Human Resources Customer Service
Resume:
Julie E. Hutchins, SPHR, SHRM-SCP, AIS
Hastings, Michigan 49058
Cell 616-***-****
*****.**********@*****.***
EXPERIENCE:
Hastings Mutual Insurance Company: December 1999 – June 2015 Human Resources Supervisor:
Work collaboratively with Human Resources Executive to deteHrmine strategic direction of Human Resources Department to support corporate goals and objectives.
Develop Human Resources annual operational plan and manage the day-to-day departmental operation including labor relations, compensation, talent acquisition and retention, performance management, leadership development, benefits, payroll, HRIS systems, and policy development and implementation for six-state regional property/casualty insurance carrier.
Consult with employees, supervisors, and managers in a consistent, positive, flexible and competent manner to analyze organizational health, resolve conflicts, and jointly develop and execute programs to drive individual and organizational engagement and performance.
Work collaboratively with organizational leaders and cross-functional teams to develop and execute programs to measure, analyze and increase employee satisfaction, engagement, and workforce effectiveness.
Interact and influence employees at all levels of the organization in a positive, consistent and collaborative manner.
Manage and participate in various corporate and departmental projects from development through implementation utilizing sound Project Management theory and techniques. Projects include implementation of a paperless corporate workflow system, paperless personnel files, Employee Manual and Administrative Guide development, Paid Time Off program implementation, company-wide communications and internal customer service surveys, electronic benefit enrollment, and comprehensive Employee Benefit statements.
Establish and manage the annual Human Resources budget.
Supervise the Human Resources professional and clerical staff to include coaching, training, performance management and development, leadership development, and talent acquisition and retention decisions.
Human Resources Representative:
Responsible for the establishment and implementation of all talent acquisition processes for exempt and non-exempt personnel.
Developed and implemented new training program for new and existing supervisors covering interviewing skills, selection processes, and Performance Management.
Created, implemented, and facilitated an entirely new Employee Orientation Process for all new hires.
Assisted in the implementation and maintenance of a defendable Wage and Salary program including job analysis, salary survey participation, data analysis, and annual wage and salary recommendations.
Responsible for overall termination/exit and closure process for all employees.
Responsible for all sourcing activities including creation of all employment advertising, website postings, job/career fairs, college recruitment, and the employee referral program. Julie E. Hutchins
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Prior to 1999 held several Marketing Positions:
Communications/Promotions Accomplishments:
Managed all marketing communication materials including training materials, brochures, advertising, newsletters, press releases, trade shows, and promotional materials from concept through implementation and media placement.
Planned, coordinated, and facilitated corporate sales meetings including National Sales Meetings, Sales Representative Advisory Council Meetings, and Customer Meetings.
Established and managed annual communications budget. Contributed to significant expense reduction through successful contract negotiation with media partners.
Coordinated all Marketing Promotional programs for retail organization including in-store promotions, event marketing, corporate sponsorships, new store openings, and card-based marketing activities.
Identified appropriate media vehicles for all promotional activities, developed, and placed media buys with newspaper, radio, and direct mail companies in support of these activities.
Maintained productive communication with major clients including daily correspondence and intensive contract negotiation and approval.
Product Marketing Accomplishments
Responsible for brand management of international consumer product line of fifteen related products.
Led and managed development of products from concept through development, introduction, and revitalization to discontinuance.
Established strategic direction for the global product line that satisfied the needs of customers and proved consistent with approved corporate requirements.
Supervised, evaluated, and managed professional marketing staff. EDUCATION:
Senior Professional of Human Resources certifications (SPHR and SHRM-SCP).
Associate in Insurance Services certification (AIS).
Completed coursework towards Chartered Property Casualty Underwriter designation.
Graduate, Leadership Barry County, Hastings, MI.
Grand Valley State University Master of Business Administration Program coursework. Allendale, MI.
Bachelor of Science in Retailing/Clothing and Textiles. Michigan State University, East Lansing, MI.
AFFILIATIONS:
Society of Human Resources Management (SHRM)
Association of Human Resources Management (AHRM), Grand Rapids, MI
Kalamazoo Human Resources Management Association (KHRMA), Kalamazoo, MI
National Association of Mutual Insurance Companies (NAMIC), Past Chairman, Human Resources Committee
Past Board Member, Barry County YMCA
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