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Customer Service Manager

Location:
San Francisco, CA
Posted:
July 20, 2015

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Resume:

Maria Tressler

PO Box *** Milligan College, TN **682

acquak@r.postjobfree.com 704-***-****

Qualifications: Given an eye for detail, as well as the energy to successfully work in multiple capacities simultaneously; I have had the ability to maintain several employment positions and thrive in each. I have extensive customer service, human resources, community outreach, education, team leadership, record keeping, communication, knowledge, and flexibility. I am experienced with Microsoft Word, Excel, Power Point, Quicken, printing, collation, fax, and operating a multi-line telephone system. I excel at multi-tasking and anticipation of needs.

Professional

2011-current

Recruiter/ Human Resource Manager Gecko Hospitality (Recruiting Agency) Health StaffXperts

Talent acquisition specialist and human resource manager. I am responsible for talent acquisition, interviewing, human resource management, resume and interview preparation, employment and wage verification, scheduling, and documentation into multiple ATS programs. I also prepare, edit, revise, and implement bilingual employment ads; as well as correct grammatical and punctuation errors. I am a self-proclaimed “Grammar Nazi”. I bring language and educational skills to provide resume restructuring, confidence elevation, and interview tips to help match qualified candidates with the appropriate careers.

2011-2014 Human Resource Manager Two Pence Productions

Responsible for scheduling, marketing, employee relations, budget reconciliation, social media, and set design. Responsible for assisting with talent acquisition, venue negotiation, contract preparation, budgeting, customer service, scheduling, human resource, and overall of management of cohesion between talent and staff.

While serving as the Secretary/Treasurer on the Board of Directors, I attended and prepared agendas, of all board meetings. I was responsible for research and development of contracts to acquire 501c3 status. Responsible for communication and updating multiple social media sites.

Worked as a personal assistant to the principle lead on a SAG eligible film and Later WINNER of the Audience Choice Narrative Short at the Macon Film Festival.

Currently work on PRN status as a consultant.

2009- 2012 Facility Auditor of Internal Employee Certifications State of TN Ensured accurate employee ABC licensure. Responsible for training to ensure state Alcohol Beverage

Commission laws are observed. Responsible for new hire orientation in a bilingual setting. Responsible for verifying qualifications for current employees. Responsible for marketing, human resources and training. Responsible for updating computer and social networking sites.

2006-2009 Licensed Practical Nurse Johnson City Medical Center, Bayada Nursing Provided skilled nursing care for pediatric and adult clients in home and acute care settings. Dispensed medications and provided treatments, therapies, palliative care; as well as education and emotional support to the patient, family and loved ones. Maintained communication and coordinated efforts between doctors, other nurses, pharmacies, therapists, and social service agencies. Accompanied clients to appointments. Received, documented, and implemented changes in physician orders. Ordered medications and supplies as needed. Provided translation and interpretive services for non-English speaking patients.

1999-2005 ESL Teacher/Education Specialist, Human Resource Manager Telamon Migrant Head Start

Responsible for conducting parent/teacher meetings, assessment of educational and lesson plan implementation to ensure developmentally appropriate practices are met. Responsible for assessing teacher scheduling and classroom appropriate measures. Assisted with translation services and acted as a liaison between migrant workers, local community services, and integration into public school system. Assisted with medical and early childhood opportunities to ensure children reach their fullest potentials.

I teach conversational English to non-native English speaking individuals via internet, face to face interaction, and VOP lessons. I conduct assessments and evaluations, prepare and implement age appropriate lesson plans, and assist with proper pronunciation, grammatical corrections, and language acquisition using modern technological means.

2000-2004 Manager Grady’s American Grill Provided customer service for disgruntled guests, trained newly hired team members on proper protocols and implementation. Operated Aloha Computer system. Obtained servers cash owed to establishment, calculated tip-shares for buss and host staff; prepared night deposit, calculated payroll and provided data entry regarding shift sales, tips, and statistical information. Assessed projected sales and inventory to compared actual profits/ losses to forecast future earning potentials for accurate scheduling in the future. Operated multiple computers and office equipment simultaneously including spreadsheets, email, fax machines, printers, and a multi-line telephone system.

1994-1997 Human Resource Manager Publisher’s Direct Service Contacted individuals via a multi-line telephone to provide sales and customer service. Ensured quality control, conducted interviews, verified applications, verified billing information, and trained newly hired team members. Conducted suspensions and terminations of unsuccessful team members. Implemented bonuses when sales goals were achieved. Assisted with writing and editing scripts for grammatical inaccuracies.

Education

2010 East Tennessee State University Johnson City, TN Bachelors of Science in Interdisciplinary Studies

Dual concentrations in Human Resources and Early Childhood Education

Minors in Business Administration and Human Development

2002 Northeast State Technical Community College Blountville, TN

Associate of Science in Early Childhood Education

Gaps in employment:

September 1997-May 1999 July 2004- May 2006

stayed home with children and attended school

References available upon request



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