Customer Service Manager

Walter Moore

**** ******* ****** • Phenix City • Alabama • 36869 • 706-***-**** • **.******@*******.*** MANAGEMENT

Operations / Inventory / Cross-Functional Teams

“20 plus years guiding complex production teams: Creating synergy between people and operations” Dedicated and accomplished career professional with outstanding problem solving, interpersonal, and communication skills. Expertise in meeting high standards of quality and creating a low stress and friendly work environment by applying my 20+ years of proven customer service. Goal-oriented and effective leadership with ability to ensure exceptional resolutions and achieve company goals and directives. CORE STRENGTHS

Capacity / Long-range Planning Continuous Process Improvement Inventory Control Cost avoidance / Project scheduling Compliance /Policy & Procedures Integrity / Training Safety of facility /OSHA Compliance Yield Improvment Tracking and scheduling Detailed and Accurate Reports Complaint Resolution Problem Solving / Critical Thinking PROFESSIONAL EXPERIENCE

US Army, Program Manager 10/1995 Present

Leadership

Ability to analyze individual’s strengths to assist them in finding a career that is prosperous and best suited for them; earning quality award

Nominated by the leadership within my unit to become the sexual harassment assault and rape program representative. Achieved a 98.5% success rating in managing the program which was determined by organization management

Guided team members in performing moderately complex duties while ensuring a high moral work environment creating maximum effective effort for the assigned personnel Customer Focus

Experience in forming relationships with diverse communities and individuals to guide prospective Army candidates towards success in building their military career

Analyzed moderately complex information allowing the team to accomplish the goal set with limited resources resulting in productivity our leaders and team were proud of achieving

Ability to collaborate with diverse clientele to meet their objectives despite them losing focus by implementing my Equal Opportunity training

Time Management

Ability to influence and motivate others, often involving measuring priorities with limited resources to meet all benchmarks within a timely manner

Ensured all checks and balances were completed in order to ensure all inventory was accurately recorded and obligations were met

Capacity to provide operational leadership for all personnel by first understanding the resources available and maintaining productivity to achieve objectives

EDUCATION

Associates of Arts, General Studies, 2007

Pike Peak Community College

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