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Manager Customer Service

Location:
Glen Burnie, MD
Posted:
July 17, 2015

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Resume:

Scottie McNeal acqsux@r.postjobfree.com 443-***-**** LOGISTICS & DISTRIBUTION MANAGEMENT QUALIFICATIONS 20 years in distribution and 14 years in management Specialist in inventory, planning, WMS, PKMS and ERP. Experience in inventory control and warehouse operations Background in technical, fiscal and supply chain operations PROFESSIONAL EXPERIENCE Wallenius Wilhelmsen Logistics 2013-now Parts Manager Supervise inbound and outbound inventory for SOA, Ford Import and Export. Rearrange warehouse and create new process for receipts, auditing, cycle counts and inventory control. Regain customer trust. Develop associates into lead and semi skilled positions. Achievements Regained Customer’s Trust in inventory control. Demonstrated accountability. Other Facilities using my methods of inventory control. Improved all inventory issues by 99% Eliminated need for outside auditors as our records were strict and accurate. Peadpod 2012-2013 Senior Supervisor, 2nd shift Supervise all inbound, pick/pack and outbound operations. Responsible for tracking performance of 80-100 associates nightly. Daily and weekly performance reviews on Freezer and Refrigerator staff. Perform corrective action and terminations if necessary. Lead 5 other supervisors on 2nd shift and 4 on 3rd shift. Global Experience Specialists 2011-2012 Warehouse/Production Manager Supervise pre and post tradeshow operations. Duties included managing pre-built and bulk assembly, receiving and shipping, fleet, teamsters, carpenters and sub-contractors. Set-up convention centers and hotels. Major focus on supply chain and logistics. Improve overall quality and increased customer satisfaction. Staples Fulfillment Center. Hanover Maryland 2010-2010 Shipping Supervisor 2nd shift Supervise 10 employees in breakdown, sort, load and line-haul operations throughout warehouse and regional hubs. Responsible for AS-400 tracking and loading. Release work for embedded fleet delivery operations. Extensive use of PKMS warehouse management system. Bulk Supervisor 2nd shift Supervise12 coworker in full case, order selector and full pallet operations. Provided counseling and feedback to bulk and ship supervisors. Ikea Distribution Center. Perryville Maryland 2007-2010 Multicycle Supervisor 2nd shift Supervise 30 to 45 employees in put-away, replenishment, full pallet picks and cranes. Manage heart of operation for inbound and outbound. Inbound Supervisor 2nd shift Supervise 18 to 25 inbound employees within a 2 million square foot distribution center. Meet daily goals, perform audits, recovery, expedite per diem trailers, start warehouse flow and set pace for all functions, performance reviews, process improvements. Plock Supervisor 2nd shift Supervise 18 to 30 case-pick employees within 2 million square foot center. Responsible for replenishment and half-pallet orders and drivers. Set goals, audits, inventory adjustments and service outbound department. Achievements Voted 1st ever Manager of Year by coworkers across multiple shifts. Promoted to 3 departments in 2 years. Supervised all departments within 4 years. Managed 2nd operations without senior management present for 1.5 years. Consistently met and surpassed daily and weekly production goals. Developed coworkers who were promoted into other function within warehouse including supervision Sears Holding Corporation. Chambersburg Pennsylvania 2006-2007 OUTBOUND SUPERVISOR Supervised multiple shifts for case-pack department. Directly responsible for supplying associates with training, motivation and coaching to new hires and current employees, Daily goals included meeting hourly and nightly production rates, staff 20-35 associates within an 850,000 square foot distribution center and assist in managing inventory in excess of $50 million. Supervised multiple shifts for shipping departments. Accountable for Yard and Jockey moves between receiving and shipping. Fill trucks to capacity to offset transportation cost, exceed customer shipping demands, re-route loads and supervise merge operations so the building would not experience gridlock. Motivate associates to meet daily goals and metrics within building and department plans. Achievements Joined team in February 2006 and solidified #1 position for Case-pack within Regional Specialty Center network through end of fiscal period. Created and finalized new research methods with 1st shift counterpart that are used building-wide. #1 UPH in network for case-pack and shipping 1st RSC and department to use an Access based system to capture PKMS data, follow associate movement, check performance and create electronic time cards. Allied Window, Cincinnati Ohio 2005-2006 MATERIALS MANAGER Manage materials, warehouse and production operations. Managed materials, personnel, planning and logistics for custom manufacturing business. Provide forecasts, scheduling, capacity and customer service to residential and commercial clients Central State University, Wilberforce Ohio 1999 to 2004 LOGISTICS RESOURCE SUPERVISOR Manage warehouse and mailroom operations for State of Ohio university. Responsible for fleet, mail, receiving and relocation services of 1700 students, faculty and staff. Administer $450,000 operating budget for three departments, report to Purchasing and Logistics Manager. Direct Logistics, Fleet, Grounds and Housekeeping staff. Responsible for $128M assets including capital development, inventory, grants and land. Manage receiving, checking, mailings and work-orders daily. Operate facility in compliance with OSHA and DOT standards. Distribute scientific, laboratory, photographic supplies and equipment. Products and equipment include chemicals, hazardous materials, lab furniture, diagnostic instruments, clean room and lab supplies, refrigerated and sterile items. Major Projects Established procedures for University surplus and disposal program. Developed and implemented procedures to remove dead inventory from fiscal record and auction it for profit. Conducted software and physical training for employees. Developed and implemented performance and quality improvement program. Redefined warehouse positions, established hourly production standards. Streamlined inventory identification and tracking system. Introduced VFACS, BANNER and ARRIVAL software to improve tracking on all tiers. Standardized receiving, stocking, checking, relocation, archive and housekeeping procedures. Achievements Saved university $240,000 in inventory costs over past 2 years. Reduced inventory discrepancies by 50% with tracking system. Streamlined surplus and disposal procedures by 40% to correct fiscal records. McQuay International, Dayton Ohio 1998 to 1999 SHIPPING CLERK Lead operations for 100,000+ sq. ft. warehouse for HVAC developer and distributor. Responsible for 500,000-parts and warehouse operation. Supervised 9 warehousepersons used to pick, pack and ship 800+ orders daily. Provided domestic and international tax/tariff reports. Reported to Receiving Manager. Supervised receiving, inventory control, storage, security, distribution, traffic. Scheduled drivers, negotiated rates and routes with truck lines/carriers. Supervised product distribution and receivables for 100 public and private accounts. Accounts included Georgia Dome, hospitals, government building and sports arenas. Major Projects/Achievements Increased productivity 10% by exceeding daily shipping standards Upgraded warehouse output from 3rd rank to second. Offered permanent position with salary increase within 3 months. PROFESSIONAL EXPERIENCE Coca Cola Enterprises, Joplin, MO 1997 to 1998 SHIPPING CLERK AND LEAD WORKER Responsible for warehouse administration of 10,000 sq. ft. facility. Showed current staff streamlined process for all operations Lead staff of eight Provided lead for receiving, storage and shipping of $2 million cola inventory. Coca Cola Bottling of Augusta Georgia 1994 to 1996 SHIPPING CLERK AND LEAD WORKER Provided lead in 500,000 sq. ft. facility with $50 million inventory. Inventory included Coke, Sprite, PowerAde, Minute Maid and various packs (liters and packs). Lead and supervise team of 14 warehouse associates. Promoted to expediter and overseen distribution and loading procedures. Received and shipped 20,000 to 70,000 orders daily to Georgia, South Carolina, Tennessee and Alabama. Major Projects/Achievements Increased productivity over 15% through BASIS network. Consulted to four regional facilities to streamline orders. Promoted to operations lead. EDUCATION Seeking Business/Public Administration Degree with 4.0 GPA.

PROFESSIONAL Completed courses/seminars in fleet, transportation, traffic, safety, employee involvement and leadership. Completed Dale Carnegie course in February 2007. TECHNICAL Arrival, Ascent, Banner, Golden 32, SAP, PKMS, VFACS and WMS.



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