Customer Service Administrative Assistant
Resume:
Anneka L. Ewing
Apartment 201
Orlando, FL 32828
Home ' 407-***-****
Cell ' 407-***-****
: ******.*****@*****.***
SUMMARY
Administrative Support professional experienced working in fast paced environments demanding strong organizational, technical, and interpersonal skills.
Trustworthy, ethical, and discreet.
Committed to superior customer service.
Confident and poised in interactions with individuals at all levels.
Detail oriented and resourceful in completing projects.
Able to multi-task effectively.
Administrative assistant adept at managing multiple projects with ease using expert time management methods.
Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
SUMMARY OF SKILLS
Proficiency in Microsoft Excel, Word and Outlook
Oracle
Meticulous attention to detail
Accounting knowledge
Strong problem solver
Strong interpersonal skills
Medical terminology
Self-starter
Type 60 wpm
Works well under pressure
Dedicated team player
Resourceful
Active listening skills
Seasoned in conflict resolution
Highly responsible and reliable
Customer service expert
Data entry
Filing
KNOWLEDGE AND EXPERIENCE
Able to communicate effectively (both verbal and written)
Strong listening and interpersonal skills.
Self-starter with the ability to prioritize, organize, and complete assigned work with minimal day to day supervision.
Skilled at properly researching, identifying, and documenting issues.
Strong attention to detail.
Effective working in a team environment.
Ability to work well under pressure and meet strict deadlines.
Familiarity with all components of service delivery.
Ability to execute key operations tasks and identify enhancement opportunities.
Effective use of basic business productivity tools and Microsoft applications.
Working knowledge of benefits related laws and regulations.
Familiarity with HIPAA and PHI
ACCOMPLISHMENTS
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Coordinated all department functions for a team of five employees.
Assisted in the managing of the company database and verified, edited and modified members' information.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper coding.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
CAREER TRACK
Administrative Assistant February 2015 – Present
Darden RSC Orlando, Florida
Assigned suppliers to the appropriate team in Ariba
Backed up other team members as needed.
Project management
Created Ariba Contract Management projects (contract requests or contract workspaces) using templates
that represents Darden's standard business processes.
Demonstrated Darden’s Values by promoting open communications, good working relations, and a helpful teamwork attitude.
Did research and comparisons for Alcohol Supply chain
Used iKitchen to research and compare items
Completed price comparisons and agings using Excel, Access, and Discoverer
Keyed invoices using Oracle
Used Outlook on a daily basis
Document Processor
March 2014-December 2014
Aon Hewitt
Orlando, Florida
Supported end to end enterprise service delivery.
Performed document review and processing.
Updated employees’ information in CRM.
Consulted and coordinated with Sales & Service Center and other internal functional areas.
Worked with the Delivery Specialist to recommend process improvements that were identified from participant issues, recurring edits, process delays, and quality problems.
Responsible for performing data validation and processing to ensure timely completion of deliverables, achievement of objectives, and exceeding operational measures and contractual performance standards.
Scanned and index documents using imaging software.
Possessed the skills and ability to communicate effectively, and appropriately, with internal resources in a global and virtual working environment.
Managed 30 benefits advisors, 2 sales managers, and 4 quality managers
Project management for 5 sites
Supervised the progress and delivery of contracts and certifications to multiple insurance carriers
Used Excel to do audits and comparisons
Administrative Assistant
October 2011-December 2012
RESOURCE ACCOUNTING/DIEBOLD
Lake Mary, Florida
Organized files, developed spreadsheets, faxed reports and scanned documents.
Created PowerPoint presentations used for business development.
Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Verified and logged in deadlines for responding to daily inquiries.
Updated accounts and information on a daily basis.
Released equipment and scheduled appointments for the technicians using Oracle
Used Excel on a daily basis
Project management for multiple locations
Customer Service Representative
April 2011-October 2011
SPHERION/AON HEWITT
Orlando, Florida
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported issues.
Resolved complex issues, and win customer loyalty.
Demonstrated outstanding problem solving and active listening skills
Succeeded in meeting monthly quotas
Kept records of customers interactions and transactions, recording details of inquiries, complaints, and comments, as well as the action taken.
Homemaker
December 2008-April 2011
Residence
Brunswick, Georgia/Orlando, Florida
Administrative Assistant
December 2007-December 2008
PURE WATER TECHNONOGY
Jacksonville, Florida
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Project management
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Created PowerPoint presentations used for business development.
Created weekly and monthly reports and presentations.
Managed the day-to-day calendar for the manager and four sales representatives.
Properly routed agreements, contracts and invoices through the signature process.
Customer Service Representative
February 2007-December 2007
State Farm Ins
Jacksonville, Florida
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported issues.
Possessed exceptional ability to build productive relationships, resolve complex issues, and win customer loyalty.
Demonstrate outstanding problem solving and active listening skills Handle customer inquiries, complaints.
Succeeded in meeting monthly quotas.
Kept records of customers interactions and transactions, recording details of inquiries, complaints, and comments, as well as the action taken.
Office Manager
January 2005-February 2007
FaithWorks
Waycross, Georgia
Supervised and trained.
Scheduled and confirmed appointments.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Managed the day-to-day calendar for the pastor.
Received and screened a high volume of internal and external communications, including email and mail.
EDUCATION CREDENTIALS
BUSINESS ADMINISTRATION
Strayer University, Jacksonville, FL, USA
October 2008-October 2010
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate