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Engineer Field Service

Location:
Charlotte, NC
Posted:
July 21, 2015

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Resume:

OLIVER PATE Sr

**** ***** ******** ****** **

Willow Springs, NC 27592

Cell 225-***-****

E-Mail: acqt2s@r.postjobfree.com

EXPERIENCE

Nov: 2014 – 2015 Currently for EMC2 Data Center

Knowledge of Unity and ServiceNow ticketing software and its functionality. Knowledgeable of EMC product line of cabs and disks subsystems its various network backend port and cable configuration on the Viper, VMAX, VNX and Extreme IO rack & stack engine subsystems. Setup and tested VMWare virtual clients and virtual domain in a cloud environment on a VMAX cab configuration. Build and tested EMC Isilon, EMC Centera, EMC CLARiON, EMC VNX cab. Remote desktop to run diagnostics, load drivers on various disk drive subsystems and disk arrays. Provide system support for EMC systems and network engineers on brake/fix hardware replacement and device troubleshooting.

Dec. 2011 – 2014 Riverbend Nuclear Plant St. Francisville, La

Field Service Engineer III

Install, troubleshoot, and maintain Cisco 2900 series switches, Setup DHCP Power edge Raid Server for managing AP network connectivity. Managed user, node, user security via Active Directory and Managed DELL Laptop and Desktop device and software rollout. Managed data migration, windowsXP upgrade and Win7 rollout 980, 7010 desktop and 6400 series Dell laptop. Supported all Dell, HP and Xerox network printer and print server repair and replacement. Provide software support on winXP, Win7 image deployment, office 2007, 2010 and a host of Plant specific application. Provided warranty parts order and replacement for all Dell, HP and Xerox products.

Dec. 2003 – 2011 Optimal Robotics/Fujitsu Raleigh, NC

Field Service Engineer III

Install, troubleshoot, and maintain Cisco Routers, Dell Power edge Raid Servers, POS and Self-Checkout products/equipment. Train employees, identify, analyze, and repair product failures, order and replaces parts as needed. Determine and recommend which products or services best fit the customer’s needs. Completed Staples, TJ Maxx, REI and PetSmart Power edge Server rollout, Cisco 2900 series switch and router replacement and register installation for mid-Atlantic region.

May 1997 – Nov. 2003 Regus Business Centre Raleigh, NC

Network Systems Engineer

Configured LAN/WAN Cisco 2600 Series Router, Intel 510t and HP-ProCurve Switches for network connectivity. Configured Exchange E-Mail Server2000 installed all Dell server software and configured end user logon profile and security setup.

Nov. 1994 – May 1996 CDI/IBM, Help Center RTP Durham, NC

PC Server Specialist

Support IBM customers in the first (90) day startup which include installation of Network software such as NT 4.0, NetWare 4.1, SCO and OS/2 Warp server and Warp server connect. Hardware configuration for the 300 PCI/EISA and 330 PCI/ EISA series IBM servers, 500’s MCA and 720 PCI/MCA/704 PCI/EISA series servers.

May 1986 - Nov. 1994 Digital Equipment Corp. Marlborough, NC

EMC/EMI RF Engineering Technician

Perform radiated and conducted emission testing on portable wireless devices using CDMAOne 2G interface protocol and fixed computing device testing using DEC_Standard 103, Cispa-22 class A&B, specifications in the family wireless testing: IEEE 802.11, 802.11a, 802.11b, and also VDE (German Standards 240v).

Knowledge of Communication

Test Equipment:

-IFR A-755 EMC Portable Analyzer used for troubleshooting system noise on data cables, system enclosures, disk drives and networking connecting. -HP 856B Spectrum Analyzer used for measuring radiated emission levels from 30 MHz to 1.5gig. -Rhode Schwartz (ESVP 20MHZ – 1300MHZ)(ESVS-3 - 30MHZ), both used for measuring radiated emission levels on thicknet and thinwire twisted pair data cables (Token Ring/Ethernet, Hubs, Routers, network devices and wireless) also system enclosures.

EDUCATION:

Associates Degree (Computer Science) Quinsigamond State College Worcester, MA.

A+, HP PC & NetServer Certified, HP & Printronic Printer Certified, IBM Learning Center / TriNet Technical - Certificate (Digital communication). Hold Security clearance “Public Trust” DELL Laptop, Desktop, Server, Printer and DELL Network Certification.



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