Srinath Bhalle

**** ******* ***** ****, **** Allen, VA 23059 USA

Mobile: 804-***-****

Home: 804-***-****

acqt15@r.postjobfree.com

Summary:

With over 15 years of progressive experience delivering IT-Business integration solutions for medium-large scale projects, currently as a Business Systems Analyst in the Shipping industry providing Transportation Solutions and previously in the Brokerage, Retail, Card Services and Banking industry. I have accomplished Master’s Degree with emphasis on Information Systems, and Bachelor’s Degree in Science and Math. I am a candidate with a blend of Analytical and Technological skills with Management and Leadership capabilities.

Experienced liaison between business partners, IT and technology vendors, skills in translating business ideas into easily understood system requirements. I have demonstrated people management skills and work collaboratively to contribute to Organizational vision.

Qualifications include:

Elicit Business, System, Functional, Non-Functional, Data Requirements and Data Analysis

Document Business Process flow charts, Constraints, Assumptions, Risks and Issues, Glossary, Process Specifications, Requirements Traceability Matrix (RTM), SMART (Specific, Measurable, Attainable, Relevant, Time-bound) requirements

Agile and Waterfall methodologies.

Scrum, Agile, Grooming, Product Backlog, Standup, Negotiation, Sprint Planning, and User stories, Acceptance Criteria, Tasks, Retrospectives.

People Management and Project Management

Project experience in Cross-Sell Card products to Customers, Bank Loan Origination System, Retail Point of Sale servicing

Technical Skills:

Business Analysis: HP Quality Center, Version One, IBM Rational Requisite-Pro, FICO’s Rules Maintenance Application (RMA), MS Word, MS Excel

Testing Tools: Win Runner, QTP, Test Director, TES Web tool

Productivity Tools: MS Project

Modeling Tools: MS Visio, Flow Chart, Data Flow Diagrams, Rule Flow Diagrams, Use Case Diagrams, Snag IT and Snipping Tool

Documentation Tools: MS SharePoint, Documentum, Knowledgelink

Database: Sybase, Oracle, Paradox, MS Access, TOAD, PL/SQL

Programming Languages: Java, Paradox 5, Delphi

Presentation Tools: Microsoft PowerPoint

Service Management: Peregrine Service Center

Professional Experience

ESTES EXPRESS LINES Mar 2015 – Jun 2015

Sr. Business Systems Analyst

Documented Functional and Non-Functional requirements, and received Approvals to enable development of messaging middleware to implement ESB.

Managed and provided solutions to new business unit ideas, trends and concepts appropriately through the latest technological paths.

Designed and documented current and future state process work flows using Visio, Use cases and Use case diagrams of the functionality.

Designed business and system solutions to meet user requirements.

Gathered and translated business requirements in easy to understand language and translate this knowledge to the Development team.

Designed requirements to ensure thorough traceability of the requirement throughout the project.

Developed screen mockups/wireframes for UI related projects that depict the current and future state requirements.

Presented mockups/wireframes to the Business users to get a consensus on the screen changes and received approval.

Developed, gathered and translated functional requirements and system design specifications into easy to understand language for end user engagements.

Communicated effectively with external clients and internal teams to deliver product’s functional requirements.

Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solution.

Delivered informative, well organized presentations, conducted reviews of the process flows, Use cases and Requirements and obtained sign-off from the upper Management.

Worked with the PMO team in assisting with enforcement of project deadlines and schedules.

WELLS FARGO ADVISORS Aug 2013 – Feb 2015

IT Business Analyst

Worked on several Regulatory and Functionality Enhancement Projects supporting Web Based and Desktop Customer Account Management Applications in .NET and Oracle database, by leading the effort as Business Analyst

The effort including collaboration with Business Owner, Business group, Architect, Technical Lead, Developers, Quality Service, Learning and Development, Release Management, Senior Management and Workflow team to ensure on-time and flawless delivery.

FINRA Class W project

CM Date of Birth validations project

Lost Security Holder & Unresponsive Payee Project

SEC Financial Responsibility project

Conduct Functional requirements review with the developers to make them understand the Business and Functional Requirements to ensure the intent is well understood and achievable.

Conduct the Functional Requirements and High Level Test Scenario review with the QA Team and discuss the test scenarios meet the requirements, Inflight scenarios and Boundary conditions

Responsible for various deliverables as in Functional Specifications, High level test scenarios, Process Flow, Requirements Traceability document, Support Development by providing clarifications, assist in System and Environment Testing activities, assist Learning and Development team, conduct Project presentations, support implementation, validate the results on BETA, system of record for Brokerage Operations, validation and post-production support activities.

Developed screen mockups/wireframes for UI related projects that depict the current and future state requirements.

Presented mockups/wireframes to the Business users to get a consensus on the screen changes and received approval.

Assist the developers in writing and performing SQL queries while supporting Production defect resolutions and generate reports.

Plan, conduct, and direct the analysis of complex business problems and contribute to the life cycle of the project in providing appropriate Web Based technology solutions to Brokerage Account Management Application.

Perform Work Estimates, participate in the trade-off discussions, provide developmental feedback to the team members, and work with PM on Change Requests.

Develop use cases, business requirements and current and future state process maps for complex problems and situations.

Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.

Works with user groups like Legal and Compliance groups to resolve questions, assess user needs, and recommend changes.

Follow established enterprise standards, guidelines and processes including change management processes and PMO schedules.

Recommend and assist in Systems Testing, Enterprise Testing, User Acceptance Testing, and Performance Testing.

Work with the external vendor Thomson and Reuters for changes on BETA.

CAPITAL ONE FINANCIAL, Richmond VA Aug 2009 - May 2013

Sr. BSA / Sr.QA Analyst Nov 2005 – Jul 2006

Worked on Regulatory Projects and Maintenance efforts by leading the effort as Sr. BSA using Waterfall and Agile methodologies

Served as a liaison between Business group, Architect, DBA, Developers, Quality Service and Release Management team to ensure on-time and flawless delivery.

As part of Agile development, documented Epics, Stories, Tasks and Acceptance Criteria, key participation during Planning and Grooming sessions, help Product Owner in maintaining backlog, help Scrum Master in resolving impediments, help other team members by providing clarifications

Demonstrated Project Management skills in forecasting and tracking the hours spent using the burn down charts. Handled the escalations well during the unforeseen issues and scope creep.

Elicited and documented Comprehensive, accurate and simple Business and System requirements for several time critical Regulatory projects, modeling business rules using Decision Table and Decision Tree supporting cross functional and multi-organizational teams and projects.

Demonstrated knowledge of proficiency in interviewing Internal and External Customers to gather requirements, Issue identification, provide alternate and recommended solutions for User facing Web Application.

Experienced in Production Support by working on production defects, perform SQL queries on Oracle tables to analyze the impact, present the analysis to the Business, design the solution working with the Technical team, track the issue through a defect ticket, and manage the Change Requests and their approvals.

Demonstrated knowledge of proficiency in general Business Analysis skills, perform analysis needed to support the project and document the findings for future reference. Demonstrated strong Presentation, and Project Management skills.

Provided support in project planning, resource allocation, and cost estimates for each release system implementation, end to end testing and post implementation production support during warranty period.

Elicited Documented the Customer service process and process mapping to a Customer Loan Origination System.

Conducted regular peer reviews and walkthroughs of System Requirements, ensured the Design and Development deliverables are traced back to requirements, reviewed test cases, test results and traceability matrix with the QS team.

Documented Process Specs by conducting interviews or working side-side with business SMEs and conduct playback sessions to get an approval.

Documented Scope items and Rationalization of the Small Business Banking and Commercial Requirements for Credit Path - Loan Origination System

Involved in process improvement activities to identify and assist with opportunities to gain efficiency in procedures / processes / standards

Requirement gathering for the Small Business Banking Loan Origination process working with several cross-functional teams ad external teams like D&H - CYENCE.

CIRCUIT CITY, INC Richmond VA Jul 2006 – Mar 2009

Sr. Systems Analyst / Sr. Systems Admin / BSA Dec 1997 – Oct 2005

Three times Recipient of ‘Circuit City Star awards’ for Excellence in work, Helpfulness to others, and for ‘Teamwork, Co-operation and Partnership’

Lead a team of 10 in Onsite / international- Offshore model for a maintenance project and provided assistance complying with ISO-9001 standards. Manage and report on project plan and timelines.

Involved in the feasibility analysis of the Legacy Messaging application into the Java based Package Integration POS system

Analyze and Document the steps to reproduce the issue. Analyze the issues to provide a long term solution. Provide a solution, design and develop the solution.

Elicited Business and System requirements by conducting interviews, to automate day to day activities at the Circuit City Distribution Centers and Service Centers.

Demonstrated, active experience administering Legacy server like Microsoft Windows Server in a networked environment.

Experienced in providing 24/7 Point-of-Sale Application and Infrastructure on-call support on a rotational basis, working on the production issues, work towards resolution, document the findings and resolution, participate in root cause analysis as needed, escalate the issues, and track the pattern.

Diagnose and resolve highly complex problems in response to incidents reported by customers. Perform SQL queries on the legacy system data tables, provides technical direction to the Help Desk staff to assist them in resolving operational problems affecting hardware and software. Ability to open, manage and close service Tickets and Change Requests for issue resolutions.

Prioritize and assign issues based on standard operating procedures and service level agreements. Ensure that policies and procedures relating to ticket management and customer service are communicated and followed across the organization.

Manage customer service relationships with customers and act as the primary escalation point from Tier 1 and Tier 2 support staff for all customer service issues. Develop and maintain IT customer service policies and standard operating procedures.

Ensure equipment is available to provide IT support, and work with staff to develop correct inventory levels, order, receive and maintain equipment.

Demonstrated, active experience in implementing software in the identified Alpha, Beta locations, provide Verification and Validation and Post-Production support.

Supported an undocumented application developed in Unix/C and developed a user manual. Reduce defect resolution/run time by more than 75%.

Developed, tested and supported an application for the Physical Inventory count process that reduced the man hours by more than 50%. This eliminated departmental overages.

Developed a user interface application for the user to report store inventory discrepancy that resulted in elimination of toll-free numbers/interfaces and personnel for support calls. This directly impacted the business bottom line.

BPL Sanyo Technologies Ltd. 02/1995 to 12/1997

Systems Analyst

BPL Sanyo, audio manufacturing industry, managed its inventory using in-house client / server application that was developed using PARADOX 4.5 FOR WINDOWS. Clients access this multi user application via NOVELL NETWARE.

Worked on the conversion project to replace the Inventory System developed in PARADOX 4.5 FOR WINDOWS to Delphi 2.0 with Sybase as the backend. The application was on a Windows NT server with over 20 client machines

Provided Application and Infrastructure support to ensure the uptime of the server and client machines

Interacted with various department users in gathering requirements.

Install hardware and peripheral components such as monitors, keyboards, printers and disk drives. Participate in all hardware and software evaluations and maintain vendor contracts.

Designed and Developed in-house applications like Inventory, Payroll and Invoice applications

Inductocast Steel Foundry Ltd. 01/1994 to 02/1995

Sr. Programmer

Inductocast is a 100% Export Oriented Steel Casting Manufacturing Industry.

Supported the networking effort of all standalone computer systems using NOVELL NETWARE.

Worked on developing the Inventory System using Paradox 3.5

Install, configure, maintain and troubleshoot network hardware, software and COTS products.

Developed many support utilities for Payroll and Sales Department

Shrishma Fine Chemicals & Pharmaceuticals Ltd. 04/1992 to 01/1994

Programmer

Shrishma is an aspirin manufacturing Industry and a public limited company.

Played a key role in the Development and Maintenance of Shares, Inventory, Payroll and Sales application built in-house.

Developed supporting applications to maintain Shareholder’s Shares and Personal information, Change of Address, Monthly reporting on share transfers, printing of share certificates using FoxPro

Provided Maintenance support to Inventory Application, Payroll and Sales Department using FoxPro

Structure, lead, train and develop IT staff.

State Government, India - Public Health Department 06/1990 to 04/1992

Programmer

Voluntary Funding Organizations like DANIDA (Danish Organization) and NIDC (National Industrial Development Corporation) conducted survey across the State regarding water availability and health hazards caused by water contamination.

Developed application to monitor the availability of water across the state.

Generated reports to submit it to the State Government.

Developed an application to track the health hazards caused due to the water contamination.

Education:

Executive MS in Information Systems at VCU

Bachelor’s Degree in Science, Bangalore, India.

Honors Systems Management National Institute of Information Technology

Credit courses on Programming in Java, Visual Basic, and .NET at JSRCC Richmond VA

Diploma in ORACLE – RDBMS at Software Solutions

Professional Development:

Completed Agile Process and Version One training

Practice Business Analysis techniques - ASPE Technology

Business Analyst Fundamentals

Developing and Confirming Business Requirements

Developing Requirements with Use Cases

Designing/Facilitating Requirements workshop

Introduction to Teradata SQL, and ETL tool Informatica PowerCenter 7.1

Personal:

Work Status: US Citizen

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