Manager Staff

RONDA L. GLASSMAN

**** ********** ******, ******* *****, Fl 33063

(H): 954-***-**** - (C): 954-***-**** – Email: acqtlp@r.postjobfree.com

PROJECT SPECIALIST/COORDINATOR

RESPONSIBLE: timely with project completion; reporting to those who need to know, whether positive or negative; present and ready to perform when required to do so; accountable.

RESOURCEFUL: task driven, understanding the full process of a task from beginning to end and making sure each has been satisfied. Use of any and all materials within my reach (internet, books, people, library, television), in order to complete and understand the total project and bring to a successful conclusion.

RESPECTFUL: believing in empowerment with knowledge, being open to suggestion and ideas, communicating by making subject matter understandable.

STRENGTHS

Budgeting Liaison Special Events

Client Services Operations Staffing

Communications Procedures Strategic Framework

Cost Reduction Programs Training

AREAS OF EXPERTISE

Forecasted budgets and maintained spending for sixty people, to comply with corporate guidelines.

Communicated with outside vendors, clients, government agencies, court personnel, staff, in order to accomplish the goals of the work environment.

Reduced support staff from one administrative assistant per attorney to two and sometimes three per attorney, cutting salaries and benefit costs for the organization.

Participated in the development of computerized legal forms, program, filing systems, office procedures that helped to organize and enhance the daily operation of the business.

Oversaw the day-to-day operations of the business including staffing, scheduling, imparting of new policies, etc.

Planned and coordinated special meetings, strategic sessions, parties and retreats for executives and staff.

Interviewed, hired, evaluated, assigned and terminated (when necessary) support staff.

Helped develop and coordinated strategic framework and action plans for the legal department of a pharmaceutical company.

Trained staff in the use of software programs, phone systems, office equipment.

Liaised with Corporate Officers and Managing Partners.

EXPERIENCE

H&R BLOCK, Boca Raton District 2011 - present

Manager 2 years

(See Below)

U.S. CENSUS, Pompano Beach Office 2010

Enumerator

Went house-to-house, eliciting information from residents for the United States Census.

H&R BLOCK, Boca Raton District 2002 to 2009

Manager, 4 years

Oversaw the day-to-day operation of the office: liaison between management, headquarters and field staff; office opening and closing; staffing – hiring, scheduling, evaluating; operation of office equipment and software; maintaining supplies and furnishings; handling of client complaints; dealt with Internal Revenue Service

Tax Professional

3 years

Prepared clients’ personal tax returns: interviewed, entered necessary tax information into proprietary tax program; responded to client questions; reviewed completed return; discussed clients’ future tax situation; e-filed completed return; communicated with IRS on clients behalf.

Client Services Coordinator

1 year

Managed front desk: greeted clients; responded to telephone calls; assigned clients to tax pros.

STERLING WINTHROP PHARMACEUTICALS CO., New York, New York 1990 to 1996

Office Administrator, Legal Department, 5 years

Oversaw the day-to-day operation of the Legal Department: liaison between corporate officers, upper management and legal staff; developed computer and file management program; purchased equipment and supplies; planned special events and retreats; coordinated the strategic plan pursuant to corporate guidelines; forecasted and carried out department budget.

BIVONA & COHEN, P.C., New York, New York 1981 to 1990

Office Manager, 5 years

Oversaw the day-to-day operation of the firm: liaison between partners, attorneys and staff; interviewed, hired scheduled, evaluated, assigned, trained support staff; dealt with outside vendors; purchased equipment and supplies; helped develop an in-house software program; handled benefits, conflicts, unemployment and EEOC problems with staff and government entities.

Legal Secretary, 4 years

Interposed, researched and processed responsive pleadings and documents; filed court papers; communicated with court, counsel, investigators and expert witnesses; maintained partner’s daily calendar and court docket.

CERTIFICATIONS

Registered Tax Return Preparer with IRS

Dale Carnegie. Effective Speaking & Human Relations New York, New York

Meeting & Event Planning – New York University New York, New York

Travel Agent – JB Travel New York, New York

VOLUNTARY EXPERIENCE/OFFICES HELD

LISTEN TO CHILDREN Broward County, Florida

Mentor elementary school students during the school year.

JUNIOR ACHIEVEMENT Coconut Creek, Florida

Assisted elementary and middle school students with completing program.

MENTOR New York, New York

Mentored high school students to focus on graduation and future.

PARENTS’ ASSOCIATIONS Brooklyn, New York

Vice-president, treasurer, secretary; developed an elective Club Program for elementary school students, coordinated the Saturday Morning Children’s Theater with the American Theater Wing, oversaw various fund raisers, special events and assisted teachers with special programs for their students.

GIRL AND BOY SCOUTS Brooklyn, New York

Treasurer; assisted with activities and events.

Contact this candidate