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Customer Service Manager

Location:
Sheffield, South York, United Kingdom
Posted:
July 18, 2015

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Resume:

Curriculum Vitae

Laura Garner

acqtau@r.postjobfree.com

075********

Experienced and professional Recruitment Consultant

I would describe myself as a driven individual who relishes the opportunity to apply my skills to practical situations. I am capable of approaching problems with an analytical mind to acquire the most effective outcome.

I am highly skilled at working towards tight deadlines, which has been displayed throughout my years' experience as a Recruitment Consultant. I consistently work well under pressure and show strong organisational skills through efficient diary management. My adaptable nature ensures I am approachable to clients whilst arranging recruitment, contracts and carrying out clerical and vetting duties.

As well as being able to work on an individual basis, I can also integrate myself within a team and aid fellow members to work proficiently. My confident approach towards planning and organisation combined with my excellent interpersonal abilities provide me with transferable work skills to adapt to any business environment. With strong ICT skills and administrative experience, I am equally qualified and experienced to pursue an ambitious career.

My outstanding communication skills allow me to resolve conflict effectively in order to avoid impact on time-scales and cost. Self motivation is a strong aspect of my personality and my raw determination and acumen will ensure I succeed. As a result, my approach to work is organised, professional and my time management in impeccable. Overall, I am described as energetic, reliable and an asset to any employer.

Employment Experience

Hays

Account Manager

March 2015-Present

Whislt working as an Account Manager within the education sector at Hays, I am responsible for my own desk as well as a number of clients. The role involves long hours and high targets, which I thrive off and strive towards. I have consistently filled a high number of jobs, and have excellent client and candidate feedback. My roles and responsibilities include:

•Business development meetings

•Developing excellent working relationships with clients and candidates

•Candidate generation

•Candidate and client interviews

•Marketing candidates

•School visits

•Vetting procedures

•Servicing candidates

•Meeting set KPIs and targets

KMR Pipelines

Recruitment Consultant

July 2014-March 2015

As the sole recruitment representative for KMR Pipelines, I was responsible, on an ad hoc basis to find the right candidate to fill the particular role. My roles and responsibilities included:

•HR duties

•Matching candidates to job specifications

•Obtaining new business from sales calls or visits

•Developing the pool of candidates

Exposed Magazine

Journalist- Voluntary Internship

December 2014-February 2015

Whilst working at Exposed magazine, I have been responsible for producing high quality pieces of varying formats. This office-based environment required many Human Resources duties. My roles and responsibilities included:

•Liaising with staff in other departments and existing contacts

•Researching for and producing quality articles

•Using a variety of software packages, such as Powerpoint, Indesign, Word and Excel

•Attending meetings and taking notes

•Invoicing, managing and maintaining budgets

Serco

Customer Advisor

September 2014-December 2014

Working within a busy customer service center, this stressful environment required patience and decorum, whilst providing excellent assistance. My roles and responsibilities included:

•Providing an excellent telephone manner

•Manipulating statistical data

•Screening phone calls, emails and requests as well as handling them appropriately

•Meeting and greeting visitors

•Being involved in major decision making processes

Education and Qualifications

BA Honors Sociology with Criminology: The University of York- 2:2

A Levels: Tapton Secondary School- English Language- A, Sociology- A, Psychology- B

GCSEs- 14 (A-B) including Mathematics, Sciences (Chemistry, Biology, Physics, Additional Science and Science), English Language, English Literature, ICT, Religious Education, Spanish, Textiles, Geography and History

Additional Information

References available on request



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