Sales Manager

NGUYEN THI THU HIEN (Ms.)

Mobile: +84-904****** Email: *******@*****.***

Senior channel sales Manager

A channel sales and management professional with 6 years of diverse and international experience working in IBM, a multinational corporation in IT industry. Competencies include Channel Sales, Channel Management, Sales Operations & Support and Internal Business Control.

Professional Experience

SEMAZI COMPANY LIMITED, Hanoi, Vietnam April 2014 – current

Channel Sales & Operations Manager

Main activities and responsibilities:

Establishing, developing and maintaining the business partner relationship with multinational IT vendors in Vietnam market (SAP, IBM, Newsoft

Working on the company business plan to call for investment from big vendors.

Achievement:

Established new business relationship with 3 big vendors: SAP, Newsoft and Linbit.

Delivered training to company employees in effective channel sales operations.

Built up the company business and management processes.

Current Project: Working with IBM ASEAN team to deploy the SAP project for Nghi Son Refining & Petrochemicals Project (Thanh Hoa, Vietnam)

Business or sector: Information Technology and Services

IBM VIETNAM, Hanoi, Vietnam February 2009 – March 2014

Partner Client Representative (Channel Sales Manager)

Main activities and responsibilities:

Establishing and maintaining an IBM relationship with several key Business Partners (BP) operating in the big cities (Hanoi and Northern cities and provinces: Hai Phong, Bac Ninh, Thai Nguyen, Thanh Hoa, Nghe An

Identifying and qualifying IBM opportunities, engaging the appropriate IBM resources to support go-to market strategy and execution with the BP, gaining BP commitment to create opportunities within chosen segments and ensuring overall BP's satisfaction.

Achievement:

Successfully delivered the management of more than 200 tier two (T2) business partners in Northern provinces of Vietnam, including IBM master dealers.

Recruited 30 new tier two business partners in other Northern provinces outside Hanoi.

Hit the quota for 4 continuous quarters of 2013.

IBM Hundred Percent Club, 2013.

IBM Sales Eminence Awards, 2013.

Be a team leader who delivered pass results for the IBM Internal Audit in 2011, 2013; IBM internal business control in Business Partner Organization in 2010, 2011, 2013.

Other roles and tasks:

Channel Management Professional: Performing the planning, production and delivery of seller/practitioner enablement for all targeted channels; Driving assessment of overall launch/announcement readiness of marketing and sales actions to improve seller productivity and influence revenue targets; Measuring the impact to the business and the effectiveness of the channel enablement activities

Business Controls Professional: Experienced level staff position for the Finance Business Controls professional career. Broad understanding of IBM's business units and business controls processes; performs Finance Business Controls responsibilities independently.

Sales Operations Specialist: Assisting in efficiently delivering a range of sales support, and the coordination between the various support functions

TeamBlue Management Trainee (IBM Management Trainee): TeamBlue Management Trainee Program is a 12-month development program for excellent fresh candidates as part of IBM’s talent development initiative to ensure that IBM is equipped with managers of the highest calibre who can build its future. At IBM, the TeamBlue Program is not only a great start, it is also providing me with the skills and academic knowledge needed to be a world class manager.

NGUYEN THI THU HIEN (Ms.) – PAGE TWO

Mobile: +84-904****** Email: *******@*****.***

During that time, I had completed three four-month assignments in IBM Corporate Business Operations, Finances, and Channel Management, along with classroom training instructed by sales and finance leaders. My job rotations included Business development, Channel sales management, Marketing, Sales operations, and Financial business control.

Business or sector: Information Technology and Services

Education

FOREIGN TRADE UNIVERSITY, Hanoi, Vietnam

Bachelor (Majors: International Business Economics), graduated: 2008

Overall result: Distinction

Subjects studies: Microeconomics, Macroeconomics, Econometrics, Economics, Accounting, Statistics, Insurance, Investment, International Trade, Marketing, Business Administration, e-Commerce

professional skills

Languages: Vietnamese – Native; English - Advanced

Communication skills

Good communication skills developed through more than 5 years working in the sales and distributions field

Professional negotiation skills gained through my experience as sales manager

Organisational / managerial skills:

Leadership skills developed through the career development programme for a IBM potential leader

Teamwork (currently working in a team of more than 20 people)

Job-related skills:

Good command of internal business control processes (was responsible for business control)

Good command of sales operations (was responsible for sales operations)

Professional level of channel management and channel sales (currently working as a channel sales manager)

Computer skills: Good command of Microsoft Window, Microsoft Office™ tools; IBM Lotus Note; CRM application: Siebel

Other skills: writing articles for newspapers (Business, IT, cultures); surfing internet, googling; photography

Extra curriculum activities

Presentations: Business Processes in IBM Business Partner Organization in 2011, 2013

Projects: IBM Internal Audit in 2011, 2013; IBM internal business control in Business Partner Organization in 2010, 2011, 2013

Conferences: IBM Global Controls Conference and Education in 2009, 2010, 2011

Certifications: IBM Finance Business Controls in 2009

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