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Sales Customer Service

Location:
Ann Arbor, MI
Salary:
40-50K
Posted:
July 20, 2015

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Resume:

Aaron M. Fochtman

http://www.linkedin.com/in/aaronmfochtman

**** ** **** **** ********, MI 49341 616-***-**** acqtz7@r.postjobfree.com

Objective: Honest, hard-working recruiting and organizational development professional, adept and the understanding administrative processes and organizational structures, seeking a healthy company with a strong attitude toward integrity, long-term potential for growth, continued professional development, and career as a recruitment executive.

SKILL SUMMARY

Training and SOP Development

Leads Generation and Target Recruiting

Interview Coaching and Preparation

Administrative Development

ATS & CRM Software Implementation

Executive Level Recruiting

New Business Development

Business Intelligence Development

Technical Recruiting

M&A Facilitation

Data Mapping and Management

Hourly Staffing

EDUCATIONAL EXPERIENCE

Financial and Managerial Accounting, Grand Valley State University, Grand Rapids, MI 2013

500 level prep course needed for MBA program.

Law, Thomas M. Cooley Law School, Grand Rapids, MI 2010 - 2011

Cumulative GPA: 3.14 2 Semesters Deans List & Honor Roll; Ralph M. Freeman Full Scholarship Recipient

Bachelor of Science Degree, Social Studies, 2006 Grand Valley State University 2004 - 2006

Secondary Education Emphasis, Minors in Psychology and Political Science

Cumulative GPA: 3.614; Regular Deans List; Phi Theta Kappa Honor Society Scholarship Recipient

Associate of Arts Degree, Psychology, 2004 Grand Rapids Community College 2001 - 2004

Cumulative GPA: 3.84; Regular Deans List and Honor Roll, Full Scholarship Recipient after 1st year

Service Learning Advisory Member and Student Senate Representative (2003-2004)

MI-Cup scholarship recipient and Summer Youth Education Internship at Michigan Tech (Summer 2004)

Software Proficiencies:

Microsoft: Outlook, Excel, Power Point, Word, OneNote, Windows XP, 7, & 8

Web Conferencing: WebEx, ReadyTalk, GoToMeeting, Skype

CRM Administration: Salesforce.com, (Administrator Level) ACT Network, BASE (Familiar)

Applicant Tracking: Sendouts (Expert Level), COATS, Taleo, Bullhorn (Familiar), Zoho Recruit

Sourcing: LinkedIN, Monster, CareerBuilder, MiTalent, LeadFerret, Copy2Contact, Data.com, Prophet, Twitter

PROFESSIONAL EXPERIENCE

Sr. Technical Recruiter – Account Director, JBL Resources, Grand Rapids, MI January 2014 – May 2015

Responsibilities: Full lifecycle recruiting, account managment, and business development (www.jblresources.com)

Training new recruiters and providing supplemental retraining to Sr. recruiters in areas including PC efficiency, ATS usage, MS OneNote, data mining, lead generation techniques, enhanced boolean search, and LinkedIN usage

Pioneering new accounts in areas outside of the companies core expertise including IT, Automated Material Handling, CNC machining, and cutting edge emebedded electronics for vehichle infotainment products

Key Accomplishments: Led office constently in every metric including number of, submitted for consideration, candidates interviewed and placed candidates in first year placing (38) highly technical candidates in top companies

Recrutiter/Mentored Jr. Recruiter to average higher metrics than Sr. Recruiters within (2) months of training

Spearheaded strategic business development iniatives bringing on company’s 3rd largest account

Business Development Consultant, Professional Staffing Solutions, Grand Rapids, MI May 2013 – December 2013

Supported Sales, Recruiting, and Human Resources for a local industrial staffing company (www.prostaffsolutions.com)

Performed Lead generation and networking for account executives, scheduling sales meetings

Responsible for resume review, application processing, internet job posting and candidate searches

Responsible for interviewing, candidate submittals, orientation write-ups, and communications

Key Accomplishments: Added (5) new accounts, over (50) job requisitions, and placed (15) Candidates in 1st Month

Customer Care Specialist, Nucraft Furniture Company, Comstock Park, MI November 2011 – April 2013

Sales & Project Support to Custom Office Furniture Manufacturer supporting Architecture & Design Firms, Builders, and Furniture Dealers. (www.nucraft.com) Promoted to Customer Care after (9) months in manufacturing operations.

Provided pricing, specs, and lead times, proofread orders and drawings for custom projects

Worked with customers and specials engineering to determine custom product and project feasibility

Organized and hosted web conferences for training and installation efforts on large multi-site projects

Provided regulatory and logistical communications and support as needed

Administered Customer Issue Resolution and Product Replacement Orders

Participated in Continuous Improvement Projects & LEED Green Associate Study Course

Communications Integration Associates, LLC, DBA Secure Consulting, Raleigh, NC April 2010 – April 2012

Consulting firm providing administrative and sales business development and support.

General services include CRM Implementation, Recruiting, Training, SOP Development, Leads Generation, Sales

Licensed reseller for Salesforce.com (CRM) and Destiny Patrol Software

Client, Destiny Patrol Software, Los Angeles, CA (May 2011 – April 2012)

Destiny Patrol Software (www.destinypatrolsoftware.com/) is a Smartphone based App for Android, iOS, .NET, and RIM OS providing activity reporting and GPS tracking for guarding operations

Developed leads database for nationwide sales campaign utilizing Salesforce.com and various leads sources

Supplied intelligence on competitor products and market trajectories

Sold subscriptions as independent contractor and maintained client relations

Client Silvertrac Software, Las Vegas, NV (April 2010 - May 2011)

Silvertrac (www.destinypatrolsoftware.com/) is a PDA based App for Android, iOS, .NET, and RIM OS providing activity reporting and GPS incident mapping, and automated communications for guarding operations.

Customized, integrated and administered Salesforce.com Customer Relations Manager (CRM)

Established contracts, customer service, technical support, and billing process via Salesforce.com

Implemented remote contracts administration for new clients \ utilizing Adobe Acrobat, Salesforce.com,

Selected Accomplishments: Performed leads generation and sales model utilizing efficient cold calling, webinar presentation, and business-to-business networking to grow sales revenues by 120%, double number of accounts, and bringing on the company’s largest client to date.

Business Development Administrator, CSS International Holdings, Ada, MI February 2009 – March 2010

Administered multiple business development objectives for joint business platforms including, human resource staffing, private security, emergency management critical infrastructure and military support (www.gocss.com)

Responsible for recruiting, interviewing, training, and promotional recommendations for entry level employees

Managed a call center of up to ten entry level employees to generate sales leads while being developed for promotion within the company and its subsidiaries.

Engaged in business development networking, database administration, leads generation, projects management, mergers and acquisitions prospecting, and specialty recruiting.

Selected Accomplishments: Promoted from part-time Telemarketer, to Special Projects Administrator, to Business Development Administrator in (10) months during one of the worst economic downturns in U.S. History.

Streamlined database and training protocol to increase telemarketer output by 50%;

Facilitated (7) acquisition transactions resulting in 8% company growth and expansion into 3 new markets Developed contracting relationships with Fortune 500 clients in Oil/Energy/Infrastructure, DoD Contract Vehicles, FEMA, UN, USAid, and CIA.

Youth Mentor Program Director, Mel Trotter Ministries, Grand Rapids, MI September 2004 – September 2008

Directed and administered a Christian after-school program for at-risk youth ages 8-16. Recruited, managed and delegated lesson plans to college age mentors from local universities. (www.meltrotter.org)

Managed busing schedules, counseled, mentored, and built personal relationships with families

Promoted from Youth Counselor to Program Director after (2) years of paid and volunteer experience

Many of the children I have mentored throughout the years are now in the college and career stages of their life with confidence, focus, and a positive attitude toward their future potential.

CNC Operator, Behr Industries Mfg. (now NBHX Trim), Comstock Park, MI September 2000 – July 2004

Behr Industries Mfg. is a Tier 1 supplier of wood veneer interior components to Ford, Lincoln, Mercedes, & Freightliner

Promoted after 9 months experience as a buffer tech

Responsible for machining and inspecting lacquered wood-veneer console panels

Responsible for tool changes, program changes, and troubleshooting as needed

VOLUNTEER SERVICE

Coffee and Kitchen Manager, Carpenter’s House Outreach Church, Hudsonville, MI 2012 - Present

Currently leading coffee and kitchen services during Sunday Church services, potlucks, and fund-raising events

Training and maintaining coffee kitchen staff for church services, funeral and wedding services, and fund raising/fellowship events as well as distributing food pantry provisions as needed

Maintaining kitchen inventory and supply for perishable and non-perishable items

Men’s Bible Teacher, Carpenter’s House Outreach Church, Hudsonville, MI 2014 - Present

Responsible for substitute teaching/facilitating when men’s leaders are unavailable

Responsible for a 13 week summer course on Biblical Hermeneutics and the study of Biblical Prophecy



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