Management Project
Resume:
Hari Prasad ITIL, PMP
E-Mail: *********@*****.*** Skype Id: harihnair Contact: +968-********
To,
The HR Manager,
Dear Sir/Madam,
It was with great interest that I read your recent posting in the Linkedin.com for the position IT Manager. Review of my credentials will confirm that I am capable of serving as a catalyst for achieving revenue objectives and organic growth through effective contributions.
Till recently associated with a MNC in Singapore as their Senior IT Head driving the entire gamut of the organization IT Operation, Service, Project and Infrastructural needs.
I am a dynamic professional (ITIL/PMP/LSS/ISO Certified) with 16 years (Singapore, Indonesia) leading and defining corporate technology strategy, managing IT Operation, Service Delivery, Infrastructure and Project Management, implementation of high volume management systems.
In addition, I offer excellent organizational skills, which have proven to be a critical asset in driving operations during the current associations. These qualities, combined with my dedication and tireless work ethic, should enable me to make a positive impact at your organization.
Enclosed is a copy of my resume for your review. I would welcome an opportunity to discuss your needs and objectives and the possibility of working together to meet them. Thank you for your time and consideration.
Total Experience: 16 Years (Operation Management, Service Delivery, Infrastructure Management, Project Management)
Current CTC: US$6000 /PM
Expected CTC: Negotiable
Notice Period: Immediately
Nationality: India
Contact India : +918*********
LinkedIn: http://sg.linkedin.com/in/harihnair/
Yours sincerely
Hari Prasad ITIL, PMP
Enclosure: Resume
Hari Prasad - ITIL,PMP
E-Mail: *********@*****.*** Skype Id: harihnair Contact: +968-******** (M)
To lead and be an integral part of the IT drive and vision in an organization of repute for
achieving the overall corporate goal and objectives
Synopsis
A dynamic professional with 16 years leading and defining corporate technology strategy, managing IT Operation, Infrastructure and the architecture/implementation of high volume management systems.
Till recently associated with a MNC as their Senior IT Head driving the entire gamut of the organization IT Operation, Service, Project and Infrastructural needs.
Develop best practices and management methodologies for the Organization using Project Management Body of Knowledge (PMP), Information Technology Services Management (ITIL), Lean Six Sigma (LSS) and ISO.
Extensive experience in delivering cost-effective software and hardware infrastructure. Demonstrated strengths in corporate engineering, technology implementation and management of diverse technical teams.
Excellent project management and facilitation skills, experience leading cross-functional teams in matrix organizations to include at the leadership level.
Deployment of security systems and corporate Information Security Policies, Procedures and Standards.
Strong understanding and experience in deploying Windows Server, Oracle/SQL Server Database Administration, WebLogic, Network, Firewalls, Storage appliances, Cloud Computing and System Administration
Proven ability to translate Business needs into technology requirements that support the organization business objectives and to successfully manage all phases of IT Projects from requirement analysis to system study, designing, testing, documentation, implementation and training.
An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.
Proactive participation and implementation of various quality objectives like Lean Six Sigma (6s) and
ISO 9001:2008, ISO 14001:2004, ISO/IEC 27001:2005, OHSAS 18001:2007.
Excellent understanding of functional modules (SD/MM/PP/QM/PM/HR/FI/CO/AM/PS) and full life cycle implementation of various ERP systems SAP R3, Oracle R12 and Orion ERP.
Strong analytical, quantitative skills, solid decision making capabilities coupled with the ability to analyze complex situations and develop plans to drive business results that align with organizational preferences, compliance and risk objectives
In depth knowledge of business continuity planning, service management, disaster recovery, high availability, database clustering and performance tuning.
Core Competencies:
Ä Operation/Infrastructure Management Ä Team Building & Management
Ä IT Service Delivery & Project Management Ä Strategic & Business Planning
Ä Business Systems Engineering Ä Security management
Ä Technology Architecture & Integration Ä Vendor Relationship
Ä Budgeting and forecasting Ä Resource Management
IT Skills
Applications: SAP R/3, Oracle R12, Orion ERP, Citrix XenApp, Microsoft Project, Exchange Server, SharePoint, Symantec Endpoint Protection/Backup Exec/Internet Security, Virtualization, Toad, AutoCAD, Cloud Computing, NetBackup, MS Visio, Open Office, Oracle Developer, MS Dynamics, .NET, Routers, Firewalls, Cisco Systems, Business Intelligence, MS Office 2013/365,JAVA,ASP,C,Tally,PHP,CSS etc.
Database: Oracle 12c/11g/10g/9i (OEM, RAC, RMAN, SQL/PLSQL), SQL Server 2012/08, MySQL, Access, etc.
Platforms: Windows Server 2012/08/03/XP/7/8/10, VMware, OpenBSD, Netware, Solaris, UNIX, Agile, Linux
Mac OSX 10.8/10.9, IOS, Android, VOIP, NetApp, VPN, PABX, RFID, SAN, NAS, IBM, HP, RAID etc.
Certification
Project Management Professional (PMP) - Certificate in Project Management Professional (PMI)
Information Technology Infrastructure Library (ITIL) – Certificate in ITIL V3 Foundation (EXIN)
Lean Six Sigma (6s) Champion - Certificate in Lean Six Sigma (Neville Clarke)
Oracle E-com Certification - Oracle Database Administration and Application Development (ERNTCI)
Academia
Bachelor of Engineering (B.E) in Computer Science from MS University, TN, India in Apr’2000.
Diploma in Computer Technology from Department of Technical Education, TN, India in Apr’1996.
Employment Recital
Senior IT Manager – Numoni Singapore Ltd, Singapore (Banking /Financial Sector) May’14 to Apr’15
Highlights
Manage day to day operations and enhancements, plan for new initiatives for growth of the organization.
Oversee capital expenditures and computing expenses for the company, including budgeting, expense tracking, vendor management and cost containment and savings initiatives.
Lead and manage a team of Operations Support engineers to provide industry leading support for a mission critical platform.
Provide guidance and leadership on evaluation, selection, implementation and maintenance of the organization's information systems by evaluating alternatives, performing appropriate cost benefit analysis and recommending solutions that balance cost and acceptable risks.
Ensure that the business plan is supported by the correct infrastructure, processes and architecture and that decisions are backed up with data and are in line with technical, business and financial plans and strategy.
Oversee various technology projects, directly or indirectly and interact with various supplier partners for implementation of new company system initiatives.
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software.
Senior IT Manager - PT Mutugading, Jakarta, Indonesia (Retail/Manufacturing) Nov’04 to Mar’14
Highlights
Manage all aspects of day-to-day IT operations including application development, network operations, database administration, disaster recovery, system policies and provide training to the departments.
Manage vendor relations ensuring selected vendors are providing optimal service and cost as per SLA.
Manage budget, expenses, resource allocations and schedules to ensure requirements are met.
Conduct enterprise-wide information technology planning by consulting with internal staff to identify and prioritize the information technology needs of the organization.
Evaluated and implemented enterprise security for encryption, firewall, theft prevention, secure messaging, data privacy.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, training, motivation and coaching of staff to ensure team members are consistently engaged and challenged.
Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes Desktops, Laptops, Servers, Network Switches, Operating System, Office Software, ERP and Peripherals).
SAP R3 full life cycle project implementation and customization with technical SAP consultants, customers, business units and other stakeholders to identify user requirement and recommend solution.
Oversaw and lead all aspects of ISO 9001/14001/27001, OHSAS 18001 and Lean Six Sigma deployment in IT infrastructure including project selection, tracking and reporting, resources, policies and procedures etc.
Served as primary point of contact on a 24/7 hours production environment for control network operation, computer operation and help desk.
Responsible for effective provisioning, installation, configuration, operation and maintenance of Microsoft Windows Server, Exchange Server, SharePoint Server and Microsoft Office Suite.
Liaise closely with regional IT Operations to formulate and implement IT solutions, IT plans, policies and technology trends throughout the organization.
Forecasted future trends and procured the necessary hardware to meet forecasted requirements.
Working with key stakeholders to develop an annual process and standards continuous improvement program and to provide leaders with regular progress updates.
Manage and direct team activities related to development and presentation of reports and briefings, as well as review of analytical data and technical documentation.
Applies lean and continuous improvement principles, technology standards and capital investment to process and work flow reviews with end users to optimize and eliminate redundant processes.
Operated as cross functional project manager for project planning, project management methodology implementation, risk tracking, scope and resource management for enterprise information systems projects.
Provide database support for data warehousing environments, including Database creation, migration, upgrade and performance tuning. Devised a comprehensive management data backup and recovery strategy.
Project Manager - PT Serba Antik, Jakarta, Indonesia (Retail/Logistics/Real Estate) Apr’02 to Oct’04
Highlights
Perform daily system monitoring, verifying the integrity and availability of server resources, systems and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
Lead a team of Internal IT engineers and external consulting and OEM engineers, as well as, support resources to ensure client satisfaction and retention.
Architect, monitor and maintain Active Directory related services, File Services, Server Infrastructure, WAN/LAN/VPN/VOIP supporting business-critical systems.
Develop and maintain enterprise IT policies and procedures to ensure the protection of IT assets and the integrity, security and privacy of information.
Sever maintenance, implementation and training of software. Maintain a track on Hardware and Software inventory and allocation as per requirement.
Coordinates with vendors for purchases of hardware, networking services and software licensing.
Demonstrated experience managing client requirements and monitoring project status through use of operational performance measures and project management methodologies.
Full life cycle implementation of Orion ERP and Excellent understanding of functional modules and technical area. Lead customization of Orion functionality to satisfy business requirements and business process.
Initiated continual efforts to improve operations to achieve business targets by identifying opportunities.
Monitor the status of the portfolio of projects to ensure Service Level Agreements are met.
Oversight of how the support teams are performing against group wide operational targets and ensuring the support teams are meeting them.
Provide leadership and guidance in managing, monitoring and improving Hardware/Software lifecycle, including Deployment, patching, upgrade, security, availability, configuration and capacity management.
Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work.
Effective provisioning, installation/configuration, operation and maintenance of Microsoft Windows Server, SQL Server, Exchange Server, SharePoint Server and Microsoft Office 365.
Managed Communicating process and IT standard changes and ensuring suitable training is in place to support the business.
Developed and implemented corporate-wide hardware and software standards, documentation and SOP
Software Engineer - Althara Systems International, Trivandrum, India (IT/Software) May’00 to Mar’02
Highlights
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
Responsibilities included the documentation of the business and technical needs analysis, functional requirements, gap analysis, scope maps, disaster recovery planning, vendor selection/negotiations, risk assessments, infrastructure design, customer experience research and business unit reports.
To work constantly towards process automation & ensure cost rationalization.
Overall responsible for timely IT deliverables to business. Perform periodic checks on Hardware/ Software to ensure uninterrupted operations.
Architected series of web based applications based on Microsoft ASP and SQL Server. Re-designed e-mail server using OpenBSD, configured SMTP/POP servers, Squirrel Mail, Spam Assassin.
Understand requirements of users and suggest appropriate technologies. Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.
Application development of customized ERP packages using Oracle forms/reports and .net technology.
Created technical documentations for IT infrastructure such as network maps, backup plans, server configurations, user policies.
Trained and educated corporate users at all levels on new commercial and in-house software applications
Responsible for implementing and managing IT security requirements of the infrastructure based on client policies and internal standard.
Proactively review operational efficiencies and identify opportunities for process improvement.
Projects Executed:
Financial Accounting Systems:
Chart-of-Accounts, General Ledger, Assets Management, Budget Control, Account Payable/Receivable.
Material Management Systems:
Material master, Indent, Purchase Order, Goods Receipts, Batch Management, Consumption and Stock Control.
Human Resource Management Systems
H.R.D (Organizational Planning, Recruitment, Training, Time Office Management and Payroll Systems).
Customer Relationship Management (CRM)
Customer management, CRM Portal, Customer Tracking, Contract Management, Service Scheduling.
Warehouse Management Systems
Warehouse Design, Receiving, Putaway, Inventory Tracking, Logistics, Picking, Shipping.
Marketing and Manufacturing Systems
Inbound and Outbound Sales, Shipment, Dispatch, Invoice, Collection, Barcoded Packing, Production Planning.
Personal Dossier
Date of Birth : 15th December 1977 Passport No : Z2971747
Languages Known : English, Tamil, Hindi, Malayalam, Indonesia. Nationality : India
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