Customer Service High School

Akeisha John

*** ******** ***, ********* **

347-***-**** - acqtbf@r.postjobfree.com

Qualifications Summary: Assisting in the patient care at Memorial Sloan Kettering Cancer Center. Experienced in Patient Satisfactory, Telecommunications, Clerical, Customer Service, Cash Management, and Food Service Industry.

Education: AI of Philadelphia, PA - February 2010 March 2011 Culinary Arts

NYC College of Technology NY - September 2007 - May 2008 Liberal Arts

Bedford Stuyvesant High School NY - June, 2006 Class of 2006 Valedictorian

Experience: Memorial Sloan Kettering Cancer Center - September 2012-February 2015

Room Service Associate: Efficiently manage heavy telephone volume while taking patients and family member’s food orders in a courteous and timely fashion. Attend to all Outpatient units to ensure that the needs of the patients are being met. Monitor patient’s orders so that it’s compliant with their diets and allergies. Update patient’s diet orders once changed by their nurses or doctors and input any food allergies that the patient may have, as well as special orders assigned by Dietitian. Deliver patient’s meal while being mindful of patient’s with special needs such as Finger Sticks, or Suicide Precautions. Conduct weekly surveys on patient’s satisfaction for the Food and Nutrition Department. Create spread sheets with information gathered from patient’s feedback. Update daily Outpatient consumption of Food & Nutrition products onto spread sheets. Conduct Nourishment and Allergy Audit for patients on each unit and report this information to management.

New York Sports Club, NY - April 2012- September 2012

Front Desk Associate: Welcomed members to establishment, scheduled and canceled reservations, attended to phone calls, processed payment transactions. Opened and closed the gym and cash register. Helped new members with their registration process, attended to any questions, complaints, or concerns of the members, took messages for all managers, trainers, and membership consultants.

Aramark Lincoln Financial Field, Philadelphia, PA - August 2010- December 2010

Cook :Responsible for preparing an array of food on both the hot and cold sides of the kitchen to Aramark quality for Eagle’s Game Day. Sterilized surroundings and utensils before and after use. Managed a pantry on game day for box office customers.

Target, New York, NY -March 2009– January 2010

Food Attendant / Team Trainer : Trained new team members on store and department policies and operations. Placed product orders weekly. Organized and restocked products, assured that work areas were properly sanitized. Ensured that every customer’s need was met and provided exceptional customer service, closed and opened the Food Department. Prepared breakfast & lunch items.

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