Customer Service Sales

MARJORIE PEYSSON

***** ******* ***** ● Santa Clarita, CA 91387 ● 631-***-**** ● acqtjr@r.postjobfree.com

Highly motivated, self-directed professional with a broad range of sales and marketing experience, seeks to bring talent and vision to a respected organization that values hard work, dedication, and results. Expertise in leading profit-generating operations through strategic planning, improvement processes, and providing high-end customer service. Demonstrated management skills that enhance productivity and drive sustained business performance.

KEY STRENGTHS

High-Level Sales ● Training and Development ● Customer Service ● Strategic Marketing ● Problem Solving

Client Relationship Building ● Process Improvement ● Key Data Analysis ● Community Outreach ● Hiring and Recruitment ● Employee Relations ● Revenue Generation ● Policy Implementation

PROFESSIONAL EXPERIENCE

JENNY CRAIG, CA/NY, 2010-Present

Assistant Area Market Director

Leads business activity, meeting revenue, and profitability targets of the Los Angeles Market. Gathers resources to accomplish multiple activities and goals and provides training to develop employees to a high level of performance. Strong ability to use metrics to visualize larger performance of an employee, center, or area.

Key Achievements:

•Implemented local marketing strategies to attract customers and enhance sales by 11%.

•Analyzed key data/metrics and established action plans within Los Angeles Market to expand revenue by increasing accountability for employees.

•Increased revenue by 15% from existing customer base by establishing referral system that utilized customer feedback.

•Trained employees on consulting skills and sales that rapidly integrated them into the team and showed quick results.

•Promoted best practices across sales teams to move beyond basic customer service to silver platter customer service, improving customer loyalty and referrals.

SYLVAN LEARNING, Islip, NY, 2005-2010

Executive Director

Effectively demonstrated Sylvan Learning values to families in order to drive enrollment. Supervised all academic affairs of the Learning Center and oversaw all business and operational activities. Recruited, supervised, and trained educational staff. Established and maintained relationships with teachers, educational specialists, Chamber of Commerce, and school administrators of all levels as well as prepared and submitted NCLB Grant.

Key Achievements:

•Interviewed, selected, trained, and supervised a staff of 15-20 educators.

•Spearheaded local marketing campaign “Report Card,” drawing in significantly more new students from increase brand awareness in the area.

•Communicated with local schools and Chamber of Commerce to present benefits of Sylvan educational resources and build effective partnerships.

•Implemented employee recognition program based on student academic success to measurably improve staff morale.

EDUCATION & TRAINING

Fordham University

M.A. Education

Fordham University

B.A. Liberal Arts

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