Inside Sales/Customer Service
Resume:
Kathryn Lovas
Pittsburgh, PA *5217
412-***-**** (H)
412-***-**** (C)
********@*****.***
Objective:
To secure a position in which I can use my motivation to successfully contribute to the company by utilizing my existing knowledge, skills, and work ethic to lead a company to repeated success. I am looking for a position that offers the possibility for advancement and the opportunity to learn and apply new skills.
Summary of Qualifications:
Extensive sales, management, customer service and product knowledge coupled with creative ideas for product applications and a solid history of success. Proven ability to develop sales potential in new and existing market areas. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Professional demeanor. Self-motivator with high energy and willingness to get the job done. Positive attitude. Friendly. Approachable. Proven ability to learn and sell new products in a timely manner. Results driven.
Employment
History:
Admissions Representative September 2014 – January 2015
Admissions Manager - Floor October 2011 – August 2014
Admissions Manager – Practical Training and Development March 2011 – September 2011 Senior Admissions Representative – Training Pod December 2010 – March 2011
Assistant Director of Admissions December 2008 – October 2010
Education Management Corporation, Online Higher Education – South University
Pittsburgh, PA 15222
Responsible for recruiting and educating qualified applicants for admissions with South University - College of Healthcare Professions, College of Nursing and Public Health, College of Arts and Sciences and College of Business
Accurately and completely portray the institutes educational programs, expected outcomes and student services with financial consideration to students, parents and educators
Responsible for making approximately 250 – 400 calls per day in a fast paced work environment
Achieve and exceed enrollment, start rate and persistence goals
Secure new inquiries (Personally Developed Referrals) by directly asking contacts about referrals of others to contact about the brand schools offerings, manage all lead sources
Consistently conduct follow-up with all applicants to ensure successful matriculation. Build and maintain relationships with students. Resolve complaints and problems that arise and develop solutions for customers
Assist other personnel and departments with data collection and problem solving through team work
Perform all management functions to include hiring, terminations, remediation, coaching, skills development, recognition and rewards, performance management and staff productivity
Manage and support a call center/sales and customer service environment
Educate, train, coach and motivate employees with respect by performing call copy observations, live observations, role plays and y-connecting. Help employees recognize areas of strength and suggest areas of opportunity
Manage employees in number ranging from fifteen to sixty
Ability to run application status, daily forecast, talk time report, campus vue and pace
Responsible for daily activity reports, results reports and multiple reports for management
Outside/Inside Sales, Marketing Manager, Project Manager October 2001 – May 2008
Exterior Metal Products, Inc.
Uniontown, PA 15401
Outside Sales:
Achieved growth in assigned account responsibility as a territory sales manager through inside and outside sales: Pennsylvania, Ohio, West Virginia and Maryland
Exceeded $1,000.000.00 target sales in 2006 with total territory sales at $1,600,000.00.
Monitored sales against forecasts
Maintained a 20% profit margin
Served as a product specialist to identify the wants and needs of the customer throughout the entire sales cycle
Helped with office administrative work including answering phone calls, copier, faxes, accounts receivable, accounts payable
Proven ability to work from a home office, drive a company car safely, proficiently use an expense report and use a company credit card
Worked with approximately ten (10) vendors on a daily basis, each vendor having several product lines and approximately twenty (20) to forty (40) products within each product line
Marketing:
Developed a marketing plan where none previously existed to increase awareness and interest in the company resulting in approximately 25% customer growth
Created a master customer list including architects, general contractors, roofing and sheet metal contractors, and glass and glazing houses
Distributed monthly mass marketing mailers/emails with a featured product and/or service
Demonstrated product/service presentations for customers and also at trade shows
Developed and distributed product/service binders to current and potential customers with an introduction letter about myself and the company
Project Manager:
Estimated, quoted and bid multiple projects at a time using blueprints ranging from $500.00 to $2,000.000.00
Executed purchase orders and purchase agreements including credit terms
Organized and maintained files consisting of bid documents, estimates, quotes, purchase orders, purchase agreements, shipments and customer communication
Expedited material and coordinated project schedules between vendors and customers
Coordinated the workload of warehouse and trucking personnel in arranging shipments of customer orders via company owned fleet and common carriers
Secretary May 2001 – September 2001
Allegheny Intermediate Unit
Pittsburgh, PA 15222
Worked with five secretaries
Answered multiple phone lines
Updated and cleaned existing and exit files
Performed general office duties
Education:
BS, Business Administration, Cum Laude
University of Pittsburgh, Pittsburgh, PA
Major: Marketing, 3.60 GPA
April 2001
Awards, Honors & Activities:
Best Student Experience Award Fiscal Year 2011
Outstanding Achievement Award Fiscal Year 2011
Dean’s List, Fall 1997 – Fall 2000
Golden Key National Honor Society
Phi Theta Kappa International Scholastic Honor Society
Volunteer at Vincentian Regency Nursing Home
Volunteer at Light of Life Rescue Mission Center
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