physical Therapist and Chiropractic Physicians with patient care including

Exercise instruction, manual therapies. Research and design all therapeutic exercise programs, along with more traditional exercise routines. Responsible for all stretching of

patients including active/passive and PNF techniques. Extensive knowledge of therapeutic modalities, McKenzie protocol and the DRX 9000 spinal decompression treatment. Coordinated with ownership on hire of therapy aides, worked closely with all new hires to ensure quality of patient care and employee retention.

8/03 – 9/06 Advanced Physical Medicine & Rehabilitation, Hoffman Estates & St. Charles, IL.

Rehabilitation Technician/Exercise Specialist

Assisting Physical Therapist and Chiropractic Physician with patient care including

exercise instruction, manual therapy, as well as passive and active stretching. Extensive

knowledge of therapeutic modalities, McKenzie protocol, and the various demands of

rehabilitation. Responsible for all J-Tech R.O.M. and manual muscle testing of all

patients including those under personal injury and workman’s compensation cases.

5/03-10/03 Health Quest Fitness, Palatine, IL

Fitness Specialist

Providing new members with fitness assessments and orientation to equipment. In

addition to this, working with numerous clients to achieve various fitness goals ranging

from weight loss to rehabilitative work.

1/03-8/03 LifeTime Fitness, Schaumburg, IL Personal Trainer

Providing new members with fitness assessments and orientation to equipment. In

addition to this, work with numerous clients to achieve various fitness goals ranging

from weight loss to rehabilitative work.

02/02-10/02 Ahlbin Centers for Rehabilitation Medicine, Bridgeport, CT

Fitness Trainer/Rehab. Technician

Spring Meadows Assisted Living Community and Westport Fire Department

Comprehensive training to assist individuals on preventing injuries, while gaining

strength and attaining personal or quarterly fitness goals.

11/00-10/02 Creative Health and Fitness, Milford, CT

Fitness Director/Personal Trainer

Overseeing all goals and objectives of Personal Training staff and class instructors.

Implementing and developing various fitness programs based on current members’

needs. Responsible recruitment of various hourly employees, such as cleaning, front desk

attendants and full/part time trainers. While maintaining operational integrity of this

facility, competing within the marketplace, and word of mouth will increase overall

revenue. Held weekly training sessions with staff to review proper use of machines, and

monthly community gatherings about various health & fitness topics. In addition, through

Creative Health & Fitness, worked with elderly at off-site assisted living community, as

well as hosted many fitness camps for physically challenged children during the summer,

so that they can participate in normal Physical Education skills and games.

3/99-11/00 Yale University, New Haven, CT

Assistant Fitness Director

Managing day to day operations of the fitness center while training individuals of the

Yale community and instructing a weight training class. In addition, maintaining the

Cybex nautilus equipment, as well as free weights and cardiovascular machines.

Partnered with the Fitness Director to increase membership and reputation as one of the

Premier University fitness centers within the Northeast and Mid-Atlantic region. Also

responsible for hiring hourly employees/students to work as front desk attendants.

Education

5/01 Southern Connecticut State University, New Haven, CT

B.S. Human Performance/Nutrition

PC Strengths: Internet, Microsoft Word, Microsoft Publisher

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