Customer Service Representative
Resume:
Tyneisha Jones
Dallas, TX *****
Cell # 214-***-****
****************@*****.***
CUSTOMER SERVICE REP / 4 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
Polished, professional customer service rep offering:
4 years of experience providing customer support in busy call center Home security.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
Customer Service Representative
5/2010-Present, Brinks, Coppell, TX 75019
Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
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Key Accomplishments:
Recognized as "#1 Customer Service Rep" (out of 20 reps in division) in Fall 2012. Ranking was based on accuracy, customer service, duration of calls and availability.
EDUCATION
06/2004 - 6/2009 WW. Samuell
8/2009 - 8/2010 Eastfield college
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