Legal Support Information Technology

Location:

Tempe, AZ

Salary:

Market DOE

Posted:

July 20, 2015

Contact this candidate

Resume:

Rick Berry

Post Office Box *****

Tempe, Arizona 85285

(480) 447–6413

*******@***.***

Over a decade of IT service management qualification, experience and accomplishment!

Ready to be your information technology solution now!

Systems Development

How to create the best business systems including analysis (system and user requirements), design and implementation (development, testing, release)

Bachelor of Science, Information Systems

Magna cum laude including networking and systems development

University of Redlands, Redlands, California

Employers Warner Bros. – California Department of Technology – Abbott Medical

Information Technology (IT) Service Management

How to deliver the best information technology (IT) support and services such as help desk, change, asset, service level management, and configuration management databases.

ITIL Certified

Best practices for information technology (IT) service management according to the Information Technology Infrastructure Library (ITIL)

Employers Transamerica – Vista IT – Warner Bros. – Business Objects – Abbott Medical

Computers and Networking

Desktop and laptop computers, local area and wireless networking

Microsoft Certified

Windows operating systems, server and workstation applications

A+ Certified

Computer expertise tested by the Computer Technology Industry Association (CompTIA)

Employers Unisys – Transamerica – Vista IT – Why Pay A Lawyer?

Legal Support

Process serving, notarizing, court filing, recording, couriering, commercial and public records research, skip-tracing, basic document preparation and more for legal document preparers and attorneys

Notary Public

Can certify the legitimacy of signatures, per Arizona Secretary of State

Private Process Server

Officer of the Maricopa County Superior Court, empowered to deliver legal documents

Employer Why Pay A Lawyer?

2011–Now Why Pay A Lawyer? Computers and Networking – Legal Support

Why Pay A Lawyer? is a Phoenix-area document service.

Retired circa-1999 server, and updated desktops and laptops to up-to-date work group with “cloud” back–up and virus protection.

Upgraded computers, operating systems and programs where possible, recommended and installed new computers and programs as needed, and transferred data and settings.

Configured new network services, static and dynamic addressing, and started secure and guest wireless networks.

Recommended, installed and championed on-line postage printing, reducing costs and expanding self-service mailing options.

Researched, proposed and implemented WordPress content management system to improve website for better appearance, manageability and customer contact. For better search engine placement, created structured data. Improved web visibility by updating or adding local search and social media registrations, and started “do-it-yourself” reputation defense campaign.

Researched competitive offerings and negotiated a 20% reduction in monthly phone and internet access bill.

At management urging, increased responsibility and value by becoming public notary, process server, and court and government office courier, including skip-tracing, records research and basic document preparation.

Researched, selected, implemented and customized on-line process and courier service tracking and self-help portal berryserves.supportsystem.com.

2009–2010 Abbott Medical Optics Systems Development – IT Service Mgmt

Abbott Medical Optics manufactures vision products in Santa Ana, California.

Following FDA-mandated methods, analyzed and drafted the infrastructure, user, design, and testing requirements for ITIL help desk, change and service level management systems.

Installed, configured and customized major ITIL-compliant system through development, quality–assurance and into production.

2008–2009 California Department of Technology Systems Development

The California Department of Technology provides access to state computer services from Sacramento.

Analyzed and developed the user requirements and data model to migrate a legacy telecommunications provisioning application to an ITIL web and configuration management database successor.

Passed ITIL exam by self-study within two weeks at customer request.

2003–2004 Warner Bros. Systems Development – IT Service Mgmt

Warner Bros. is a Los Angeles movie studio.

Hired as one of the ITIL application developer pool, soon promoted to lead developer after showing initiative in high–stakes user requirement negotiations, and for ability to translate those requirements into technical designs for as many as a half–dozen other developers. Also, developed test plans, managed defect tracking and resolution.

2002–2008 Business Objects IT Service Mgmt – Systems Development

Business Objects was an international software maker with offices in San Jose, California and Vancouver, British Columbia.

IT service management application installer, developer, customizer and troubleshooter, including several international server migrations, and Sarbanes Oxley (SOX)-mandated and ITIL compliant change and configuration management upgrades.

Seasonal projects’02–‘04 and then full–time ’05 –’08.

San Jose contact once recommended to director that “ … Rick is as good as any (more-expensive) developer (from IT service management)”. Later, director recommended Rick to new contacts in Vancouver.

2000–2002 Vista Information Technology IT Service Mgmt – Computers and Networking

Vista was a nationwide IT consultancy focusing on “next generation” call centers with offices in Los Angeles.

IT service management applicaiton installer, developer, customizer and troubleshooter to Vista’s western operation’s highest revenue source, working on server upgrades and migrations, and asset management.

1998–2000 Transamerica Life Company Computers and Networking – IT Service Mgmt

Transamerica Life was an insurance company with offices in Los Angeles and nationwide.

Member of team managing network on Los Angeles campus. Upgraded network hardware and services throughout sites nationwide.

Provided escalated user support and problem-resolution. Installed and managed over-the-wire desktop inventory and software distribution application server.

Assigned to develop and administer the IT service management applications. Guided those applications from a simple help desk application used by a dozen staff into a multi-service management system utilized by hundreds of staff and three help desks nationwide.