Data Entry Customer Service
Resume:
Jessie Galvan-Longoria
Baytown, Texas 77521
************@*****.***
OBJECTIVE: I am seeking a career that will challenge my educational and professional experiences. I am willing to learn new concepts and ideas to achieve personal and professional goals that will ultimately have a positive impact on the company or organization that I will represent.
SKILLS: Microsoft Word, Outlook, PowerPoint, Excel, Internet, Copier, Facsimile Machine
EDUCATION:
1997-1998 Texas School of Business, Houston, Texas Diploma: Medical Assistant, 1998
Awards: President’s List and Director’s List
1991-1995 Lee College, Baytown, Texas Area of Study: Corporate Law
1987-1991 Robert E Lee High School, Baytown, Texas Diploma: May 1992
EXPERIENCE:
2011 –Present Patient Access Specialist at UT MD Anderson Cancer Center, Houston, Texas
The primary responsibility of the Patient Access Specialist is to facilitate accurate, efficient and courteous access to services for new and returning patients. This includes but is not limited to: communicating with referral sources, scheduling and registering new patients, verify insurance, securing authorizations and advising patients of their financial responsibility.
2008-2011 Collection Coordinator at The Rose Diagnostic Center, Houston, Texas
Data entry, (CPT Coding, ICD-9 Coding), answering billing question, conduct audits of patients accounts, EOB rejection, appeals, meeting monthly production goals, experience Medicare guidelines, knowledge of all major insurance companies, verify patients coverage, work aging report, patient services.
2006-2008 Collection/Poster Coordinator at SpectraCell Laboratories, Houston, Texas
Data entry, (CPT Coding, ICD-9 Coding), answering billing question, EOB rejection, appeals, conducts audits of patients accounts, monitor patients accounts, Meeting monthly production goals, experience in insurance that are out-of-network, experience in BCBS of Texas, United Healthcare, Aetna, patient services.
1999- 2005 Collection Coordinator at River Oaks Imaging and Diagnostics, Houston, Texas
ABN Coordinator, ECP Specialist: Have experience in Medicare, Aetna, United Healthcare and PPO insurances, Meeting production goals daily, Knowledge of HIPPA guidelines, experience with Medicare ABN, conduct audits of patients accounts, monitor patients accounts, Word XL, typing, report any problematic trends with accounts and carriers, data entry, maintain ECP spreadsheet for electronic reports, patient services, (CPT Coding, ICD-9 Coding).
1998-1999 Insurance Representatives at Post Oak Pediatrics, Texas Children’s Hospital, Houston, Tx
Data entry, (CPT Coding, ICD-9 Coding), referrals, answering billing question, experience with Aetna, United Healthcare and PPO, EOB rejection, precert office and hospital procedure, updating patients charts, verifying insurance, patient services.
1996-1998 Processor at Occusystem, Inc, Houston, Texas
Data entry, (CPT Coding, ICD-9 Coding), reviewed drug screens, checked physical for various companies, contacted companies with results, filing, covered front desk, mailed information to companies, handled patients charts and reviews, patient services.
1995-1996 Receptionist at Charles F. Xeller M.D.P.A, Baytown, Texas
Data entry, scheduled patients, checked patients in and out, pre-cert office and hospital procedures, verified insurance, filing, patient services, answered seven-line phone.
1992-1995 Pharmacy Technologists at Walgreen’s Drug Store, Baytown, Texas
Answered phones, checked customers out, worked drive-thru window, stocked, conducted inventory, typed, customer service, called for refills, data entry, typed prescription, handled cash, acted as roving tech, worked in four Walgreen’s stores.
REFERENCES AVAILABLE UPON REQUEST
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