Customer Service Sales

JUAN GONZALO HERRERA CANO

**** ****** **** ****, *******, TX, 77064

(C) 832-***-****; (H) 713-***-****

**************@*****.***

Education H&R Block Houston, TX

Income Taxes Course 2008

Universidad Eafit Medellín, Antioquia

Development of Managerial Skills Workshop 2004

Universidad Eafit Medellín, Antioquia

Sales Productivity Workshop 2004

Universidad Eafit Medellín, Antioquia

Process Improvement Workshop 2004

Universidad Eafit Medellín, Antioquia

Certificate in Logistics Management 2002

Universidad Eafit Medellin, Antioquia

Certificate in Taxes 2000

Universidad Cooperativa de Colombia Medellín, Antioquia

Bachelor Degree in Public Accounting 1990-1996

Universidad Nacional de Colombia Medellín, Antioquia

Industrial Engineering (6 semesters) 1977-1979

Experience Marquez Brothers Texas I, INC. Houston, TX

Office Clerk 11/09 – 02/14

Serve as liaison between sales representatives and Hand Held machines providing accurate information regarding customer data, inventories and promotions. Improved the process conversion from daily information collected by Hand Held machines and information provided to administrative assistants to badges that shipping can use to pick and distribute merchandise from 3 hours a day to 1 hour a day

Provide Warehouse Manager with proper billing and recording of daily sales credits that are needed for his department to create the shipment routes strategy daily. Speeded up the process to provide the billing information the night before instead of in the morning how it used to be before, giving the Warehouse department an extra12 hours to create their routes and shipment tickets

Evaluate the daily needs of receiver area. Based on daily analysis, correct and improve process to assure timely receiving operations to maintain 100% ready to ship receipts

Cordialsa, USA Houston, TX

Sales Representative D.S.D. 08/08 – 10/09

Positioned Cordialsa brand with the distributor, getting this partnership allowed Cordialsa to penetrate the market with their products in Texas.

Negotiated space and promotion of Cordialsa’s products to be advertise in Fiesta Mart Stores with Store Managers. Having better spaces in the stores increased sales to make the objectives to maintain the distributor space that cannot be maintained if a set number in sales is not achieved.

Obtained additional exhibits in terms of Gondola Point, Wall, False Beds, Racks and Displays that increase brand awareness by 8%

Compañía Colombiana de Tabaco S.A. – Subsidiary of Phillip Morris Medellín, Antioquia

National Coordinator 10/96 – 04/08

Requested periodical samplings of quality control of the materials from the suppliers. Reduced damages in packaging of the products by 15% getting the best quality KPIs for the packaging quality.

Managed a group of 27 Operators involved in the logistics operations, in the three shifts that the company had 24/7. Re-allocated the work schedule of the operators to guarantee no down time in distribution but at the same time reduced the overtime claimed from operators from 270 hours to 0 hours

Boosted inventories levels to a range from 4 to 6 weeks and transferred materials to the 26 centers that the company had in the different states of the country.

Implementation of a two stage transformation after the acquisition of the company by the multinational Phillip Morris International in 2005. The first stage consisted of closing the 26 centers of distribution that the company had and establishing commercial agreements with the concessionaries so that the materials went directly from the National Distribution Center in Medellin to the concessionaries’ warehouses. The second stage consisted of adapting the warehouse for storage in height and also to increase to six the ports of distribution, thus by reducing distribution times by 30% and increasing the amount of supply by 10%.

Accounts Payable & Receivable Manager 09/94-10/96

Improve the payment time to suppliers by 30% which increased supplier’s satisfaction.

Assuring month end closure was accurate and timely done. Improved the closing process from 15 hours on that day to the regular 8 hours of work.

Made daily deposits of cash and checks received.

Monitored on a daily basis client accounts and outstanding balances.

Administered of the money allocated for daily expenses of all the points of sales.

Provided advance payments for shipping/travel expenses.

Paid per diem allowances to sales managers, drivers and other entitled workers.

Processed financial transactions (credits and debits).

Balanced the sheet/closing of payables and receivables on a daily basis..

Prepared daily balance sheet/closing reports to accounting and management.

Hermanos Mejía P. & Compañía Limitada Medellín, Antioquia

Real Estate Department Director 02/88-09/94

Organized the Customer Service Department, the Accounting Department and the systematization of the office.

Helped improved remarkably the company processes and the presentation of the administrative monthly reports.

Supervised administrative and customer service department personnel.

Ensured company’s good reputation in the industry.

Managed operational costs and expenses.

Created campaigns for the acquisition of new clients.

Responsible for the company’s financial accounting and payment of taxes.

Responsible for maintaining company’s assets inventory.

Skills Accounts Reconciliation, Accounts Payable, Accounts Receivable, Accounting Processes, Accuracy, Cost Reduction, Leadership Skills, Initiative Problem Solving, Process Improvement, Organizational Skills, Asset Management, Audits, Attention to detail, Supplier Management, Supply Chain Solutions.

Software: Microsoft Excel, Word and Power Point, SAP, AS-400, MAS

Languages: Native Spanish – 100% and Basic English 40%.

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