ROSEMARY L. STOKES

214-***-**** The Colony, TX 75056 acquuk@r.postjobfree.com

ENTERPRISING, THOROUGH AND DRIVEN PROJECT MANAGER/ANALYST known for accuracy, attention to detail and timeliness in managing all project phases for diverse-industry employers. Experienced in Insurance, GIS, IT, Telecom, Financial and Airline Industries with a proven background for delivery of timely results; achieve budget/forecast management. Extremely engaging personable personality, and thrive in collaborative work environments. TECHNOLOGY SUMMARY

MS Office 2007& 2010 (incl. Access, Publisher & Project) ServiceNow Change Management System (ITSM) ITIL- Multi-Media Commutations - Salesforce.com - Sugar- SAP - Oracle/On Demand SharePoint SharePoint Administration -Siebel HPP Management Center Agile and ScrumMethodology ALM UAT- UI Testing - Application Lifecycle Management (ALM, Sun Certified AREAS OF EXPERTISE

SDLC/PMLC

Project Management & Business Analyst

PMO Experience

ServiceNow-Change Management/Knowledge Management/GoLive Infrastructure/SaaS/Business Continuity/ITSM/ITIL

Functional, Technical and Testing Expertise

Project Forecasting & Scheduling, Vendor Negotiations Ability to handle multiple Project & Programs

Datacenter Migration Remediation & Decommission

Agile Methodology andWaterfall Methodology

PROFESSIONAL CONSULTINGEXPERIENCE

Hewlett Packard

Consultant May 2014 April 2015:

Project Mana ger/IT Ops Support Analy st IV (August 2014-May 2015) Vendor Mana gement Software Implementat ion 100+ Countries (Fieldg lass a SAP Company) :

Assisted all customers including client end users, third parties and various functional areas such as Supply Chain, Research and Development, Marketing, Finance or other businesses within the company.

Researched, designed, developed plans and maintained support services for existing and new business applications and information systems solutions through integration of technical and business requirements process methodology (such as ITIL and ITSM).

Supported Business Continuity for implementation of HR System (Fieldglass a SAP Company).

Analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems.

Worked with Information Technology functional groups to obtain resources in support of objectives and strategies.

Participated in architecture reviews to ensure that solutions complied with standards and approved technologies. Project Mana ger/Program Mana ger, IV Data Center Migration (May 2014-August 2014) (Client - American Airlines)

Managed and directed product rollouts, integration efforts and data migration initiatives with HP Client & Corporate.

Engage closely with cross-functional and technology teams to provide support, promote alignment, implement changes and leverage best practices for solutions across the enterprise.

Identify, develop, and initiate innovations and solutions where precedents and procedures may not exist.

Drive data center consolidation and migration projects and plans, managing internal, client and vendor project teams throughout the entire project life cycle and execution) through plans for the consolidation and migration of applications, servers, storage and network

Manage technical infrastructure teams and application teams to plan and execute migration cutover events AIGInsurance/ATOS Ft. Worth, TX

Consultant June 2012 to January 2014:

Sr. Project Mana ger

Managed all NGDC Data CenterGo-Lives administrating ServiceNow in AIG Enterprise environment including budget control production timeline status reporting client/project team coordination, engineering assistance and quality assurance

Manage Go-Live Processes monitoring overall system performance using the System Performance and SystemDiagnostic dashboards. Integrating ServiceNowwith other systems and customization.

Technical implementation of various ServiceNow modules such as Change Management, Incident Management, ProblemManagement, Service Catalog, Configuration Management, Go-lives and Change Management Information (ServiceNow) and integrations after go-live.

Knowledge Management of business requirements, new articles and functionality properties for Go-live activities, decommission processes and compliance information. Assisted in setting up determination of scope, plans, estimate work effort and determine duration of development activities with various business units, customers and management for issues/risks and escalations. Project Manager

Ente rprise Data Center Migration/Consolida tion Project for AIG

Provided project leadership for NGDC Data Center Remediation Compliance Project budget control production timeline status reporting client/project team coordination, project plans, daily metrics tracking reports, daily status reports, roadmaps, key milestones and consolidated weekly status reports for Executive Management and Stakeholders.

Assisted the Build PM in assigning build engineers, escalation of potential issues and Decommissions and Compliance Issues

Worked closely with various business units, customers and management for issues/risks and escalations.

Coordination of implementation of Hardware, Software and Change Management ServiceNow Change Management Coordination McAfee - Plano, TX 1/2012 6/2012

Bus iness Implementat ion Analy st - Oracle On Demand CRM

Lead cross functional teams of different business groups through purchasing/ selection of enterprise level CRM product

Worked with cross-functional teams consisting of PMO, Risk Management, Operations, Business Analysts, QA, UAT, Help Desk, and Business Subject Matter Experts. Worked with a project team, identifying risks and proposes contingency/mitigation plans

Responsible for overall project coordination, managing scheduling, assigning tasks, motivating resources and resolving problems.

Provide consistent and comprehensive status reports, project updates, and ongoing project health analysis, significant issue tracking, and communication with project team, business lines, and management levels on a regular basis, methodologies for the technology department to ensure project delivered on time.

HP (Hewlett-Packard) - Plano, TX 8/2011 1/2012

Project Coordinator/Bus iness Analy st

Coordination and project support assisting the Sr. Program Manager. Creating summary status communications, and identifying and escalating project issues, update resource planning schedules and forecasts to support contract estimate at completion.

Provide support for Program Management by creating, maintaining and updating contract financial and operational data on an ad hoc and periodic basis. Analyzing data from various repositories. ESI - Dallas, TX 8/2010 8/2011

Project Coordinator/Bus iness Analy st (Part-time Consultant)

Provided advanced support for change initiatives for ESI Clients (Hospitals)

Analyzing of data from University of El Paso Hospital

Significant contribution to all project phases

AT&T/McDonald s - Frisco, TX 8/2010 12/2010

Project Coordinator Technical for WIFI Implementat ion

Prepared project plans with documented all constraints to ensure schedule of WIFI Implementation for McDonald s & AT&T.

Supported all issues, escalations, resources for installs and project schedule, document sign-offs, debriefings and AT&T Wayport FIT tool Maintained and project status reports.

Assisted technician s installations of 24-port switches including testing and monitored overall progression. T-Mobile - Frisco, TX 4/2010 7/2010

Project Coordinator Technician II

Supported National Project Managers on 4G roll-out by coordinating with vendors on deliverables and documenting errors. Documented project requirements, issue/risk tracking, and status reporting

Revised all communications, ad-hoc reports, Milestones, Provision Back-haul, Granite, and RFC Testing for PM s Verizon - Richardson, TX 5/2009 4/2010

Project Coordinator Marketing Support Bus iness Analy st

Maintained Large Business Accounts hierarchy for Verizon and assigned Dun & Bradstreet (DUNs) within aggressive timeframes.

UAT Testing with Atlas (Verizon Business Data System) for Frontier Communication PROFE SSIONAL EXPERIEN CE

Akibia - Dallas, TX May 2008 to May 2009

Sales Support Representa tive

Managed Enterprise Service quotes, renewals, changes, RFP/SOW and T&M Billings for Hewlett Packard/Compaq, IBM, Dell and Sun Microsystems Systems. Support to Sales Representative on lifecycle of contract and customers as point of contact relative to contract changes, Cost Model analysis and/or planning research to ensure delivery.

Coordinated Special Events for Staff and Customers Lumenate/Stonebridge - Dallas, TX May 2006 to May 2008 Sales Support Analy st/Ins ide Sales

Business to Business management quote-to-ship process and configuration accuracy. Yearly goal of $3.5 Million on target every year.

Managed all RFP s and SOW for Channel Partners Sun/StorageTek, Symantec, Hitachi Data Systems, VMware, Data Domain, Brocade, Microsoft, IBM, Oracle, Veritas, Qlogic, Norton, Red Hat, Quantum, Cisco, FalconStor,Network Appliance, SharkRack, Dataram, Foundry Networks,OnStor and HP.

Special Events Coordination for yearly Crawfish Boil at Pappadeaux s Dallas, Golf Events and other customer events Business Broker Network - Dallas, TX January 2005 to May 2008 Project Mana ger (Part-time Consultant)

Project Plans, Business Requirements, Testing Plans/Cases, Business Market Valuations, and UAT for Staff and Management.

Assisted business owners to identify, and document the objective and benefits of projects enhancement request and recommended functional solutions, business process change and acceptance phase of projects for Brokers. Viewlocity, Inc. (Supply Chain Management Logistics Software RFID) - Dal la s, TX 2003-2005 Special Events Mana ger/Bus iness Development Mana ger/CRM Analy st (Salesforce.com)

Special EventsManager - Hosted Logicon Trade Show Mandalay Bay, Las Vegas, NV March 2004, quarterly trade shows, and special events for potential clients and current clients. Managed Internet/Intranet Website & Salesforce.com for Marketing /Sales. Sun Microsystems - Dal la s, TX 1997-2002

Key Account Mana ger

Area Sales Support Special ist Ente rprise Service

Managed customer needs engaging with Channel Partners. On-site Key Account Support to Texas Instruments/Ecommerce Site.

Dedicated customer advocate on-site to facilitate activities and co-planning process.

Managed offsite Special Events with customers and sales team including budgets for golf events, dinners and special meetings. Education McNeese State University - Lake Charles, LA AS Business Administration Collin County College Frisco, TX Meeting & Events Management Certificate PMP (PMBOK) Course Training/Knowledge

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