Bonnie S. Willis

**** **** **** *****, ****** Springs, GA 30127

acqss3@r.postjobfree.com

Cell: 678-***-****

Experience

H & R Block, Marietta, GA December 2000 – April 2015

Administrative Assistant

Client Service Coordinator

Administrative Assistant/Client Service Coordination

Scheduled appointments; conducted initial client interviews; confirmation of data with IRS and Household Bank; distributed income tax refunds; drafted and prepared letters and correspondence; employee checks, schedules, and payroll adjustments; ran nightly reports; training of new clients service coordinators; opening and closing procedures; made daily bank deposits; call center; client file management; point of sale; payment processing.

Argyle Healthcare Solutions, Kennesaw, GA

July 2004 – October 2008

Client Liaison/ Patient Accounts Representative/ Costumer & Client Services

Health Care Division

Client Liaison to the Business offices and vendor liaisons of contracted facilities; Patient Accounts Representative for the business office of Multi Health System Organization including the extended business offices for: EOS/TENET/BAPTIST/HCA/HMA ; Costumer & Client Service relations; Medical Insurance verification and follow up working with various Healthcare providers/hospital systems; patient/ client interaction; Healthcare, Auto Claims, Worker’s Compensation, Legal; benefits, eligibility, claim status verification and follow up; maintaining patient/facility claims and accounts; end of month close out; maintained database of medical contacts and resource departments; payroll and time for all vendor liaisons through ADP; performance review, audits, recon, cancel & return; maintain patient confidentiality; assisted patients with billing and account information; client/facility related credit, healthcare and business office disputes and/or requests; payment processing, payroll, skip tracing, correspondence, drafting of letters and reports.

H & R Block, Powder Springs, GA

December 2001 – April 2010

Administrative Assistant

Client Service Coordinator

Administrative Assistant/Client Service Coordination

Scheduled appointments; conducted initial client interviews; confirmation of data with IRS and Household Bank; distributed income tax refunds; drafted and prepared letters and correspondence; employee checks, schedules, and payroll adjustments; ran nightly reports; training of new clients service coordinators; opening and closing procedures; made daily bank deposits; call center; client file management; point of sale; payment processing.

Education

Georgia Medical Institute of Atlanta, GA

Associates – Certified Medical Assistant

Clinical and laboratory; pharmacology; medical terminology; medical and computer lab; introduction to Medical Billing & Coding.

John McEachern High School, Powder Springs, GA

High School - High School Diploma, December 2000

Graduated top 3 of 464 Cadets; college Prep with Distinction (3.9 GPA), with Honors in English, Social Studies, and Math; Joint Enrollment Program; Work Studies Program (Ft. Stewart Fire Department/Liberty Hospital); Recon; Drill Team; Yearbook Staff; Gospel Choir; Platoon Squad Leader; Certifications in First Aid and CPR; Career Service; Training and Computer Tech Skills.