Training Management

Summary of Experience and Qualifications

Komita is a Sr. Consultant with Deloitte US offices with overall industry experience over 10 years. She is aligned with the Organization Transformation service line. Her core competence lies in Change Management and she is responsible for the design, development and implementation of various tools and techniques for business case development, stakeholder identification, stakeholder management, communications planning, and training. She is instrumental in managing communications around cultural change, organizational and leadership change, technology change, and messaging around transactions and mergers and acquisitions.

She has been a Corporate Trainer, specializing in Management Consulting programs for CFO and CEOs. Also has conducted skill Development programs for Technical skills along with personality development for resources across various levels.

She is an expert in Instructional Design - Designing and Developing content for Web based and class room environment using various authoring tools. She is good at analyzing user needs, designing, developing, and customizing instructional materials for Web-Based training (WBT), Instructor-Led Training (ILT), and job aids. Working on SI, Workday, JDE, Oracle and SAP based technology adoption projects she has gained mastery over UPK and uPerform tool.

She has been a part of Deloitte offices since June 2010. Her experience prior to Deloitte is of 5 years in training delivery. Her educational qualification is post-graduate MBA in International Business.

Skillset

Execute change and transition strategies based on Change management principles (ADKAR Model) and methodologies for Business Process Re-engineering. Identifying and suggesting Change Management Approach, Data collection techniques and schedules for mapping existing processes, and planning for future state deliverables so as to integrate with technology solution.

Developing Communications messages globally relate to changes occurring within a client organization. Advise and manage communications around cultural change, organizational and leadership change, technology change, and messaging around transactions and mergers and acquisitions. Developing strategic communications and messaging for leadership development, stakeholder governance, workforce strategies, talent management and culture. Experienced in employee communications, culture assessment and assimilation

Developing strategies, conducting assessments and gap analysis, leading vendor selections, designing processes considering associated risk and controls, and implementing solutions worldwide

Developing Training Curriculum. Developing End User Training Strategy. Design and conduct training seminars for client’s cross-functional teams. Analyzing user needs, designing, developing, and customizing instructional materials. Instructional Design - Designing and Developing content for Web-Based training (WBT) using Adobe Captivate, Instructor-Led Training (ILT), and Job Aids using various authoring tools. Application of Adult learning theories for creating end user training content

Support delivery of a wide variety of engagements for HR Process Mapping & Redesign - Perform HR system optimization by assessing and redesigning processes

Demonstrated global HR and consulting experience and proven functional knowledge of leading technology vendors in the marketplace, such as SAP, Workday, and other Systems Integration technology solutions

Strong quantitative acumen, including outstanding analytical ability

Familiarity with project management approaches, tools and phases of the project lifecycle

Excellent client service, interpersonal, communication (written and verbal), organizational, and project management skills

As Training lead responsibilities also included team management, Quality reviews, Onboarding and mentoring team members; identifying and developing resources for next level as part of succession planning

Work Experience

Current Employer- Deloitte Consulting LLP June, 2010 till Present

Service Area: Human Capital; Service Line: Organization and Talent

Role: Sr. Consultant

Systems Integration (SI) project – Executed change and transition strategies, Leadership Alignment, Stakeholder Identification, Conducting Assessments and Gap Analysis, Stakeholder vision, Developing mitigation strategies for successful transition and to minimize business disruption, Audience Analysis, Role-To-Position Mapping.

Lead 5 member team –Business process re-engineering (BPR) by Identifying and suggesting Change Management Approach, Data collection techniques, mapping existing processes, and planning for future state deliverables for electronic documentation of existing paper case files. BPR of process, people roles and technology. The solution was part of Integrated Eligibility System (IES).

Lead the development and execution of change management strategies and plans in collaboration with executive sponsors and project teams on the technology adoption projects. Driven adoption of the change, including identification and management of key stakeholders and development of metrics to measure change sustainability.

Drive and lead the change impact assessment from current to future state and understand the impact to people, process, and technology. Developed the right set of change management processes and tools to facilitate change throughout the organization (communication, educations, rewards and incentives, deep dive user experiences etc.)

For Health Insurance Exchange (HIX) part of Affordable Care Act (ACA)- Go-live readiness for the State Health offices - Preparing the field offices, completing non-system business processes and communicating information..

Developed Training Strategy, built Training Curriculum, Identified User Roles and developed Training content for end users. This SI project leveraged Camstar as an integration system, hence developed an understanding of the functionality of the system and developing training content was a challenge

International Energy Client worked as a Training Development Lead, and developed techniques for business case development, stakeholder identification, stakeholder management, communications planning, and training (End Users and Train the Trainer). Developed and validated Course Curriculum and further developed the Lesson Outlines and storyboards. Set the Training Materials Standards and Guidelines for Storyboards, Simulations / Other Training Materials in uPerform. Also contribute to additional project activities, such as development of facilitator guides / job-aids for reporting functions in SAP. Helped in setting up overall training environment and managed an offshore team.

Workday Implementation project - Built End User Training materials to educate HR Leads, Managers and Colleagues on the changes impacting their daily work. Developed an understanding of the HR processes and built ILTs/Processes and Job Aids / Tip sheets. Developed communications around cultural change, organizational and leadership change, technology change, and messaging around transactions and mergers and acquisitions

Global distributor of Industrial and Specialty Chemicals – Worked as Offshore Training Team Developer, built End User Training materials for SAP PTP and MDM processes. Analyzed the industry processes and building Course Outlines, Courses and assessments.

Multinational Beverage Corporation and Manufacturer - Worked on Payroll and Talent Acquisition processes to develop the GBS Cross-Process Integration Tool for Pacific. Worked on Employee Relations SOP’s which were encompassed in the WFA SOPs.

Life sciences client developing, manufacturing, and marketing innovative, life-enhancing medical technologies - Responsibilities included supporting the Client training team; developing templates for ILTs, QRGs, Course Assessments; finalizing development standards for the training content; tracking and reporting of development activities, providing status updates, identifying and escalating development issues, working with the developers to develop and review training materials.

Technical Environment: Systems Integration, Camstar, Workday, SAP, JDE, Oracle

Tools: MS PowerPoint, MS Word, Visio, Excel, SAP, uPerform, UPK, SnagIt 9, Adobe Captivate

Previous Employers

LSMICO (P) LTD., Gurgaon, India. June 2002 - July 2007

Industry: Manufacturing - Anti-reflection coatings

Clients included Government and University Scientific Laboratories wherein ophthalmic coatings were required for scientific instruments. Also there was a huge client base of North Indian wholesalers as well as distributors of ophthalmic glass with anti-reflection coatings.

Role: Process Trainer;

Project involved skill development of resources by imparting training. It also involved in training members for promotional measures to increase the overall turnover of the organization. As member of the research team worked on improving product (anti-reflection coatings) quality, enhanced testing produces and suggested new methods for production standardization.

Education

Masters of Business Administration, International Business 2008-2010

Symbiosis Institute of International Business, SIIB Pune

Major in Supply Chain Management

Al Freight Trophy (securing highest marks in Supply Chain Management)

Bachelor of Engineering, Electronics and Communication 1998-2002

Institute of Technology and Management, ITM Gurgaon

B.E. Honors (Passed with Distinction)

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