Annie Bennici

***** * **** ***** *****

Phoenix, AZ 85020

480-***-****

acquds@r.postjobfree.com

Objective: Utilize my skills, aptitude and knowledge from my extensive experience in the customer service industry and delivering the perfect experiences for guests and clients in a highest quality manner, with complete integrity.

Summary: Outstanding script and communication skills, seasoned team player, high capacity problem solver. Exceptional skills in customer service and employee relations with years of management experience in various environments.

Experience:

Skilled in sales, customer service, people management.

Accomplished in scheduling, recruiting, interviewing, training and supervising; to ensure a successful and safe work environment.

Practiced in supervising 30+ sales associates in customer service skills as well as creating a productive team environment.

Highly experienced in inventory control practices, management, audits and O/S reports.

Performed payroll, A/P, A/R and Human Resources duties.

Prepare data and quality assurance reports.

Work History:

SCI-Greenwood Memory Lawn 2013 - Present

Family Service Counselor

Assisting families and individuals with their advanced funeral and cemetery arrangements. Responsibilities include sales presentations networking, getting referrals, and presenting group informational seminars.

Lucky Brand: 2011 - 2013

Assistant Manager

Coach, develop and supervise success of all sales associates. Develop strong teams through partnership with manager. Drive expectations and ensure accountability. Embrace company and build brand with training and cultivation. Envelop customer service strategies to all associates through teaching and education.

Vangent: 2009 – 2010

(Contracted employee for 1 year)

Performed data quality control functions for immitigable work force under a Title 13 Government Data Facility. Processed 75 million Census forms; in 12 departments, as a complete life cycle of documents

White House Black Market: 2006 – 2009

Operations Manager

Team leader for operation and merchandise in a retail environment. Supervised employees, trained and coached in the corporate specifications called TCB (Taking care of Business). Managed and audited merchandise for the showroom floor.

Training and Certifications:

JD Powers Surveys in Customer Service Excellence (934-1000)

Customer Service and Hospitality Specialist

Leadership Training

Human Resources Policies and Procedures

Microsoft Windows, Microsoft Office Suite, Citrix Metaframe Program, SalesForce and Ice Soft

References: Available upon request.

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