Customer Service Assistant

JAY-PEE B. TEODORO

*** *****. ** *** ** Kaunlaran Village Caloocan City

Tel. No. (02) 287-71-50 / Mobile No. 090*-*******

OBJECTIVE

To be able to join and be affiliated in your successful and prestigious company where there are

a variety of experiences for the advancement that I may somehow be a contributory in fulfilling the company’s missions and visions through a contact with the technical knowledge I have gained in my academe.

WORKING EXPERIENCES

- Marketing Assistant / Development Underwriter

Federal Phoenix General Insurance

6th Floor The New Zuellig Bldg., Makati Ave. cor. Paseo de Roxas, Makati City

-August 6, 2007- Present

DUTIES AND RESPONSIBILITIES

Marketing Assistant / Underwriting Assistant

Promotes and sells the Department’s products and services

Visit intermediaries on a regular basis

Follow-up renewals with the Agents

Monitors and collects for Agent’s O/S accounts

Prepares and submits quotation to clients

Check proposal forms for correct completion and request for further information when necessary

Coordinates with the department’s underwriters and claim processors of the technical

aspects of underwriting and claims respectively.

Handles inquiries from producers, claimants and internal clients

Prepares and submits to Dept. Head the weekly and monthly production reports

Monthly submits to Dept. Head on New Business Written, Lost Business and

quotations.

Prepares other reports as may be requested by the Dept. Head

Undertakes special projects as may be required from time to time by the Dept. Head

Performs other duties that may be assigned from time to time

METROBANK PLAZA June 26, 2006 – July 27, 2007Head Office Makati Avenue, Makati City

CLERK – CREDIT DEPARTMENT

Keeping and filling the title certificate of house and cars

Doing paper works in the office and answering phone calls

Labeling folders for important records

Printing records of the clients SECURITY-IN-RECEIPTS or SIR

MEDIA COM L.L.C October 18, 2005-April 10, 2006

Avenue Building Room 102, Al Karama, Dubai U.A.E

CUSTOMER SERVICE

Assisting customer complains and inquiries

Responsible for answering phone calls

Talking and entertain clients and customers

Doing paper works and reports in the office

EDUCATIONAL ATTAINMENT

TERTIARY La Consolacion College 2000-2004

10th Avenue, Grace Park, Caloocan City

BACHELOR OF SCIENCE IN BUSINESS

ADMINISTRATION MAJOR IN MANAGEMENT

SECONDARY La Consolacion College 1996-2000

10th Avenue, Grace Park, Caloocan City

ELEMENTARY Saint Gabriel Academy 1990-1996

Caimito Road, Caloocan City

TRAININGS AND SEMINARS ATTENDED

“Basic Non-Life Insurance Training” March 5, 2008 to April 1, 2008

FGU Building, Ayala Avenue, Makati City

“Advance Course on Motor Insurance” May 6, 2013 to May 22, 2013

FGU Building, Ayala Avenue, Makati City

“Advance Course on Engineering Insurance” August 5, 2014 to August 26, 2014

FGU Building, Ayala Avenue, Makati City

PERSONAL BACKGROUND

Date of Birth: March 15, 1983 Dialect Spoken: English, Tagalog &Kapampangan

Place of Birth: San Matias, Pampanga Religion: Iglesia Ni Cristo

Age: 32 Father’s Name: Teody S. Teodoro

Civil Status: Married Occupation: Branch Manager - Banco De Oro

Height: 5’9 Mother’s Name: Rosita B. Teodoro

Weight: 168 lbs. Occupation: Housewife

Nationality: Filipino

SPECIAL SKILLS

Internet Savvy, Microsoft Office (Word, Excel, PowerPoint), GenIIsys System (General Insurance Information System) Electric Typewriter, Photocopying machine, Fax Machine, fast learner, good management skills, facilitation of group communication and organization, can work under pressure and with Driving experience (Private and Commercial Vehicles).

REFERENCES

References will be supplied upon request.

I hereby certify the above information is true and correct to the best of my knowledge

and belief.

JAYPEE B. TEODORO

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