Customer Service Medical

Gina L Guydan

*** */* ****** ****** • Brownsville, PA 15417

412-***-**** • ***************@*****.***

Summary of Qualifications

Hospital patient care experience

Seven weeks of patient care schooling

CPR Certified

Strong communication skills

Home health care experience

Professional Experience

UCP Home Services, Washington, Pennsylvania

Home Personal Care Assistant

Made outbound calls to schedule various medical appointments *Maintained records of services performed *Assisted patient with daily activities including bathing/grooming, shopping and doctor appointments *Consulted with patients family providing them with medical and daily routine updates

Adecco, Washington, Pennsylvania

Customer Service Representative

Answered inbounds calls assisting customers with basic banking inquiries *Maintained customer accounts *Suggested various payment plans on accounts past due- transferred to appropriate department for payment resolutions

Washington Hospital, Washington, Pennsylvania

Nursing Assistant

Performed duties in care of patients in nursing home under direction of nursing and medical staff *Transported patients, using wheelchair and wheeled cart and assisted patients to walk *Recorded temperature, blood pressure, pulse/respiration rates, food and fluid intake and output, as directed

St. Clair Hospital, Pittsburgh, Pennsylvania

Clerk / Radiology Assistant / Medical Records Clerk

Operated cord and cordless switchboard to relay incoming, outgoing and interoffice calls *Dictated reports provided by Radiologists *Provided Physicians and hospital staff with critical information regarding a patients exam

Education

Community College of Allegheny County

University of Phoenix

Additional Information

Skills: Excellent customer service skills Computer literate-can navigate through multiple windows Able to type 40WPM Physical assistance, Personal care, and Monitoring of Vital signs. Strong Verbal Communication skills, Discussed patient needs and created Care Plans from admission to hospital to discharge skills Word, Excel, PowerPoint, Scheduling, Professional Communication, Organization, Excellent Data Entry and Typing Skills

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