Alejandra Garza Rodriguez

Last Track-Position: SAP Systems Integration Manager

Location: Miami, Florida

e-mail : acqsvg@r.postjobfree.com

Mobile phone: 786-***-****

SUMARY PROFILE

Alejandra Garza, SAP System Integration Manager and SAP SD certified consultant, with 15+ years of experience as business process consultant, through several activities as team leader, consultant, implementer, trainer and support on ERP technologies.

With 9 years of working experience with SAP Sales & Distribution module and it integration with MM/ FI modules.

Participation on projects implementation using ASAP methodology: from business blueprints, realization, final preparation, testing, golive and ongoing support.

Skills to adapt for team working, high human sense and disposition to share knowledge and training people.

Delegation and coordination the work responsibilities of a team in an effective way.

Excellent performance under stressful and deadline-oriented environments.

CORE SKILLS

SOFTWARE:

SAP 5.0 – Sales and Distribution module,

Basic functions

Sales and distribution

Pricing

Billing

Logistics and Execution

JDEdwards 7.1

SUPPORT MANAGING TOOLS:

HP Open View

Remedy

OPERATIVE SYSTEMS:

Windows

AS/400

PROFESSIONAL EXPERIENCE

NEORIS Consulting Services

Monterrey, MX

Aug 2006 – Feb 2015

Customers / Projects: CEMEX / IBM – Operations Continuity.

Track: SAP SD Support Team Leader

Period : Jan 2013 – Feb 2015

Responsibilities:

Leadership of 7 member team of SAP SD Consultants, to support the continuity of CEMEX operations for the process of ‘Quote to Cash’, on 15 Latin America countries.

Accomplishment assurance of the SLA defined by the customer. Plans definitions for taking actions to fix any deviation.

Reception and managing of new requests or improvements to the commercial process, proposed by the customer. Assignment of the requests to the team members, according the size and complexity and also to the skills and specialization area of each consultant.

Management of the fails, found by the support team itself while proactive analysis or those received straight from the customer or end users.

Tracing of each development status working together with the consultant team and the software factory team.

Testing cycle’s certification execution.

Quality assurance for improvements and fixes released and installed into the production environment.

Weekly status reports with details of each request, handled by each consultant member of the support team.

Weekly plans for task assignment trying to balance the workloads for each member of the team.

Monthly presentations of achieved metrics to our customer’s directive levels.

Couching to the team members.

Stressful situations handling. Ability on taking decisions.

Process analysis, sizing or estimations for the requests, functional designs, configuration settings, testing set definitions and executions, installations, and attention for end users.

Scrum meetings.

Results/Achievements: My team and I, took care of any kind of commercial process changes needed, as fiscal changes, tax rates changes, any new government regulation that could have impact on the sales process, improvements to the invoice formats, implementations of electronic billing, pricing procedure changes, configuration settings for new sales organization, new master data classification fields, massive upload automation programs, onetime customers management, down payments, debit, credit, rebilling and returns process. Everything according to the needs of each country.

Environment: SAP – SD module

Industry: Cement and Concrete.

Main Process Supported : Sales, Pricing, Customer master Data, Material Master Data, Customer Hierarchies, Material Hierarchies, Billing and after billing process as cancellations, returns and re billings.

Customers / Projects: CEMEX – SAP Implementation Project for Latin America.

Track: SAP SD Implementation Team Leader

Period : Feb 2011 – Dec 2012

Responsibilities:

Leadership of 15 member’s team of SAP SD Consultants, all we in charge to complete the task of implement SAP SD functionalities for all the Central and South American countries and also Caribbean countries. The Sales & Distribution process was a main piece inside the commercial process known as ‘Quote to Cash’, that was in fact composed by four areas, CRM, Account Receivables, Sales & Distributions, and BI all of them interacting between them.

Activity plan definitions for the project, and activity assignments for the team members.

Leading the SD team in the implementation process through all its phases, definitions, ToBe documentation process, configuration settings, functional designs, testing set elaborations and executions, master data managing and definitions, coordination of integral testing in interaction with other SAP modules, training process coordination, and go-live phase.

Coordination with other SAP modules team members and leaders, to achieve final definitions for those process that need the interaction of all these modules, LE, FI, CO, PP, HR, etc.

Coordination and communication with the team members that remained at the headquarters and the ones that were sent to each country.

Responsible of the accomplishment of the time schedules previously defined.

The implementation was applied for the following countries, in a two years period, taking from four to five months for small groups of three or four countries, Peru, Dominican Republic, Costa Rica, Puerto Rico, Panama, Nicaragua, Guatemala, Jamaica, Haiti, Bahamas, Salvador, Colombia, Brazil and Argentina. For each of these countries we had to consider fiscal and governmental differences and the way of managing the processes but trying to fit all of them into the institutional way process that had been previously defined by CEMEX.

At the same time, we were in charge to support the operation continuity of all these countries that had already had the go-live phase, mixing the managing of the support request with the ongoing projects.

Internally we had divided the team on small teams, or pairs of consultants specialized and oriented to a specific subprocess, inside the Sales and Distribution process. Personally, besides to lead the team, I was in charge of all the topics that were related with the sales documents definitions, and some of the developments that have interaction with them, having in our catalogue more than 80 sales documents used in different process and according to the needs of each country.

Also in charge of activate the settings needed to open new business branches on those countries that had already had their go-live phase.

Manage unexpected changes in the schedule plan or last minute definition changes on the commercial process.

Interaction with Brazilian and Argentines SAP consultants to handle the complex tax models on those countries and also the SAP specific settings for those locations.

Results/Achievements: Successful implementation of SAP (Sales and Distribution module) for all the Latin America counties and smooth handling of the support for ongoing process.

As a personal achievement I got a promotion from Senior Consultant to Manager.

Environment: SAP – SD module

Industry: Cement and Concrete.

Main Process Supported : Sales, Pricing, Customer master Data, Material Master Data, Customer Hierarchies, Material Hierarchies, Billing and after billing process as cancellations, returns and re billings, cash sales, down payments management.

Customers / Projects: CEMEX – SAP Implementation Project for Mexico.

Track: SAP SD Senior Consultant

Period : Jan 2010 – Dec 2010

Responsibilities:

Senior Consultant working as part of the regional team for the SD module in the SAP implementation project for Mexico’s Cement, Concrete and Aggregates plants.

Blueprints for commercial process, and ‘ToBe’ documents.

Configuration settings, in relation to sales documents, customers, pricing, billing, master data, and aftersales process.

Process definitions, identification of development needs, functional designs, testing set definition an execution, development certification and quality assurance.

Teamworking with other SAP modules consultants to get the better and integral definitions.

Leadership of working tables with key users.

Training sessions for key users.

Data analysis.

Weekly status meetings.

Support through the go-live phase.

Results/Achievements: Successful implementation of SAP (Sales and Distribution module) for Mexico.

Environment: SAP – SD module

Industry: Cement and Concrete.

Main Process Supported : Sales, Pricing, Customer master Data, Material Master Data, Customer Hierarchies, Material Hierarchies, Billing and after billing process as cancellations, returns and re billings, cash sales, down payments management.

Customers / Projects: Outsourcing SAP L3 Support for NEORIS’s customers

Track: SAP SD Senior Consultant at SNEC ( SAP NEORIS Excellence Center) / CoE (Center of Excellence)

Period : Jun 2007 – Jun 2010

Responsibilities:

Customer Interaction

Wide Understanding of User’s requirements.

Suggest best practices on business

Find Out and Analysis of Failures.

Change Requests for Programs. Functional Designs.

Process testing.

Minor Enhancements.

Configuration Settings.

SLA management and accomplishments.

Support practices according to ITIL definitions. Severity grades management.

Integral solutions with root cause analysis.

‘How To’ documents for every resolved issue.

Couching to junior consultants and analysts.

Interaction with other SAP cells / modules to achieve integral solutions.

Results/Achievements: I provide outsourcing SAP Support services for all those different companies that request it to NEORIS. The entire SAP application was divided into cells and each cell represented a SAP module. Each cell receives all the requests related for its SAP module, for any the customers, and I handle the issues according to the politics and SLA stablished between NEORIS and that specific customer. I was able to take care of any request for any the customers at the same time, using specific tools defined for each of them. The challenge here was on handling more than 20 different companies and different process at the same time, using the standard SAP definitions and also handling specific settings and Z process for every single company without unattended the SLA for each one.

As a personal achievement I got a promotion from Business Consultant to SAP Senior Consultant.

Environment: SAP – SD process

Customer/Industry: GRUPO KUO / has several industries specialized on different business process as Automotive Industry, Food Industry and Chemical Industries

Customer/Industry: AMD / IT Technology Company

Customer/Industry: VITRO / Glass company

Customer/Industry: ROTOPLAS / Its main role is the production of water containers

Customer/Industry: CEMENTOS CHIHUAHUA / Cement Company

Customer/Industry: GRUPO PROMAX / Group of Industries with several roles as Zinc Production, Construction Materials, Freight Services

Customer/Industry: PEÑAFIEL / Brewing Company.

Main Process Supported : Sales, Pricing, Logistics, Transportation, Billing, Work Flow, Security Profiles definitions,

Customer / Project: CEMEX – Operation Continuity – Third Level support

Track: Business Process Consultant

Period : Aug 2006 – Jun 2007

Responsibilities:

Customer Interaction

Wide Understanding of User’s requirements.

Suggest best practices on business

Find Out and Analysis of Failures

Data Correction

Results/Achievements: Follow Up to Business process related with sales, distribution and accounts receivables over the different countries where CEMEX has operations with system using JDE platform (SICLO system into México, Guatemala, USA, Filipinas, Bangladesh, Thailand, Malaysia, Egypt y South America Countries).

As personal achievement I got certified into SAP Sales and Distribution module. I was hired as NEORIS’ employee after 7 years of being working through a contractor.

Environment: JD Edwards 7.3

Industry: Cement

Internacional de Sistemas

Monterrey, MX

Jan 2000 – Jul 2006

Customer / Project: CEMEX – Operation Continuity – Third Level support

Track: Business Process Consultant

Period : Jun 2005 – Jun 2006

Responsibilities:

Customer Interaction

Wide Understanding of User’s requirements.

Suggest best practices on business

Find Out and Analysis of Failures

Data Correction

Results/Achievements: Follow Up to Business process related with sales, distribution and accounts receivables over the different countries where CEMEX has operations with system using JDE platform (SICLO system into México, Guatemala, USA, Filipinas, Bangladesh, Thailand, Malaysia, Egypt y South America Countries).

Environment: JD Edwards 7.3

Industry: Cement

From January 2000 to May 2002 I had my participation in the roll out and implementation project to launch JDE 7.3 into all the cement and concrete plant around Mexico, this roll out last two years, after that I was requested to go to Guatemala to continue with the same implementation. After my return to Guatemala, I was transferred to the call center (GSC Global service Center) to work as the first level support for all America’s countries included the USA. I stayed there until I got promoted and moved to the third level support team on Jun 2005.

PRICEWATERHOUSE&COOPERS

Monterrey, MX

Aug 1999 – Dec 1999

Customer: Several Customers

Track: Systems Auditor at OSRM department (Operation and Systems Risk Management)

Responsibilities:

Data Analysis

Business Process Analysis

Risk Detections

Witness Detection on Systems’ security

Results/Achievements: I have audited several corporate industries on their informatics departments, the target of this audits were to reach the truth level of information security and trace a way for a next process on accounting audits

Environment: Diverse (According to the systems used for each customer)

Industry: Diverse

GLAS CONSULTORES

Monterrey, MX

Jan 1998 – Jul 1999

Customer: VITRO

Track: Bossiness Process Consultant

Responsibilities:

Customer Interaction

Wide Understanding of User’s requirements

Process Definition

Process Set Up

Process Tastings

Data Transfers

Results/Achievements: JDEdwards 7.3 implementation on different modules as Manufacturing Cost, sales and distribution, product data management, manufacturing accounting. Working also on Y2K Projects for systems be prepared to receive the 2000 year

Environment: JDE 7.3

Industry: Glass Industry

EDUCATION, TRAINNING AND CERTIFICATIONS

Bachelor Degree from Engineer On Systems Administration

Institution: Facultad de Ingeniería Mecánica y Eléctrica from UANL

Certification: SAP (Solution Consultant – Supply Chain Management – Order Fulfillment) SAP ECC 5.0

Institution: SAP de México

Certification number: S0004231919

Course: Price Management

Tool: VENDAVO

Other Courses on ERP systems:

JDEdwards 7.3 : Account Receivables, Sales Management, Inventory Management, Shop Floor Control, Maintenance, Product Data Management, Advance Price Management

LANGUAGES

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Reading Skills:

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English

Advance

Advance

Advance

French

Basic

Basic

Basic

Spanish

Native

Native

Native

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