Customer Service Sales
Resume:
Tammy Bradley
acqtnj@r.postjobfree.com
Objective: Seeking a customer service position where my experience will be further developed.
Summary of Qualifications:
More than 10 years successful experience in customer service and support with recognized
Strengths in account maintenance, problem-solving and trouble-shooting,
Sales staff support, and planning/implementing proactive
Able to Provide Procedures and systems to have one call resolution.
Possess solid computer skills.
10-key proficient
Type 45 wpm
Excellent working knowledge using WordPerfect and Microsoft Excel
Ability to train, motivates, and supervises customer service employees.
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements:
Helped increase customer retention.
Created customer service sales techniques to provide customers with services needed and agents the ability to not come off as too pushy.
Employment:
Jack in the Box 2014-2015
Restaurant Manager
Work with team leaders and associates.
Responsible for providing excellent service to the public.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records,
Hire, train, develop, and terminate.
Constantly seeking new ways to improve customer service.
Flatwireless/Cleartalk Wireless
Head Multistore Manager 2011-2014
Collected payments for the indirect locations
Provide a daily plan for each location on how to improve sales and to prevent churn.Conduct store audits,
Coach and develop managers, and new associates
Quickly and efficiently solve customer challenges
Support sales consultants in opening new accounts and
Upgrading existing accounts.
Support team on hitting monthly quota.
Make sure payroll is accurate for each location
Jack In the Box, Odessa, TX
Assistant Manager 2009 - 2012
Work with team leaders and associates.
Responsible for providing excellent service to the public.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records,
Constantly seeking new ways to improve customer service.
Telvista, Odessa, TX
Supervisor for SureWest and MetroPcs 2007-2009
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Work with sales professionals in Texas and California, responsible SureWest's individual and corporate accounts.
SBC, Odessa, TX
Customer Service Representative 2000-2001
Payment and collections 2001-2005
Opened new accounts and upgraded existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records,
Constantly seeking new ways to improve customer service.
Received company’s highest sales award four years in a row.
SITEL, Odessa, TX
Supervisor 1996-2000
Support sales reps in opening new accounts and Upgrading existing service.
Trained and evaluated representative’s quality of work.
Expanded sales team from 15 to 25 representatives.
Received Life & Health Insurance license to
Better assist customers and representatives.
Education Blinn College, Bryan, TX 2006-2007
Medical Transcription/Coding Specialist.
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