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Customer Service Sales

Location:
Hoover, AL
Posted:
July 21, 2015

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Resume:

OBJECTIVE:

To obtain a position in the area of finance that will allow me to utilize my organizational and leadership skills, commitment to achieving results, and educational background for opportunities of career advancement within an entity

EDUCATION:

Jacksonville State University Jacksonville, AL

Bachelor of Science: Finance

Minor: Business and Technical Writing

Graduation Date: December 17, 2010

Overall 3.45 G.P.A.

Dean’s List

EXPERIENCE:

Walmart Stores Inc Guntersville, AL 2011

Chelsea, AL 2013

Assistant Store Manager

Drive sales and financial performance of assigned area

Ensure compliance with company policies and procedures

Administer yearly performance evaluations

Provide supervision and development opportunities for hourly associates

Models, enforces, and provides direction and guidance to hourly associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues are successfully resolved within company guidelines and standards

Review reports daily to evaluate performance gaps and needed resources

Direct teams and communicate daily requirements to maximize performance.

Oversee multiple departments in store, including staffing, stocking, and sales, as well as assisting in overall operations outside of these areas

Audit financial transactions daily

Participates in community outreach programs, and encourages and supports hourly associates in serving as good members of the community

Enterprise Holdings Birmingham, AL 2011

Rental Car Division

Management Trainee

Gaining proficient skills in customer service, employee development, fleet growth, profit sharing

Provide a high level of customer service by assisting customers and assessing their rental needs in person and/or by phone

Apply appropriate rental charges and handle all forms of customer payment

Rent vehicles on daily basis on corporate, insurance, dealership, body shop and retail tickets

Maintain proper record of RO#’s and PO#’s

Responsible for performing vehicle inspections upon return and rent out

Responsible for contacting insurance companies and adjustors for accurate financial transactions of all parties

Analyze, process, and ensure accuracy of cash reports daily

Assist in branch sales and marketing efforts to increase business and income

Exhibit professionalism daily

Calhoun County Chamber of Commerce Anniston, AL 2009

Center for Economic Development

Intern

Filed and periodically updated information for the Ambassador Program

Assisted in the Leadership Calhoun County Program

Lead tours of businesses in the community

Assisted Business Developer in advising local businesses with marketing strategies

Provided basic clerical duties and demonstrated professionalism daily

General Electric 2010 Leadership Fellows Program Detroit, MI 2009

Leadership Fellow

Participated in leadership training workshop on skills essential for successful leadership roles in corporate America

Presented case study on importance of using alternate sources of energy in order to be more energy efficient

Presented strategies for marketing new resources to society

Career Services Jacksonville, AL 2007-2010

Student Assistant

Filed student information for the Cooperative Education Program

Organized company contacts into the database of our 400 employers

Posted jobs on website for professional and cooperative education

students

Informed students on the services of the office

Marketed annual events for CPS, such as career and education fairs

Provided basic clerical duties and demonstrated professionalism daily

SKILLS: Macromedia Contribute, Minitab, Microsoft Office, Point of Sales

ADDITIONAL

QUALIFICATIONS

Beta Gamma Sigma 2009-Present

Financial Management Association 2009-Present

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