Customer Service Office

Rachele Johnson

***** ******** **** *** **, Union City CA 94587

Home: 408-***-**** - Cell: 408-***-**** - ***************@*****.***

Summary

Top-performing administrative professional with 7-year track record in customer service, record keeping and general

office management. Well-versed in oral and written communication, multitasking and perseverance to task completion.

Proficient in executive support; taking minutes, handling appointments and messages and writing correspondence. Great

Customer Service and Strong background in MS Word, Excel, PowerPoint and Outlook.

Highlights

Microsoft Office proficiency Resourceful

Excel spreadsheets Strong problem solver

Meticulous attention to detail Dedicated team player

Self-directed Strong interpersonal skills

Time management Meeting planning

Self-starter Report development

Legal administrative support

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols. Received a

merit raise for strong attention to detail, exemplary customer service and team-player attitude. Successfully planned and

executed corporate meetings, lunches and special events for groups of 300 employees.

Experience

Customer service

January 2008 to April 2015

D&H Manufacturing - Fremont, CA

Customer service Order Entry International shipping Answer phones Prepare shipping Docs Filing Work directly

with buyers for orders Prepare Spread sheets Training.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests

for information.

Designed electronic file systems and maintained electronic and paper files.

Served as central point of contact for all outside vendors needing to gain access to the building.

Planned meetings and prepared conference rooms. Dispatched incoming mail to correct recipients throughout the

office.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Made copies, sent faxes and handled all incoming and outgoing correspondence.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and

lists.

Collector

June 2007 to December 2008

Collection Bureau of America - Hayward, CA

Answering calls.

Managed multi-lined phone.

Collecting money over the phone.

Customer service.

Received and distributed faxes and mail in a timely manner.

Received and screened a high volume of internal and external communications, including email and mail.

Sales associate

October 2006 to May 2007

Massage Envy - Milpitas, CA

Data entry Managed multi-lined phones Process client files and schedule appointments Handles collection, and

scheduling of employees Maintain/run office in managers/owners absence Maintained office organized and

sanitized.

Managed daily office operations and maintenance of equipment.

Received and screened a high volume of internal and external communications, including email and mail.

Properly routed agreements, contracts and invoices through the signature process.

Organized files, developed spreadsheets, faxed reports and scanned documents.

Maintained an up-to-date department organizational chart.

Served as central point of contact for all outside vendors needing to gain access to the building.

Receptionist

January 2004 to May 2007

Plastic service center - Santa Clara, CA

Assisted staff in the reception area, answered multi-line telephone system Directed visitors to appropriate areas

throughout the center Payroll, and depositing checks, Invoicing and filing.

Sorted mail, faxed, and photocopied documents for service coordinators

planned meetings and prepared conference rooms.

Served as central point of contact for all outside vendors needing to gain access to the building.

Maintained the front desk and reception area in a neat and organized fashion.

Designed electronic file systems and maintained electronic and paper files.

Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team

conferences.

Education

High School Diploma: GE, June, 2003

Milpitas High - Milpitas, CA

Skills

Schedule appointments, Cashiering, Customer service, Data entry, filling, Filing, Invoicing, mail, office supply ordering,

Multi-line telephone, Order Entry, Payroll, reception, Scheduling, shipping, Spread sheets, able to use all Microsoft

formats such as word, excel, access, power point

Contact this candidate