Customer Service Human Resources

Felice M. Barrett

**** *. ********* *** **, Chicago, IL 60615 acqub6@r.postjobfree.com 630-***-****

Business Analyst seeking Human Resources (HRIS) or Human Capital Management position (HCM) position.

SKILLS SUMMARY

Human Resources/Payroll (HRIS): project management, manage security and access, software configuration, interfaces and upgrades, data conversion, troubleshooting transactions, problem solving, client and third party benefit provider vendor interface and management, system selection, gap analysis

Business Systems Analysis: Software lifecycle solution management (SDLC) methodology, user requirement definition, data modeling, data flow diagramming and data mapping, functional and technical specifications, system test plans, iterative design and testing, system and end user documentation, call center issue resolution

Business Analysis: Stakeholder elicitation and facilitating data gathering efforts, developed and presented architectural and business requirements, analyzed, designed and documented technical solutions to meet the strategic requirements

Master Data Management: DB2 database management, Structured Query Language (SQL), T-SQL data set and database design, extract and report data, MS SQL Management Studio, query writing,

Microsoft Office Proficiency: Excel, Word, PowerPoint, Publisher, Visio, Access, SharePoint

Understanding of Six Sigma DMAIC methodologies (Define, Measure, Analyze, Improve, Control)

PROFESSIONAL EXPERIENCE

Business Analyst, Towers Watson, Chicago, IL (contacted for 3 months with Robert Half and then hired)

Feb 2014 -- present

Provided business analysis and implementation support for a multi-national health and welfare benefits and pension administration outsource corporation. Responsible for Benefits Billing module implementation.

Interfaced directly with clients to obtain Benefits Billing module specifications; participated in internal and client calls

Wrote and reviewed specification documentation, operational procedures and end user instructions

Interfaced with Project Managers, other Business Analyst module owners and developers to coordinate project implementation

Used MS SQL to test the Billing exports, online Benefits Administration and Employee Self Service modules

Received training on all of the Towers Watson Benefits Administration modules

Interface with Benefits Service Center to solve participant call center issues

Kept abreast of current legislation affecting benefit administration

Modified and maintained system documentation on SharePoint

Jobs and Activity - Feb 2013 – Feb 2014

RPG Consultant, SRI Technologies, Schaumburg, IL (client – Chicago Faucets) - Designed and wrote RPG program to convert SAP IDOC fields to AS/400 JD Edwards file fields. Modified Gentran EDI 856 map.

Senior Business Analyst, Global Resources, LLC – Elicitation, analysis and consultation for small & medium size businesses on human resource and profitability issues

IT Consultant, Addison Group, Inc., Chicago, IL (client – Morton Salt)

May 2005 – Feb 2013

Provided business analysis, system design and LANSA programming support for a global consumer goods supplier in AS400/DB2 iSeries environment. Applications included Human Resources, Purchasing, Finance, Sales, Logistics and Supply Chain processes. Interfaced effectively with IT management and peers, customer care representatives and end customers / clients.

Modified code and develop interface for Infinium HR & Payroll System

Wrote technical specifications for time entry system to prepare for Kronos integration

Analyzed, designed and programmed Accounts Payable Batch Interface which efficiently transferred legacy batch data into new AP Check System

Mapped invoice and purchase order data and converted more than 200 EDI trading partners

Identified, analyzed, tracked and resolved purchase order and invoicing issues daily for legacy EDI processing to ensure company profitability

Designed, tested and documented trading partner barcode labels using TLAshford software to increase shipping logistics efficiency

Wrote interface to archive more than 50 large paper reports to the RDARS electronic document archival system saving retrieval time and paper.

Data reporting and SQL queries for Sales and Distribution system

System Lead/ HR & Payroll, Littelfuse, Inc., Chicago, IL ($500 million global circuit protect product manufacturer) Oct 1996 – Jan 2005

Business Analyst and AS400 RPG programmer for HR Benefits and Payroll functional departments using Infinium HR & Payroll, Kronos Time & Attendance and Gate Access systems for more than 1800 employees. Managed projects and supported business processes - requirement definitions, feasibility studies, technical specifications, data conversion validation, data mapping, SQL queries, system test plans, system documentation, customer service, technical support, hardware and software troubleshooting, interface development and maintenance, database maintenance, system upgrades and enhancements, integration testing and reporting. Managed integration with third party benefit suppliers and outsourced vendors such as Ceridian Tax Software, Optika Imaging System, Pitney Bowes Documatch printer systems, DocWorks imaging system, SAP General Ledger, and Chase Bank Accounts Payable Positive Pay and ACH/Direct Deposit initiatives.

Performed gap analysis and large scale implementation for SAP HR and Ultimate Software Ultipro payroll systems, performed data conversion and learned COGNOS query tool to ensure that data was accurate and system was implemented correctly and on time

Converted more than 2 million invoicing and sales documents to document imaging archival system and managed 4 technical consultants; reduced department budget by $80000

Defined the system architecture for the Pitney Bowes printer – SAP and Payroll interfaces; Provided analysis and cost justification for a new AP check printer resulting in reduced cycle time, $5000/yr postage savings and decreased reconciliation issues

Served as business analyst and single point of contact for web-based Littelfuse Online Sales Order Entry system; designed user interface and process flow, provided reports and analytics for website usage, increased business-to-business sales by 25%; managed system enhancement process

Designed succession planning system and worked with network team to ensure that data coming from disparate sources could be imported into the reporting system

Participated in offsite Disaster Recovery testing, identified areas for process improvement

Promoted from Sr. Programmer Analyst position

Software Engineer, System Software Associates, Inc. (SSA), Chicago, IL (Business Planning and Control System (BPCS) software provider) Nov 1993 – Oct 1996

Senior Programmer Analyst, Coors Brewing Company, Golden, CO (third largest U.S. malt beverage brewer) March 1987 – Nov 1993

Programmer, Martin Marietta, Denver, CO (OCHAMPUS government contract) May 1983 -March 1987

EDUCATION

University of Colorado at Denver, Denver, CO

Master of Science, Management Information Systems Minor: Management

Colorado State University, Ft. Collins, CO

Bachelor of Science, Business Administration Concentration: Information Systems

CERTIFICATION

Lean Six Sigma Green Belt, New Horizons, June 2013

OTHER COURSES

SQL Query, SQL Server Administration, SQL for Business Intelligence; June 2013

Public Health Informatics Course, University of Illinois at Chicago, 2010

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