Customer Service Manager

Location:

Posted:

July 18, 2015

JOSEPH JOHNSON

Summary of Qualifications

Over 15 years of management, security and operations consulting for entertainment and night clubs

Ability to effectively motivate and train personnel to provide superior customer service

Capable of maximizing all sales opportunities in a business

Experienced in strategies to retain and attract new customers

Highly developed interpersonal skills

Work Experience

Allegria Hotel/Alpha 1 Security, Long Beach, NY June 2012 – Oct. 2014

Loss Prevention Supervisor/Overnight Manager

Directed installation of covert surveillance equipment, such as security cameras

Maintained documentation of all loss prevention activity

Performed cash audits and deposit investigations to fully account for cash

Advised retail establishments on development of loss-investigation procedures

Collaborated with law enforcement to investigate and solve external theft or fraud cases

Monitored and reviewed paperwork procedures and systems to prevent error-related shortages

Hired and supervised loss prevention staff

Behind Bars Sports Bar/Comedy Club, Wantagh, NY June 2010 – April 2012

Owner/Operator

Worked in all areas of the bar to ensure that best practice is maintained by the team

Controlled all aspects of finance in the bar, including sales, gross profit, stock control, core wages and controllable expenditure

Controlled all office administration procedures and ensured that the management team and staff complied with company standards

Maximized all sales opportunities in the business; created all promotions and point-of-sale requirement

Managed the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures

PRP Restaurant Corp, Long Island City, NY 1995 – 2010

General Manager

Hired and trained all staff; created and developed employee handbooks and manuals

Implemented club policies and procedures

Booked entertainers, including special guest feature performers

Provided travel itinerary and accommodations for out of town guests

Responsible for budget planning, revenue control & deposits, inventory and supply ordering

Developed a club magazine, coordinated website maintenance and computer systems, special events, customer relations

Education

California State University, Sacramento, CA

BBA in Business Administration and Accounting

Certification

NYS Security Guard License

NYS Fire Guard and Fire Conductor

NYS Food Preparation Certification