Customer Service Sales
Resume:
Jamal Dedrick LeBlanc
Detroit, MI 48234
acqtns@r.postjobfree.com
Proficiencies
Logistics coordinator and operations manager with expertise in management and business to business relations. Experience in developing performance management tools such as organizational/employee performance training and assessment programs. Aptitude for mathematics, accounting and computer software. Experience in telemarketing and door to door sales, customer support, and data processing. Seeking positions that focus on business intelligence and highlight data analysis.
Employment History
Xpress Transportation, Southfield, MI.
06/09 –present 40 per. Logistics Coordinator
Duties include logistics coordination and management of operations. I currently supervise 25 employees and coordinate 200+ pick-up and drop-offs per day. I am directly involved with employees training and assessments. Duties as a coordinator include developing driver routes over a tri-county area with a focus on accuracy in appointment setting, fuel-use efficiency, and the minimization of vehicle depreciation. Management duties include employee supervision and training to insure compliance to DOT/client- partner regulations and safety protocol. Developed Job task efficiency test and operations survey for employee assessments. Results of the performance management initiative included:
5 percent increase in on-time pick-ups after 90 days.
10 percent decrease in fuel output after 90 days.
Employee moral improved as employee call offs have decreased on average from 20 per month to 15 per month.
Administrative duties include data entry, processing and software management, business to business relations, data processing and invoice recording. Required skills include the ability to communicate with an aptitude for strategic planning and multi-tasking in a fast paced environment.
Papa Romano, Birmingham, MI
05/06 - 06/09 30 hrs. per Supervisor/ Customer service
Duties included the supervision of five to seven employees per shift, preparation of meals and completing customer transactions.
PSI Call Center, West Bloomfield, MI
10/05 - 8/06 40 hrs. per Technical Support
Duties included analyzing engineering deficiencies and providing technical solutions for garage door operating units. Software management, data analysis, data mining and customer service where the main responsibilities. In addition, the position required strong technical aptitude, typing skills, grammar, communication skills and extensive product knowledge.
T&R Inc., Warren, MI
2/05 - 6/05 20 hrs. per Sales Associate.
Duties included selling product door to door to potential customers. Extensive product knowledge, customer service, cash handling, and strong communication skills.
Metro One, Farmington, MI
11/02 - 12/04 40 hrs. per Call Center Representative
Duties included Data mining and processing for the sake of providing detailed geographic knowledge to customers throughout the country. Position required the ability to perform multiple duties simultaneously. These duties included but where not limited to proficiency in typing and data analysis to provide concise information to clients in a short period of time. Duties where expected to be performed in a limited time frame.
CVS Pharmacy, Farmington, MI
2/02 - 10/02 30 hrs. per Sales associate/ Stock & Inventory
Duties included Cashing out store products for customers and handling the stock and inventory. Responsibilities included the use of inventory and computer hardware for the purpose of inventory tracking and completing customer transactions.
EDUCATION
Diploma
Major: General Studies
Southfield Senior High School. Southfield, MI.
3.35 GPA Bachelors of Science in Business Management/Accounting
University of Phoenix.
Currently in MBA/MSIT program at Lawrence Tech University. Southfield, MI.
Certifications:
Subject: Real Estate
Careerwebschool
CERTIFICATES AND LICENSES
State of Michigan real estate license, careerwebschool
SKILLS AND ABILITIES
Proficient in various software applications including Microsoft Office (word, excel), SQL software. Strong analytical, communication, and presentation skills. Type 45 WPM. Other past positions include telecommunications and sales.
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