Customer Service Manager
Resume:
Jane Michelle Needham
Foothill Ranch CA 92610
acqsce@r.postjobfree.com
Objective To take my currant mortgage experience and knowledge and carry it over into loan fulfillment where I can contribute to production and expand my professional horizons
Summary
-Training, leadership, and 14 years of experience in processing, loan origination, closing, and management
-Proficient in loan processing, origination, closing, and pipeline management
-7 years of exceptionally strong and diverse management experience
-Highly industrious, goal-oriented, and energetically motivated
-Proven track record for a superior work ethic, as well as, dedication and integrity
-Precise and thorough, maintain accuracy and quality in work performance
-In depth expertise in all aspects of processing cycle, sales cycle, and closing cycle of a home loan
Experience
Provided hospice Care/Lorraine Needham- October 15, 2013 thru March 31 2015
-Hospice care for mother and Living Estate Management of Trust
Senior Processor/Closing Lead/Recovery Specialist, Freedom Mortgage, Santa Ana, CA, 2012 to October 2013
-Processor for a 50-60 pipeline which included Conventional, FHA and VA
-Oversaw 15-18 scheduling agents, worked as a liaison between borrowers and agents when complications arose
-Was in charge of closing troubled loans and borrower who were less than satisfied with the loan process
-In charge of calling out and balancing out troubled loans
Senior Processor/Senior Loan Officer, Ovation Home Loans, Foothill Ranch, CA, 2011 to 2012
-Processed loans with a pipeline of 50-70 loans, including Conventional, FHA, and VA
-Outbound and inbound calls made with clientele with integrity and accuracy in guidelines
-Oversaw pipeline from origination through funding including Conventional, FHA, and VA
-Retained qualified clients by providing accurate documentation to processors and underwriters
Processor/Senior Loan Officer, Indymac Bank/One West Bank, Irvine, CA, 2008 to 2011
-Handled pipeline of 45-60 loans from origination through funding including Conventional, VA, Sub-prime, Alt A, and TX 50 (a)(6) loans
-Processed loans with a pipeline of 50-60 loans ongoing
-Handled 30-60 leads per day including warm transfers, referrals, & outbound dialer
-Consistently in the top 5% in funded loans
-Emphasis on customer service as well as meeting and exceeding personal and company goals
Senior Loan Officer, H & R Block/Option One Mortgage, Irvine, CA, 2004 to 2008
-Handled pipeline of 30-60 loans from submission to processing and through funding
-Fulfillment of loans in cooperation with borrowers, sales, processing, underwriting, and funding
-Top 5% in funded loans during tenure
Production Manager/Senior Loan Officer/Senior Processor, E*TRADE Bank, Huntington Beach, CA, 1996 to 2004
-Responsible for successfully increasing sales and profits through extensive interaction with clients and 15-18 top loan officers
-Recognized by upper management for the ability to bring in and submit quality loans through funding
-Worked side by side with processing and underwriting to obtain mandated documentation for underwriting
-Worked side by side with processing and underwriting to fund and problem solve troublesome loans
-Handled processing pipeline of 50-80 loans to include Conventional, FHA, VA and 2nd trust deeds
-Team broke company record for placing first in companywide monthly contest 7 times
- Proudly promoted 14 fellow associates to new positions while managing team of 15-18 agents
Accomplishments and Awards
Manager of the Year, Manager of the Quarter, Manager of the Month, Employee of the Year, Employee of the Month, Trainer of the Quarter, Trainer of the Month, Thrice awarded Top Senior Loan Officer, Awarded 1st place For The Team who Turned in the Fewest Loans and Funded the Most Loans, 7 Time Team Record For Placing 1st in Funded Loans, 1st Placement in National Debate (my most coveted achievement), Performed 23 Task Force Operations (was company record)
Contact this candidate